Customer Ratings & Reviews
- Model:
- JCD543
- SKU:
- 6357396
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers appreciate the USB-C Triple Display Docking Station for its ease of use, USB-C connectivity, overall performance, and variety of ports. Many find the size and design appealing, and are satisfied with the display functionality and price. However, some customers have raised concerns about compatibility issues and the absence of a power supply.
This summary was generated by AI based on customer reviews.
Upset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was sold this by mistake. Not compatible. Bought and usb-c to HDMI converter did not work. Has to be direct connection. All I wanted was a triple display. Returned
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Tymarie!
I would like to apologize for the inconvenience that this has caused you. If you would contact my customer service team, we would be more than happy to help you in finding a device that better suits your needs and assist you in getting back up and running. Our information can be found on the back of all of our product boxes and on our website under the support tab, where we have links to our live chat and phone service.
Thanks,
j5create
Do not bother with this purchase
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work. Do not depend on these things to do what it needs to do. If worked for 3 days and then nothing.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team for further information about this issue. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist in resolving this, thank you.
Lack of manufacturer support is glaring
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power is incompatible. There are zero options to use a power adapter that would be compatible. No instructions were included either.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello, if using the your manufactures power-brick but doesn't supply enough power to the dock including pass-through charge, we do offer the JUP2290 100w adapter. If you have any questions regarding the unit, our support information is available on the website and a rep will be glad to help. Respectfully, j5create
can't handle more than 3 ports! bad quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked great for 6 hours, then it couldn't handle more than 2 or 3 ports at a time .. couldn't use all them at the same time, also very expensive!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
This is not standard operation for the JCD543. I would recommend contacting j5create technical support for troubleshooting assistance. Our contact information can be found at the link below:
https://en.j5create.com/pages/contact-us
I hope that you give us the opportunity to get the docking station up and running correctly for you.
Thank you,
j5create
Definitely dissapointed.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely an over priced device that only sends 2 video signals opposed to the 3 that it describes.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Triple Display Docking Station requires a computer to support DisplayPort Alt Mode via the HDMI or DP ports for video out over USB-C. Please refer to the manufacturer of your hardware for more information on your device. The VGA, MIC, and stand alone HDMI requires an installation of a driver. Drivers are available on j5create website under the "Support" tab > "Downloads/Drivers". ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
Don’t
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so mad at my self for waiting this long to use the dock .literally nothing works on the adapter and my music production is take a huge cut
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I'm sorry to hear the JCD543 is not working to your needs. In the case where nothing you connect to the docking station is working, I recommend contacting the technical support team printed on the packaging to speak with a rep, they will diagnose, troubleshoot and offer a working solution to include an exchange if necessary.
Respectfully,
j5create
Quit working
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the HDMI ports has quit working already. I haven’t even had it a year. So disappointed.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please check for any updates that you may have for your computer. Being behind on updates could cause the j5 device to not function as intended and in order to rule everything out we recommend contacting the Manufacture (of your computer) Support in order to have them assist you in properly updating your computer. The HDMI under the word "OR" is a PnP port and requires a computer to be updated on all available updates needed. The stand alone HDMI requires a driver. You can try uninstalling and reinstallation the driver or test with another HDMI cable if possible. ** If you require further assistance; please contact the j5create Technical Support team and they will be glad to further assist if necessary. Their information can be found on our website under the "Support" tab. Thank you.
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems well built but did not operate the way I needed. Could not get 3 displays to work.
No, I would not recommend this to a friendNot Recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t get this to work. Also it does not include the power source and for this price it absolutely should.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The model JCD543P comes with a power adapter, not the JCD543. JUP2290 will be the power adapter that goes with the Dock. Computer's must support DisplayPort Mode and Power Delivery through it's USB-C port. The Dock also requires a driver. Depending on the OS you have, different instructions apply. Please contact our Customer Service Department, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab. Thank you.
