Customer Ratings & Reviews
- Model:
- NS-AC08PWH1
- SKU:
- 6393206
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the 350 Sq. Ft. 8,000 BTU Portable Air Conditioner for its cooling capabilities, ease of use, and overall performance. Many find the installation process simple and like the unit's size and remote control. However, some customers have noted the noise level and weight of the unit as drawbacks. Additionally, a few users have expressed concerns about power consumption and the hose getting warm.
This summary was generated by AI based on customer reviews.
Don’t cool room
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having a problem with getting it to get cold. It leaks water also
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Dees!
Thank you for writing a review about our Portable Air Conditioner! We understand how disheartening is that your unit is not cooling your room. Please allow us to check this situation with you! Feel free to contact us at the link below to get assistance with your unit.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Do not buy used even in EXCELLENT CONDITION
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought “Excellent condition” twice but both times units were delivered which were uninspected so were badly used with missing accessories. Both units were returned. What a waste
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 350 Sq. Ft. Portable Air Conditioner. We appreciate your feedback and are sorry to hear about the issues you encountered. Your comments are important to us, and we will use them to improve our products and services. If you have any further concerns or need assistance, please feel free to reach out to our customer support team. We are here to help! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206
STAY AWAY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing broke after a few months of owner ship. The fan just stopped working all together. Stay away
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We’re very sorry to hear that the fan stopped working after only a few months. This is certainly not the quality we aim to provide, and we apologize for the inconvenience.
We recommend reaching out to our customer support team to discuss your issue further. They can assist with troubleshooting, provide information on warranty coverage, and explore potential solutions. Your satisfaction is important to us, and we want to ensure that you receive a product that meets your expectations.
Thank you again for your feedback, and we appreciate your patience as we work to resolve this issue for you. Keith | Insignia Support https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206
An air conditioner that doesn’t actually cool
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new. Was so excited to use it but unfortunately it’s somehow faulty? Blows air but not cold air. Checked exhaust hose multiple times, looked at filters, unplugged and plugged into other source. Nothing. Just a $400 fan that doesn’t cool you at all.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Leee,
Thanks for taking the time and effort to leave a review our Insignia™ - 350 Sq. Ft. Portable Air Conditioner - White. I do apologize for the disappointing experience that you had with our product. It is not our intention to make you feel that way. Hopefully, we can offer you better services and products in the future. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Buy the GE or LG instead
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks water like a ruptured pipe and isn’t very energy efficient.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I'm so sorry to hear that you're experiencing issues with your Insignia™ 350 Sq. Ft. Portable Air Conditioner. The excessive water leakage is unacceptable, and I apologize for the inconvenience and damage it may have caused. Additionally, I understand your concern about energy efficiency, as it's a crucial factor in our product design. I'd like to offer a replacement or a full refund, whichever you prefer, and provide a prepaid return shipping label to make the process as seamless as possible. Your satisfaction is our top priority, and we'll do everything we can to ensure you receive a functioning and efficient product moving forward. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206
No gooood
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good enough for one room... ac went out in home and this didnt even cool down one room
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We appreciate you taking the time to share your feedback about your experience with our portable air conditioner. Sorry to hear that it wasn't able to effectively cool a single room in your home, which didn't meet your expectations. We'll pass along your feedback to our team to help us improve our product performance and design. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206
$361.71 STOLEN!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A week outside of my return window this unit starts to leak, unacceptable!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're truly sorry to hear about your experience with our product. Quality and reliability are paramount to us, and we understand your frustration. Please accept our sincerest apologies for any inconvenience caused. We value your feedback and would like to make things right. Please reach out to our customer service team at your earliest convenience so we can assist you with a resolution. Your satisfaction is our priority, and we're committed to ensuring you have a positive experience with our products. Keith | Insignia Support https://www.bestbuy.com/site/insignia-350-sq-ft-portable-air-conditioner-white/6393206.p?skuId=6393206
Looks are deceiving.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stays cool, had on for hours and never gets cold enough!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We realize that it can be annoying to expect a room to be cool, just to find that the portable air conditioner is not properly working. So please know that we would love to help you with this situation, if you contact us on the link below.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this unit. It turns off on its own and won’t stop beeping. Had to return mine. Look elsewhere if you want an ac unit
No, I would not recommend this to a friendGet a window unit instead
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't even cool my living room which was 10x15.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Apex,
Our customers feedback is our priority, I understand what you're going through, buying a A/C that doesn't cool can be more then frustrating and this should not be happening. I do recommend that you contact us at Insignia so that we can determine the resolution.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set it up, turned it on and it started rattling on the inside and broken pieces flew out through the vent and tube. Very disappointing……
No, I would not recommend this to a friendStop running
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one month used and they are not working properly, they stop running
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I apologize for the inconvenience you’re facing with your washing machine. When a washing machine stops running mid-cycle, there could be several reasons.
- Carl | Insignia Products
Missing Items
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They forgot the window kit and remote??? Little confusing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention, AmberV. We’re sorry for falling short of your expectations. Please allow us to make it right. - Carl | Insignia Products
Not so much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked a few weeks. Than all of the sudden just beeps and won’t stop. I drained it still did not work after that.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! We know that having this type of issue with a new product can be really annoying, however, we would love to assist you if you contact us on the link below.
Viridiana E.
Insignia Support.
https://www.insigniaproducts.com/contact-us
Dont buy this
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not cool. Its rated at 350 square ft. My room is 280 square ft. Worse product Ive ever owned definitely dont recommend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 350 Sq. Ft. Portable Air Conditioner! We know how frustrating is that your unit isn't cooling your room. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Damaged portable air conditioner
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received my item through ups today and box was damaged, looks like item they gave me was used and the air conditioner when I took it out was damaged disappointed..
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 350 Sq. Ft. Portable Air Conditioner! It is disappointing that the unit was damaged upon delivery. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Don’t buy this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a month later it starts short cycling. Doesn’t cool down the room. It’s in a north facing room so it wouldn’t be so much work to cool down the bedroom.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for writing a review about our Insignia™ - 350 Sq. Ft. Portable Air Conditioner - White. We know how annoying that the unit does not cool as expected. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach as at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Insignia blew hot air
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the Insignia air conditioner because it was blowing hot air. Several had been returned to the local store.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 350 Sq. Ft. Portable Air Conditioner! We understand that you returned the unit because it's blowing hot air. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Leaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 2 weeks then it leaked the water all over my new wood floors. So now i have to replace them i am so furious, so if course it's going back.
No, I would not recommend this to a friendStopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started ok but will not work now. It keeps flashing an error code and will not stop beeping without unplugging.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 350 Sq. Ft. Portable Air Conditioner - White, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 from Monday to Saturday (8:00 AM to 9:00 PM) Central Time, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support