Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the USB-C Triple Display Docking Station for its ease of use, USB-C connectivity, overall performance, and variety of ports. Many find the size and design appealing, and are satisfied with the display functionality and price. However, some customers have raised concerns about compatibility issues and the absence of a power supply.
This summary was generated by AI based on customer reviews.
Piece of crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for a two weeks perfectly. And then one port failed. So, I tried to exchange it but the return policy was only for 14 days. So now I am out $100 for a multiple port piece of junk. But I also have a new monitor $200 that I cannot use. So there -5 stars.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, we're sorry to hear the dock has failed. Please contact our representatives so they may be able to help you through troubleshooting, If the product is defective, they will start an exchange process with you. Contact information is available on j5create.com under the "Support" tab. Sincerely, j5.
Big and bulky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not work well with my MacBook Pro. It seemed flimsy, yet bulky.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that you had this problem with our device! If you would contact my customer service department, we'd be more than happy to troubleshoot this with you and get you back up and running again. Our information can be found on the back of our product boxes and on our website under the contact page.
Thanks,
j5create
Item doesn’t work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can only get one monitor to work and the item doesn’t work as advertised. The item isn’t modular like the Lenovo dock stations. I wouldn’t recommend for this product to anyone that needs to connect extra monitors to their laptop.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .This Docking Station works off a computer that supports "DisplayPort Mode" and "Power Delivery" over USB-C. It also requires an installation of a driver for proper functionality. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you, thank you.
MEh not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it doesnt work great, connection gets to be very unstable
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi, TheKing, Thank you for reviewing the JCD543. In the case where you are experiencing unstable connectivity, we recommend contacting the support team in order to troubleshoot and offer solutions. In the case where the dock is deemed to be defective, we will gladly exchange it for you under the manufacturer's 2 year warranty. I regret to hear this is occurring and hope we can still help.
Respectfully,
j5create
j5create
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited to how many HDMI's for such a long docking station.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
The JCD543 can be connect to up to three displays by 2 HDMI ports and 1 VGA port or 1 HDMI port, 1 VGA port, and a Display Port. The docking station also has three USB-A ports, an audio jack, a USB-C data port, a USB-C pass through charging port, an Ethernet port, and a standard and micro SD card reader. If you are looking for a device with more HDMI ports I would recommend the JCA366:
https://www.bestbuy.com/site/j5create-usb-c-to-4-port-hdmi-multi-monitor-adapter-silver/6381214.p?skuId=6381214
Thank you,
j5create
Second HDMI port does not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a simple replacement to my existing HP docking station, but the this device is not plug-n-play. The Type C works but the third display port does not work. I can got an image on my second screen, but could never get the third HDMI or VGA port to work attached to my HP Envy laptop.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm sorry to hear that you've had so much trouble with your device! Please don't forget that my customer service team is available to help whenever you need. Our information can be found on the back of all of our product boxes and on our website under the contact page. We'd be more than happy to help get you back up and running.
Thanks,
j5create
not what I was looking for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.large and bulky! I am sure it works for some but not what I was looking for. returned and bought a different brand that worked the way I wanted it to.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station turns your laptop into a full workstation with a DisplayPort, two HDMI, and a VGA output. With 100W Power Delivery, three USB 3.0 ports, a USB-C port, Gigabit Ethernet port, memory card reader/writer, and combo audio jack for maximum productivity.
Poor.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connection problems. Display port does not detect display. Usb too slow. Had to return.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order for the DisplayPort to function the USB-C port on your device must support DisplayPort Alternate Mode otherwise the DisplayPort will not output to a display. If you have any questions please contact our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
on Day one one of hdmi ports stop working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On day one the hdmi port stop working on one of my laptop. It duplicate the 2 hdmi on another laptop even though the laptop detected only the laptops monitor and one other. The almost all ports stop work. J5 support was horrible. They are sending me a replacement. Let's see how it goes
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Hanif!
I'm sorry to hear that you've had trouble with this but I am glad to hear that we are sending you a replacement. I hope that when it arrives, you'll give our support team another shot and we can help get you up and running!