died quickly
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.died very quickly. I liked it when it was working but not reliable
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I'm sorry to hear that your USB-C Triple Display Docking Station stopped working quickly and has proven to be unreliable. It's unfortunate when devices fail to meet expectations. When encountering issues with docking stations, it's important to consider the following steps: Confirm that the docking station is connected to a reliable power source and that all connections are secure. Faulty power sources or loose connections can lead to intermittent or complete failure. Ensure that the docking station is compatible with your specific device, including its operating system and hardware specifications. Additionally, check for any available driver or firmware updates for your device, as updates can sometimes resolve issues and improve compatibility. Docking stations can generate heat, especially when supporting multiple displays and peripherals. Ensure that the docking station is well-ventilated and not placed in an area where it could overheat. Excessive heat can cause performance issues or even device failure. If the docking station continues to exhibit problems and is within its warranty period, please contact ouj5create Technical Support Team. They may be able to provide further assistance or a replacement if necessary. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Not the best for your usbs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The USB ports no longer gives enough charge to work for my devices. This happened hardly a week of having it
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team for further information about this issue. Their information can be found on our website under the "Support" tab and they should be able to help you troubleshoot or set up a solution. Thank you.
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The driver on this isn't recognized by the laptop. Constant need to try and re download...plug and un plug connected devices major headache for the price.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that you're having problems! My Customer service team is ready and waiting to assist! Out information is located on the back of all of our product boxes and on our website.
Thanks,
j5create
Probably an issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty sure this is causing loss of internet connection. I've ruled out everything else. Purchased a different brand and returned this today.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Without having further details I really cannot begin to diagnose what went wrong with your JCD543. Issues like this are why the j5create customer support team is here. We can assist with troubleshooting our devices. Our contact information is conveniently printed on our product packaging as well as on our website:
https://en.j5create.com/pages/support
Thank you,
j5create
Not good with new Macbook Pro
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very poorly with the new Macbook Pro. Windows are not properly aligning on the secondary screen
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team for further troubleshooting. Their information can be found on our website under the "Support" tab. Cordially, j5create Team.
Three months to failure
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After three months, one of the HDMI ports stopped working. I do not recommend this product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order to narrow down the exact issue you are experiencing, we recommend contacting the Technical Support Team. The USB-C Triple Display Docking Station does have a 2 year limited warranty and they should be able to help you troubleshoot or set up a solution. Their information can be found on our website under the "Support" tab. Sincerely, j5create team.
No power cord.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No power cord - didn't work as expected. Price not what was marked on shelf. Returned with no problems.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The JCD543 does not come with a power cord. The JCD543P does. If your computer came with a USB-C power-brick (65W or higher), you can used it for the USB-C power-in port. The power-in port allows pass-through charge and additional power to the USB ports. Your computer powers the Dock when it's connected to a USB-C port. The Dock also requires your computer to support DisplayPort Alt Mode and Power Delivery for PnP devices. ** Feel free to contact j5create Technical Support if you have any question regarding the Docking Station. Thank you.
This dock is garbage.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It will not connect to more than one monitor at a time, even with all the instructions and updated drivers. This dock is garbage.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I'm sorry to hear the Dock did not work for your computer. Unfortunately, the HDMI or DP ports are PnP but requires your computer to support DP Alt. Mode for video output. The HDMI and VGA next to each other requires a driver. To gather more information, our contact info can be located on the packaging or j5create website and out support team will be happy to assist you. Sincerely, j5create.
Stopped working after 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought 2 of them, one stopped working after a couple weeks. Expensive lesson to learn. I plugged my MacBook Pro in and it wasn't charging.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
We would like to help determine what is causing your Mac not to charge with the docking station. If you would consider contacting j5create customer support we can provide troubleshooting assistance. Our contact information is printed on the device packaging and also on our website:
https://en.j5create.com/pages/contact-us
Thank you,
j5create
Poor packaging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.His was my husbands purchase. Not too happy with it as it does not come with the cord to plug this into the wall.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unfortunately, the JCD543 does not come with the power adapter. The JCD543P does. The Docking Station gets it's power when the host connection is connected to a computer. The USB-C power-in port is needed when you want pass-through charge and extra power added to the USB ports for power hungry USB devices. If your computer came with a USB-C power-brick, you can use that towards the Dock or the JUP2290 is the power adapter for it. Cordially, j5.
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Couldn’t get to display two monitors after downloading the appropriate drivers... tech support was less than helpful.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi LanceLynch, I apologize that the Docking Station did not meet your expectations. The JCD543 is considered a PnP and driver base device. If you have the M1 chip, the drivers will not work for HDMI/VGA and Mic but only the HDMI or DP port will work since those are plug and play. If you have any questions, please feel free to reach out and we'll be glad to assist you. Respectfully, j5create.