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Customer reviews

Rating 4.5 out of 5 stars with 2299 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 2,299 reviews
  • Pros mentioned:
    Temperature control

    Rated 3 out of 5 stars

    Wouldn’t stay connected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this cup when it was on sale and had great expectations. It works great when it’s connected but it had to be connected again and again. I liked it when it was connected but I returned it to Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Beverages Stay Perfectly Hot!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband absolutely loves this cup! He raves that even the last drop of coffee is the perfect temperature!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review! We’re glad to hear you’ve been enjoying your perfect temperature in your Ember, down to the last sip - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Keeps coffee hot.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves that it will keep her coffee hot for hours.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect temperature coffee every time.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have three of these and I absolutely love them. I hate cold coffee and this is perfect.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for sharing this with us! Who doesn't hate cold coffee?! We appreciate your continued support and hope you continue to enjoy your Ember Mugs - if you have questions or concerns, please feel free to reach out to us so we can help! Ember

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Threw all my other cups away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. High quality and works exactly as described

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best mug ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome mug!!!! Great if you forget what you are doing often and want your coffee hot when you find it again.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember! Ember

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good cup if you really like your drinks hot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy item to use but takes a long time to recharge

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great coffee mug

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave as a gift and the recipient really likes it. The coffee stays warm for as long as they need to drink it.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks so much for sharing this with us! We're happy to hear the Ember was gifted this year and we hope they've been enjoying their mug! Ember

  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Works great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and keeps drinks warm! Definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best purchases i have made. If you are a coffee lover this is much have.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember mug

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best purchase! I now enjoy my hot cup of coffee for 1 hour. It’s actually good to the last drop!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Wanda, thanks so much for sharing! We're happy to hear you've been enjoying your perfect temperature with your Ember Mug! If you have any questions or concerns, please let us know. Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Awesome for work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for work. I keep the coaster in my desk so it stay hot for hours.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember, especially during work - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Excellent Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my coffee hot. I never have to throw away a drop

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    I love my mug!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Keeps my coffee perfect until the end!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mugs, make your desired hot drinks last at last.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect temperature

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having my coffee hot all of the time. Easy to use and love that I can change temperature on my phone.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review! We’re glad to hear you’ve been enjoying your perfect temperature in your Ember Mug! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Coffee Lover loves Ember

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my coffee hot for hours! I wish I could set the temperature higher, but it does the job just fine.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for taking the time to leave a review here! We're glad to hear you've been enjoying your Ember and appreciate your feedback in regard to the temperature range as we continue to improve - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Hot coffee please

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Coffee or tea stays perfect temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Nice gift for avid coffee drinkers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, works as expected. Battery life shouldn’t be an issue if you keep the charger/coaster nearby.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review here! We're glad to hear you've been enjoying your Ember Mug so far - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    excellent gift

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift for my mother-in-law because she works from home. She uses it everyday and loves it!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi TheRealDanimal, thanks for sharing this! We're glad to hear your mother-in-law has been loving her Ember, especially while working from home - we appreciate both of your support! Ember