Customer Ratings & Reviews
- Model:
- CM191400US
- SKU:
- 6367431
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Temperature control
Coffee warmer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Practical, reliable, keeping my coffee warm at the temperature I like
I would recommend this to a friend - Pros mentioned:Temperature control
Coffee mug
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.200% recommend - got it for father in law and he loves it!!!
I would recommend this to a friend - Cons mentioned:Battery life
I was disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this mug. It was intended as a gift for me to keep my beverages warm as I prefer to slowly dip on my tea or coffee - however, the battery life was unfortunately terrible and the unit does not charge while in use and required an app that consistently refused to pair to my phone every single time. We ended up going with NextMug that has a larger capacity, on unit controls and will remain hot as long as it's docked and contains liquid
No, I would not recommend this to a friend - Pros mentioned:Temperature control
Great for coffee lovers!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Holds a reasonable charge and can heat up cooled coffee quickly
I would recommend this to a friend - Pros mentioned:Temperature control
So Hot, It’s Cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love hot coffee all day at my desk! No more cold sips from a coffee mug.
I would recommend this to a friend - Cons mentioned:App
Good mug, questionable app, low quality charger
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mug is great - however the power supply died 8 weeks in. The quality of the power supply is a shame. The app is a bit fickle with this mug (14oz Ember2 copper).
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hello, we apologize for the inconvenience this causes you. Please reach out to us via our support link on ember.com or email us at support@ember.com, so our support team can assist you. Please note that we do have a warranty process that we can use to help you out and we do offer replacement power adapters. We look forward to hearing from you!
Fragile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is a great idea, reducing the need to constantly head to the microwave to warm your coffee, however, the design for recharging the mug is flawed. Having three dimensional pins on the charging coaster come in contact with a mug that is fairly heavy, is a design flaw. I bought two of these mugs, and ran into the same problem with one of the pins being pushed back into the coaster, which prevents the mug from being charged. Returned the item.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Thanks for your feedback, Michael. While we are very sorry to hear you returned your Ember Mug, we are always listening to customers when it comes to our current and future product designs. Please know the Ember Mug includes a manufacturer warranty and our support team is always happy to help assist our customers with any issues.
- Pros mentioned:Temperature control
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.does exactly what it says it does. keeps my coffee hot and works great with my iphone
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi giantsfan23, thanks for leaving a review! We're glad to hear you've been enjoying coffee at your perfect temperature in your Ember - if you have any questions or concerns, please let us know!
- Pros mentioned:Temperature control
Warm and cozy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s works great at keeping my coffee at the best temp for drinking.
I would recommend this to a friend - Pros mentioned:Temperature control
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6th ember cup/mug. Now if only I could Make a decent cup of tea.
I would recommend this to a friend - Pros mentioned:Temperature control
Pricey, but works great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a gift for someone. They love it, and have not used any other mug since then!
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review and sharing this! We’re glad to hear the Ember was gifted and they've been enjoying their Ember!
- Pros mentioned:Temperature control
Last cup I’ll ever buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect cup for working at home! Keeps coffee hot until the last sip
I would recommend this to a friend - Pros mentioned:Temperature control
For Coffee drinkers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best way to keep coffee warm. You will enjoy each sip.
I would recommend this to a friend Get it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! This was a gift and they loved it! Fast shipping and delivery too!
I would recommend this to a friend- Pros mentioned:Temperature control
Ember
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome technology, works as advertised, purchased 8 already plus the travel mug
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Squid, thanks for sharing this with us! We appreciate your support and hope you continue to enjoy your Ember Mugs - if you have questions or concerns, please feel free to reach out to us so we can help!
- Pros mentioned:Temperature control
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for the wife she is a coffee Lover does well at keeping it warm at work and at home
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi Erik, thanks so much for sharing this! We're happy to hear the Ember was gifted and your wife has been enjoying her mug!
- Pros mentioned:Temperature control
Great idea
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves tea. My wife loves gadgets. Boom, perfect Xmas gift. Keeps her hot tea HOT.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for leaving a review and sharing this! We’re glad to hear your wife has been enjoying her perfect temperature with her new Ember Mug! If you have any questions or concerns, please feel free to reach out to us.
- Pros mentioned:Temperature control
Fancy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a very cool thing to keep on desk. Very useful is shuffling between meetings and need a warm cup.
I would recommend this to a friend - Pros mentioned:Temperature control
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, easy to use and keeps my coffee hot for a very long time.!!
I would recommend this to a friend - Pros mentioned:Temperature control
Great Mug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this mug! Works exactly as advertised! Love it!
I would recommend this to a friend