Customer Ratings & Reviews

The title says it all. I love the sound but i can usenit when a call comes. For the price, it is a bit disappointing.

Cool for work. Bass is lackluster though and it was a little weird to get setup across my phone and computer. I wouldnt pay the price again.

If you are a fan of apple then it may be for you. But, you can get a sony mx5 with a lower price and b better than this

Product was good, but delivery was one month later than the confirmed delivery date.

I bought headphones in best-buy in credit in March 28/23 Model Apple AirPods max and for the last few months there has been a problem with hard noise in the left headphones when I turn on noise cancellation. Best-buy sent me to apple they took the headphones for repair and no one knows how long it will take so I don’t have headphones and I continue to pay a loan for them what type of fraud is being used here it’s so unfair. In Apple Store was only one option send it on repair technician just both store assistants was rude and not professional. I really get shocked service like that and so disappointed omg is it Best Buy and Apple Store or it small weird company??? They will nice with you when you buy some stuff, but when time to return you can get problem. I will do small claim court if issues will not fix in time. As I said it’s not fair continue to pay for the product in credit and don’t use it.

Sound is excellent and being an iphone/ipad user the seamless integration with those products can't be beat. What sold me was the build quality which is noticeably better than other comparable headphones from Sony, Bose, Beats. Sure you pay a premium but it's worth it in the long run.

As usual a high quality product and slick design from Apple, but not satisfied with the volume control.

I bought open box AirPod Max and brought them home to find the are tied to the previous purchaser’s iCloud (Find My) account. There is no workaround to this problem unless you don’t care that you will not be able to connect them to your own iCloud Find My account. This was a huge waste of time - even when I returned them to Best Buy, the store employees had no idea how this was allowed to happen. I wish I had read more reviews on this site. Avoid this open box product or dont leave Best Buy without pairing to your phone on-site to make sure it isn’t paired to someone else’s account.

I really wanted to like these. But… Pros: Quality materials & build. Apple ecosystem. Aesthetically nice. Above average noise cancellation. Cons: Sound quality is average to below average. No EQ. Heavy. High price $470-$550 Not sweat resistant at the least. Case is like wtf is this. No power button. Stay “on” all the time Battery could last longer

Buyer beware, these are extremely fragile, wearing them outside in humid weather and sweating can damage them. They need to only be used in low moisture environments or they only last 6 months. Take them for repair and Apple wants to charge $299 to repair moisture damage! Initial quality and sound were awesome, but so disappointed in what ended up being $100 per month of use!!

Great sound, fits well. Only thing I don’t like when I exercise the sweat doesn’t mix well with the headphones.

Too heavy, to big of a pain to transport, lack of a good case, mediocre sound quality for the price. Honestly, I thought these would blow the xm4s out of the water, but they still reign king. The only think better about the AirPods is the pass through mode, however, I generally wear on an airplane and the XM4s do that well enough. Listen, I’m a huge apple fan, I have all Mac/apple products, and if you wear headphones for a a long time/travel, save the money and get the xm4s. The pros of the xm4 are the case, the adjustability on the sound quality (another thing apple lacks) weight, true battery life and honestly, looks.

Too expensive and bulky. Not for everyday use. Maybe for pod casters or music makers. Excellent quality and sound.

After while they don’t stay connected to devices no matter what. It’s annoying I would not recommend this particular headset/airpod pro

Great headphones, but not for the price. They are difficult to use for talking on the phone and on the heavy side. Working out on your back is difficult because they slide off from the weight.

They sound good and the anc is decent but they are not comfortable at all and are really heavy. The clamping force is tight and the headband puts a lot of pressure on the head. Returned them because I won't be able to use them for long periods of time.

For a bit it was good, sound was better than airpod pros and noise canceling made me feel completely alone in a coffee shop but issues happened. I used them for less than a week and it started to buzz in the left ear. I disconnected them and reconnected them, still buzzed. For the price point, it is sad to see it happen, had to return and get something more reliable.

great sound but they hurt my ears so not ideal for long wearing

With the premium price tag, consumers hope for an experience that will surprise them. This is just a decent pair of headphones, nothing more.

Product is great, but the process to get them was not. They were on sale for $449.99 but only the space gray was in stock. In store employees and online agents told me to buy them anyway and do an even exchange when silver was in stock. When I went in later, they told me they would not be able to do this and I’d have to pay the difference in price since the sale changed from $449.99 to $479.99. I made sure with two employees in store before I even bought the space gray and then I made sure with two live/chat agents. I just bought the silver seperately and had to wait for the space gray to come in so I could return them. Essentially, there was no point of buying the space gray ones and it wasted my time and money and they sent me an exhausting loop that was of no help. 1 star for my experience with customer service/ buying from best buy. Other than that the headphones are great.