Customer Ratings & Reviews
- Model:
- DW80R5061US
- |
- SKU:
- 6361073
Customer reviews
Rating 4.2 out of 5 stars with 2531 reviews
(2,531 customer reviews)Rating by feature
- Cleaning Quality4.2
Rating 4.2 out of 5 stars
- Dry Quality4.2
Rating 4.2 out of 5 stars
- Cycle Options4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the StormWash dishwasher's quiet operation, excellent cleaning ability, and convenient third rack. Many appreciate its ease of use and stylish design, while some experienced issues with the unit's reliability and lengthy cycle times. A few users also noted concerns about the door and control panel. Overall, positive feedback on cleaning performance and quietness outweighs the reported issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level
Rated 5 out of 5 stars
dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is soooooo quiet! Love it. We did not pay the extra to get the 38 decibel model and instead chose the 48. Perfect. It is right next to our living area and we can barely hear it running.
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this item which was cheaper at bestbuy then at Lowe’s
I would recommend this to a friendBrand response from Samsung
Posted .Hey Vultre! We hope you love this dishwasher as much as Samsung loves it's customers. ^Jecca
Rated 3 out of 5 stars
Average Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher does just an ok job of cleaning. A little noisy also. What you’d expect for a dishwasher in this price range.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your Samsung Dishwasher. We welcome you to the family and are sure you will be pleased. Thank you for choosing Samsung. ^Brad
Rated 2 out of 5 stars
Disappointed the service department
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.interior frame gets caught on drawer having issues opening & closing, I purchased a 3 year warranty however unable to get someone to fix. Since they cannot locate serial # on machine they will not work on it eventhough I have a receipt and Geek squad protection. I get transferred from one department to another with no resolution.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi dishwasher,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble with your dishwasher drawers for not opening and closing properly. We apologize for what happened to your dishwasher's drawer and the request for in-home service, don't worry we will surely notate your feedback about this matter.
Please look at the warranty link below to check warranty coverage. Please do take note warranty coverage can differ by model/year:
https://www.samsung.com/us/support/service/warranty/DW80R5061US/AA
You may use this link to help you locate model number and serial:
https://www.samsung.com/us/support/#find-codes
You can visit this link below to see if a service technician is available for in-home repair.
https://www.samsung.com/us/support/service/
If further assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144159906
Thank you for choosing Samsung. Have a great day.
-Trisha-
Rated 5 out of 5 stars
Love the dishwasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher! Went through a lot just to get it though.
I would recommend this to a friendRated 5 out of 5 stars
really good ,not noise at all
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i like it has 3 places for washing,not noise and good for now .
I would recommend this to a friend- Pros mentioned:Noise level
Rated 4 out of 5 stars
New dishwasher is great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and quiet and cleans very well. No rising needed now.
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hello Reviewbbuy1! We appreciate your feedback, continued support and choosing Samsung! ^Nic
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and looks great!! Took several times reading the user manual to get a good understanding of settings, but now it’s pretty easy to customize to my dish washing needs.
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
I would recommend this to a friend - Cons mentioned:Door
Rated 3 out of 5 stars
nice lookinh
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed with the installation. In reading the manual it states not to use an extension so I was surprised when I was asked for one which I provided. I am very uneasy about that. I do like some of the features, but miss some my old one had. Like the door staying closed until I opened it and the drying cycle.
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Tuscan Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Annie, we appreciate you taking time to leave us feedback on your experience with your dishwasher. You are a valued member of the Samsung family and your opinion matters to us. The auto release feature can be disabled. Here is a link to the user manual on page 12 for steps on disabling the auto release feature. We thank you for being a Samsung customer! ^Lena
Rated 5 out of 5 stars
Best Bang for the Buck!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dishwasher is made well and designed to last! Love it!
I would recommend this to a friendRated 1 out of 5 stars
Won't buy open box again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this from Best Buy Outlet. When I looked at it, it was marked in excellent condition and had no visible problems. When it got to my house, it was destroyed. From the look of it, it had been strapped too tight in the truck. It was bent on the front, bottom and back. I didn't see all that until the installer left. When I ran it for the first time, it started losing interior parts so it didn't wash well. I immediately asked for a refund and replacement. Bought a NEW one that is still not installed. Won't buy open box appliances again unless I can take it and install it myself.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
-Trisha-
Rated 5 out of 5 stars
Nice!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great dishwasher! It does what it’s suppose to!
I would recommend this to a friendRated 5 out of 5 stars
Awesome dishwasher
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great and even sings a little song when it's finished.
I would recommend this to a friendRated 5 out of 5 stars
Very nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve really enjoyed our new dishwasher. Especially the 3rd rack
I would recommend this to a friendRated 5 out of 5 stars
very good prod. and helpful staff
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great staff and prod. randy is the best great service
This review is from Samsung - StormWash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 3rd Rack, 48 dBA - Black Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.D/W normal cycle is a full 2.5 hours !! Unless using this cycle or sanitize, 1 hr cycle leaves dishes totally unwashed...Not pleased with washing cycle length and use of electricity and water, multiple pre rinses, and post rinses...( dishes are clean, finallly at end). OC, not drained signal appeared on first use...Cleared with excellent cust svc online help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there goldilocks, I would like to congratulate you on your Samsung Dishwasher. I am glad that you were able to get assistance on your previous issue with the error code. I understand how flustering it can be with a new appliance and hear now you have some concerns with the cleaning. I would like to offer some helpful information to resolve this issue. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
If you continue to have issues, We are always available to speak via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143330824. We thank you for being a part of our Samsung family and choosing us for your kitchen needs. ^Brad
Rated 5 out of 5 stars
Great dishwasher
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dishwasher, allows for really large loads. Good buy!
I would recommend this to a friendRated 5 out of 5 stars
Great dishwasher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.like the service with best buy and I like the product i got
I would recommend this to a friendRated 1 out of 5 stars
Samsung low quality control and diagnosis skills.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung dishwasher low manufacturing quality control under warranty.New dishwaher installed but no power on(dead).Had to have 3 individual service calls.First service call from Samsung was to install a new control panel however since still dead the over the phone Samsung tech then dianosed it to need a new computer board .When the new board arrived on the second service call the Samsung tech could still not get any power and reccomended to order a second replacement board. Samsung declined to replace the dishwasher still under warranty. On the third service call the new board finally solved the dead power issue.Obviously Samsung has overall issues with their quality control and poor diagnosis skills of the Samsung over the phone technical support.The in home repair technician was relying on the failed diagnosis of the corporate "skilled experts techs "at Samsung. If you buy Samsung plan to possibly having time to stay home all day for repeated service calls with Samsung corporate techs to take a guess how to resolve an issue under warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Dishwasher. I am glad to see that our service technicians were able to resolve the issues going on with your unit. We thank you for choosing Samsung and welcome you to our growing family. ^Brad
Rated 5 out of 5 stars
Good Dishwasher!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we've liked this dishwasher so far .... no issues!
I would recommend this to a friend
























