Customer Ratings & Reviews

The USB-C Triple Display Docking Station requires an available USB-C port that supports DisplayPort Alt Mode and USB Power Delivery 2.0 or 3.0. It will also require an installation of a driver for the VGA, Mic and stand alone HDMI port. It's possible the work computer may not support DP Alt Mode and USB PD 2.0 or 3.0, where as your new computer does. Please refer to the manufacturer of your hardware for more information on your device. Thank you.

Hi!

I'm very sorry for the inconvenience that this has caused you. It sounds as though there might be an issue with the firmware and we'd be more than happy to assist you with this. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.

Thanks,
j5create

Hello,
We have recently released a Beta Driver for macOS 11.1 Big Sur available! (NOTE: This driver is NOT compatible with M1 Chip mac books & macOS 11.2 Big Sur BETA we advise to disable automatic updates and do NOT update to Big Sur 11.2 at this time). For assistance please contact j5create customer support:
https://en.j5create.com/pages/support
Thank you,
j5create

In order to narrow down the exact issue you are experiencing, we recommend contacting support and a specialist will be ready to assist in resolving this, kindly, j5.

Hello Edward, I am sorry to read about your experience with us in regards to the JCD543. Due to the uncommon experience, we would appreciate the opportunity to further discuss what exactly happened and offer a solution. Technical support is available via tickets, chat, phones and our contact information can be found on the website and packaging. I sincerely apologize for the occurrence and hope to hear from you.
Respectfully,
j5create

Hi Chris!

I'm so sorry to hear about this! It definitely should not have this problem at all. If you'd contact my customer service department we'd be more than happy to work with you on getting up and running. Our information can be found on the back of all of our product boxes and on our website.

Thanks,
j5create

Hi Tracy,
I’m sorry that the docking station did not work out for you. At j5create we back our products with a limited warranty and a highly trained customer support team. We appreciate your feedback.
Thank you,
j5create

Thank you for taking the time to provide feedback on the JCD543. I regret to hear the dock was confusing and did not provide clear instructions on how to setup. Depending on the make and model of your computer, you may run into either incompatibility issues or limitations. In order to narrow down the root of the issue, we would love the chance to setup a time to troubleshoot and get you setup. In the rare occasion where we are unable to, we will make recommendations for alternatives that will work for you and help you reach your goals. You may reach out to us via ticketing, chat, or phone - whichever you choose, we will be happy to help.
Sincerely,
j5create

Hello,
Thank you for sharing you feedback on the docking station. For the best display resolution a direct connection between your computer and your monitor will give you the best results. The 30 Hz refresh rate is a limitation on this dock. This dock does require a driver to be installed and that it is plugged into a USB-C port that supports display port alternate mode.
Thank you,
j5create

Hi!

I'm sorry to hear that you've been having trouble with our device. If you would contact my customer service team we'd be more than happy to help get you up and running again. Our information can always be found on the back of all of our product boxes and on our website.

Thanks,
j5create

Apple has gone forward ahead of everyone in adopting the USB-C standard. Hopefully more manufacturers will catch up soon.
Have a good day,
j5create

Hi Kevin,

I'm sorry for the inconvenience that this has caused you. This device does require drivers and are available on our website. If you would like further assistance with your device, please contact my customer service department, Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.

Thanks,
j5create

Hi CarolineADV, I'm sorry that you have not had a good experience with the JCD543 and was not a reliable device. We would really appreciate if you would please give us some information on your experience so we may have a better understanding of the issue on the JCD543 device. Our contact information can be located on j5create webcam. We look forward hearing from you. Sincerely, j5create.

Unfortunately CeCe, at this time we don't have any devices that will allow more than 1 display to a M1 computer, including our PnP devices. We are working on a driver for this to happen. Sincerely, j5create.

Hello,
The JCD543 does require a driver download to function fully. The drivers for all j5create products are available on our website. Certain web browsers and operating systems have security features that may flag a warning for any kind of download. For assistance with any j5create products you can contact our customer support team. Our contact information can be found through the link below:

https://en.j5create.com/pages/contact-us

Thank you,
j5create

Hello and thank you for your review on the JCD543. Depending on the operating system and what capabilities your computer has, the JCD543 may offer limited functionality. Because one of the HDMI ports on the JCD543 requires a feature called DP alt-mode/Thunderbolt 3 to output video signal via USB-C, these may not work if you computer lacks such capabilities. We're sorry to hear about your experience in not being able to work with your HP laptop. For technical difficulties with our products, we recommend reaching out to the support team on the packaging to speak with an agent and they will talk you through the setup process and in the case where it still does not work, we will offer an exchange or an alternative if necessary.
Respectfully,
j5create

Hello Timothy,
We are sorry that the docking station is not reliably functioning for you. If you would consider contacting our customer support team they can provide assistance getting the docking station working for you. Customer support can provide assistance over the phone, by email, and by live chat. Their contact information is on the device packaging and on our website under “Support”. In the event that there is a defect in the docking station it may be covered by our 2 year limited warranty. Again, let us apologize for the inconvenience and I hope that you give our customer service team the opportunity to make this right for you.
Thank you,
J5Create

Depending on the type of processor in your MacBook Pro, we may not have compatible software for you at this time. We are placing all M1 Mac customers on an "On-Hold" list and as soon as those drivers are available, you will be notified. We apologize for the inconvenience this has caused. If interested in being placed on the list, please contact the support team at your earliest convenience.
Respectfully,
j5create

Hello,
We would definitely appreciate the opportunity to learn more about the issue that you encountered with the docking station and possibly provide assistance to get it up and running for you. Contact information for our customer support team can be found on the device package and on the j5create website under the ‘Support’ tab.
Thank you,
j5create

Hi Arnaud!

I'm really sorry to hear about this! Please don't forget that my customer service team is available to help whenever you should need it. Our information can be located on the back of all of our product boxes as well as on our website under the contact page.

Thanks,
j5create