Thanks,
j5create
Looking for Multiple 4k, this is not for you...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont be fooled. The display output stated is not acurate. Even after calling the company, they were not able to help. Does not support multiple monitors above 1080P at the same time. I have two UltraWides and it would not support both of them at the same time.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Secguy226, I regret to hear about you not being able to achieve 4K resolution with your UltraWide monitors. We will be glad to look into the issue with our research and development team. Once we hear back, we will reach out to you with an update. If you would be interested in receiving an answer on the situation, please reach out to us and we will create a ticket for you. Thank you for taking the time to leave a review and we hope to hear from you.
Respectfully,
j5create
Didn't work for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for me. In fairness, my laptop says it doesn't have enough power to support this USB-C device. Returned for a docking station that has it's own power supply
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires that a computer supports an available USB-C port with DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 features. Please refer to the manufacturer of your hardware for more information on your device. Thank you.
Not what its cracked up to be
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to continually unplug/replug the lightning adapter to my computer/laptop and tablet (Surface) as the add-on external screens continually freeze and the only way to correct is to unplug/replug this adapter. Sales guy raved about this station, not worth the $100 I spent on it
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience that this has caused you. It sounds as though you may have a firmware issue and we'd be more than happy to assist you. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My company purchases multiple units per location. Purchased the item to hook up two monitors. Has two monitor ports. Purchased cables and could only setup one monitor. I called customer support, no answer. I emailed the company 4 times before giving up due to no response.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Brandon!
I'm very sorry you weren't get a hold of us. Our hours are from 9am-5:00pm Monday-Friday. We are currently working around safety precautions due to the pandemic and are replying to emails as quickly as possible. If you would like to get in touch with us, our information is located on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Does not last long.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not last long. After one year, product stopped working. I dont recommend going with this docking station. I ended up having to buy the HP docking station.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. Thank you.
failed in five months. Warranty is a joke,
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.failed in five months. Warranty is a joke, people on the help line are very unpleasant. I'm now stuck with a $110 paperweight with no help from the company.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please make sure your computer is not behind on updates. It could cause the j5 device to not function as intended and in order to rule everything out we recommend contacting the Manufacture (of your computer) Support in order to have them assist you in properly updating your computer. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist in resolving this. We apologize for the inconvenience. Cordially, j5create.
Buyer Beware - Test before purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure why the USB drives didn't work - I missed my return window by ONE day - - now stuck with an item that I wouldn't give my worst enemy.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0 features from an available USB-C port. This device will also require an installation of a driver. Drivers are available on j5create website und er the "Support: tab. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Don't throw away your money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't throw away your money. Mine stopped functioning after 90 days! I never could figure the actual cause. After I tried connecting it to a monitor using the vga port, it stopped functioning without warning. Replacing my driver did not solve the issue.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello and thank you for the review regarding your JCD543. We are terribly sorry to hear the JCD543 stopped working. In the case where the docking station stops working, we strongly recommend contacting technical support printed on the packaging to speak with a rep and they will troubleshoot to determine whether or not the device is defective. In the case where the j5create device is deemed defective, our products are covered under a 2 year manufacturer's warranty and will be glad to exchange it for you if necessary. We apologize for the inconvenience this may have caused and hope we can turn your experience around. Thanks again.
Might be OK for Windows
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because it was recommended for use with my MacBook, but only 1 non-mirrored video output is supported. Ethernet port also does not work with Catalina. Look elsewhere if you need a dock for your MacBook.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Donny,
I'm sorry to hear about this! We are available at our Customer Service Department to troubleshoot issues like this when you need. Our information is located on the back of our product box and also on our website under the contact page. We'd be happy to help get you up and running.
Thanks,
j5create
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Triple display requires serial port or adapter to usb-c. Also it does not provide a good throughput on charging. Constantly receiving error message that there is not a steady charge. Item is over prices for these types of issues.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .KenG3, to further understand the issue you are experiencing with the Dock, please contact our agents and they'll be glad to resolving this issue as soon as possible. Contact information is available on j5create.com under the "Support" tab. Thank you for your feedback.
Respectfully, j5create.
No power supply
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dock is good but make sure you also buy the 100watt power supply with it, (another $50)
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with the USB-C Triple Display Docking Station. The JUP2290C 100W Super Charger is optional and not needed for the docking station to function however it is recommended. If have any questions please contact our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage.