Customer Ratings & Reviews
- Model:
- DP-UB420-K
- SKU:
- 6361757
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the Streaming 4K Ultra HD Blu-Ray Player, especially regarding its awesome picture quality, ease of use, and simple setup. Many are also pleased with its performance and upscaling capabilities. Some customers, however, have expressed concerns about the remote control, the absence of Dolby Vision, and the limited selection of available apps.
This summary was generated by AI based on customer reviews.
No Dolby vision, HDR 10 plus useless, HDR trast
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got caught up in the hype, this player is not worth $2700 - $3335 at all when I got my player from bestbuy it looked ok for the design not a wow! factor like you see comments throw out there. when I put in a blue ray disc it looked terrible, colors washed out, so I check the settings which you shouldn't have to do for a $300 player and the settings were set ok. so I put in another blue ray disc and it was terrible video quality. so I put in a HDR disc and check the HDR settings and it looked terrible to me. than I realize /remember that this player doesn't play Dolby Vision movies which I had a lot of dolby Vision movies and movies are still being made with dolby vision feature a lot of these comments mention HDR 10 plus to get you caught up in the fake hype. there are NO HDR 10 PLUS MOVIES! worthless feature! finally this player wouldn't connect to the internet at all. so I returned it to bestbuy the next day and I will wait until the price drops on the Panasonic 820 which is able to play both dolby vision and hdr. so until than I will enjoy my Sony x800 which supports Dolby Vision and HDR movies wonderfully!
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please contact us for support via Chat to determine how we can provide you with a solution: shop.panasonic.com/contactus Mon-Fri; 9am-5pm EST. We value our customers’ opinions and would like to thank you for bringing this to our attention.
soso
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ok so so...........................................
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! -M
Slowly smart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As an HD DVD player, it is amazing. As a smart device, it is slow as molasses
I would recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate you took the time to provide us with your feedback! Your input helps us understand the customer's experience and improve our products. -M
Geek Squad Failure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While Product works, it's connection through Infinity remote not fully functional. Tried to have Geek Squad fix the problem the day after product was installed without success. Instead the Geek squad set up another appointment 8 days later (Dec 10). Today is Dec 11 and Geek Squad did not call nor did they show up for the appointment. On the phone now trying to reach someone to get this issue resolved.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be contacted via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST.
excited
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't got it hooked up yet, can't wait! Finally got the rest of the stuff.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your feedback with us. We hope that you will not have any problems with the player and will enjoy it! -A
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got a lot of good reviews but I don't understand why? Load times are terrible and watching a brand new 4K disc (Why Him) it locked up twice and got pixelated a couple other times. To be fair I had a high end Sony that keeps running into issues so maybe it's just my luck? I live in the country with terrible internet speeds so I need something that plays 4k discs without locking up...not sure why that's so difficult to find?
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to hear about this inconvenience and we would recommend you to check with the technical team into this, at shop.panasonic.com/support
-A
Do Not Purchase--There is a systemic/design defect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very poor unit. It randomly stops and skips when playing DVDs or Blu-Ray movies. This first unit was purchased in 12/11/2021 and returned for a replacement on 12/31/2021. The replacement unit has the same defect. We are supposedly protected with the BB total tech proptection plan, but BB is reluctant to provide the protection we paid for.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for reaching out. We would like to provide you support for this product, please contact our Customer Service Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. -M
yoyobrando
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud operation. I could hear the machine humming from several feet away. No digital coaxial output, which was the final crux for me.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! -M
Not great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought less than a year ago and has so many feezing and jumping issues.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to hear that your experience did not match your expectations. Your feedback helps us do better! If the player freezes and jumps please unplug all cables and USB devices from the player, then unplug the power cord for about 30 seconds then reconnect it. If the issues persist, reset the settings to the factory settings. Turn on the unit and press and hold the OK button and the blue button on the remote control at the same time for more than 5 seconds. “00 RET” is displayed on the unit’s display. Then press the arrow right button repeatedly on the remote control until “08 FIN” is displayed on the unit’s display. Following that press and hold the OK button on the remote control for more than 5 seconds. Please also make sure that the player is running on the latest firmware available for this model. Hope this helps! - S
Good DVD player
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We also use as wireless receiver for internet TV. Odd that the preloaded software, games and internet links all were very dated...newest was ~8 years old. Also occasionally freezes and needs reset
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Dear customer, thank you for your review.
Please reach out to our support team via chat for assistance regarding this situation: shop.panasonic.com/contactus
Not a Good App. Streaming Player
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this after careful consideration of Ratings, Overpriced!
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the feedback.
Buyer do your research
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two. The 1st was returned for lack of streaming channels and tv hdmi port would not read attached device. The 2nd player arrived damaged yet the TV didn't read what hdmi was attached and was returned.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for bringing this to our attention. We will use your feedback for future improvements. Do let us know if there is anything else we need to know to improve this area of concern. You can contact us via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST.
Garbage
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had unit fail after 3 mos use was told i need new drive at cost of 218 plus 80 labor poorly built junk Buy the sony have had 2 x800m2 with zero issues also had a panasonic ub 420 it also failed after light use horrible disc read issues from day 1 look at weight 3.2 pounds vs sony almost 11 pounds Stay away from this overpriced overhyped junk
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution: https://shop.panasonic.com/contactus . -M
Doesn't perform as well as I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't leave it plugged in all the time, uses too much energy. Picture is not what I expected. No different than my other blue ray player. Alot of money for no better picture. Would love to be able to to return the product.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your valuable review. We appreciate it and will consider it for future improvements.
Not Wireless as Specified
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't connect to wireless without cable. Even after connecting to TV with HDMI cable and choose wireless, still cannot connect wireless. DVD-RW or CD-Rom
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for reaching out! Considering the situation you are experiencing, the best course of action would be to contact our Customer Care team by accessing the live chat option under the Support tab on our website.
Returned
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased incorrect unit decided I could not use product.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi there! Thank you for your feedback. We understand that sometimes the wrong product is chosen, and we appreciate you sharing your experience. - S
Doesn’t have Hulu
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a okay blu ray player..........................
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate you took the time to provide us with your feedback! Your input helps us understand the customer's experience and improve our products. -M
Wireless slowly rolled over and died
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this exactly five months now and the wireless has gradually gotten worse. Bringing up YouTube videos gradually became slower and less reliable. Never could get Miracast to work. Now it totally refuses to recognize or connect to wireless. DVDs also now seem to start at arbitrary points rather than the menu. Extremely disappointed in this unit.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Your review is very concerning to us and we are really sorry to hear that you were experiencing issues with this unit.
We would appreciate it if you would provide us further information regarding your experience in order to determine how we can provide you with a solution.
You can reach out to us via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST.
- Pros mentioned:Performance
Worst sales experience of my life.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, worst sales experience of my life. Why encourage
I would recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was not up to the standards. If you’re open to discussing it further, please contact the Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution. -C
not that good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not that good , fails on many sound code out in the market compare to other branches like LPCM video files doesn't play on it panasonic has really fail on that part
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution.