Customer Ratings & Reviews
- Model:
- KDTM404KPS
- SKU:
- 6398194
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Dry Quality
Rating 4.6 out of 5 stars
- Cycle Options
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the quietness, cleaning performance, and third rack of the 24" Top Control Built-In Tub Dishwasher. Many appreciate its capacity and ease of use, as well as its design and spaciousness. However, some customers have expressed concerns regarding its reliability and long cycle time. A few customers have also mentioned issues with installation, price, and the heating element.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Do not purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in just over a year. This is junk don't waste your money.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us, Eric. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
LEMON
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY this dishwasher or the extended warranty. After owning this dishwasher for 2 years, every single plastic item in the dishwasher has had to be replaced due to warping and breakage. Geek Squad has been out to fix it 4 times in 4 months. Now the circulation pump is broken and the part is on back order for an unknown amount of time. BB will not provide a replacement and every time I call, they tell me I have to wait and then I get disconnected. Poor product. Poor customer service. If you purchase this, get ready to do a lot of hand washing. I'm going to the BBB next.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance.
Irresponsible installation crew
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation crew did not knock, ring the bell or call. Left a note saying no one was at home. PATHETIC service from bestbuy.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello! We are sorry to hear about this concern. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps.
Terrible Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 2 years. The unit keeps stopping mid-cycle. Required a maintenance guy to come out and replace a gauge. Told me this is normal for this unit and sees these units get about 5 years of life. For a dishwasher that costs this much, you would hope it has better quality. Nope.
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
How the mighty have fallen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New item: had to replace the motor 3 times to prevent a clicking sound. After 3 years the motor failed. Have a kitchenaid warranty plan. No replacement parts available. May get the motor 2 months after I reported the problem (may not get in 2 months). A lot of hand washing. If they can sell new items, why can't they service relatively new items?
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hello DougT, thank you for your review. We sincerely apologize for the concerns with your Dishwasher and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Flaw with website
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.as I am forced to enter review though I am not ready to share review yet
I would recommend this to a friendSave yourself thousands of dollars by staying away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. Just google class action on kitchen aid dishwashers. Ours leaked and now whole kitchen floor is damaged. Well, Best Buy is asking is to talk to Kitchenaid.
No, I would not recommend this to a friendWarning…One year warranty.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One year warranty… wow. It’s rusting around the vent hole on the outside, the washing arm is continually falling off. Other than that, it’s great….
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Samson, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Do NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT LEAKED ALL OVER. STILL NOT properly installed or repaired after 45 days!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from KitchenAidTeam
Posted .Hey Toomn8r, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0