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Customer reviews

Rating 4.7 out of 5 stars with 12573 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 12,573 reviews
  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 5 out of 5 stars

    Mx4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yeah..... wow......really am I hearing this.. Sony is known for sound and high quality. These are an audiophiles....go to. Light weight. Can connect to more than one device. I have a Sony XBR z9f 65 TV. It connects with ease. Note 10 plus connects with ease. Easy n seemless transition. Here's how noise cancelation works....my shoulder has to be tapped on to get my attention when I'm walking or doing errands outside. For starters dont crank up the sound....train ur ears to listen at 25% volume and go up to 40%. A good head set does need to be blasted on high volume. From 25% to 40% your ears will listen to more sound than you never heard. Its like putting on glasses for the first time. Spend money on these headsets. 30 hr battery plus u can use a cord, can connect to multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the headphones. The over the ear is so comfortable. Sound is clear you hear everything thing. I also like how customizable the headphones are with the Sony app. Because each person has a preference on how they like to hear their music you can make it sound how you like it. The work great for exercising you feel like your in your own world with the noise canceling feature. Once you start talking it stop the music. I liked that feature but because I also like to sing I had to turn it off because I couldn’t get through a song without the headphones thinking I was having a conversation. But you have so much control on how you want the headphones to work that it’s a great choice for anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShamarieC, Great! We're thrilled to hear that you are enjoying your new headphones. Thanks for choosing Sony. Carl Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Satisfied with the purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with these. I had the Bose 45s and they were great but lacked the bass. The beats are good too but they gave me ear fatigue. These are a good mix of both. For being wireless headphones, the sound is clear, full, well balanced and the bass is present, pretty clear and punchy. Having the ability to EQ on the app is cool too. I recently flew to Italy and the noise canceling works great and they were comfortable enough to wear the whole 12 hour flight. As a musician, they also work great as in-ears both in live and in studio settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseV, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony XM4. Amazing headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. Highly recommend. They are very comfortable and the battery life is amazing as well. The sound is great and its customizable. The headphones also fold for travel purposes. The noise cancelation is top tier as well. One of my best purchases

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GerkaresW, Thanks for the 5-star rating! We're glad you like the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a lot of research on noise cancelling headphones and these still beat my expectations. I would give an A+ for overall sound, noise cancellation, comfort and design aesthetics. I listen to all genres of music, the sound is amazing and offers full EQ adjustments to suit your needs. I'm not an audiophile, but think most people would agree with the sound quality at this price point. I'm a bit nervous about the durability of these headphones despite not having any issues. They are so light that when I fold them up to put them in the case, I can only hope the components won't break from standard usage. That said, well worth the money! Nice job Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex,

      You made the right choice! We're glad that you like the sound quality, noise canceling function, comfort, and design of the headphones. The quality and material used on the WH-1000XM4 have been improved. These headphones are made from high-quality materials that are designed to make it durable and premium. You can't go wrong with these headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones offer quality sound, amazing silence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable enough to wear nearly all day long, which I sometimes do. The sound quality is superb. But perhaps most amazing is the sound-canceling feture. With the headset on, I hear very little other than the music playing. I would buy this item again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing such a detailed and enthusiastic review, BigBob!

      We are absolutely delighted to hear how much you are enjoying your WH-1000XM4 headphones! Your feedback on all-day comfort is fantastic—we aim for a design that makes long listening sessions a pleasure.

      It’s incredibly rewarding to know that the superb sound quality and especially the industry-leading noise-canceling feature are delivering that immersive, quiet experience you need. Hearing almost nothing else but your music is exactly what we design those headphones to achieve!

      Thank you again for your strong recommendation and for choosing Sony.

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Noise Cancelling Wireless Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphone are truly comfortable and pair easily with my iPhone. The companion app allows you to change the sound profile to your liking and also allows you to disable the swipe controls on the side of the earcups. The noise cancelling is great compared to my old headphones and is best-in-class from what I've heard. The battery life is surprisingly long (considering the weight of the headphones) and will comfortably last for over a day. That is more than enough for trans-Atlantic trips to Europe. The only thing is that I wish that the earcups were removable so that I can replace them when the time comes. The hard case is nice since it has a slot for all needed cables. I can confidently put the headphones in my tight bag without worrying about the headphones breaking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Helix,

      We're glad to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the earcups is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Buy it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, comfortable to wear & great noise cancelling! Buy! Long battery life too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jekka0412,

      Thanks for this fantastic review! We're delighted to hear you're loving your WH-1000XM4 headphones. It's great that you're enjoying the excellent sound, comfort, industry-leading noise cancelling, and long battery life.

      Thanks so much for the wonderful review and for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Truly Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently got these for my girlfriend. I got rhe XM5s for myself and she wanted the 4s because of the fact they fold. the XM4s have largely the same pros as the 5s i love the light and gentle fit it doesnf hurt your ears after hours of use. the battery life is amazing and the charging is ridiculously fast. The ambient sound control and noise cancelling are really good too. and i generally just really like the way they look.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi fazo1and,

      Thank you for the purchase! We're glad to hear that you like the comfortable design, battery performance and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Just buy them, it’s worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones. The noise cancellation works great for tuning out background noise and helping me focus while at work or the gym. They stay secure on your head without that feeling of suffocation, and are comfortable to wear with glasses and earrings. The equalizer offers enough to perfectly balance any genre of music and the clear bass will make any bass lover like myself salivate. Definitely beyond satisfied with my purchase and would recommend anyone looking at these to just go for it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LexiD,

      Perfect! We're thrilled that you like the noise canceling function, fit, comfort, and sound settings of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    The benchmark for VFM

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was using my Sony MDR XB-950N1 which also has noise cancellation. I want to upgrade the headphone hence looking between 1000mX4 and Bose 700. I have tried these headphones numerous times in the product demo area. I felt Sony is having an upper hand on noise cancellation based on the demo i had in the shop's noisy environment. Sound signature is little on the bass side but most of ppl will be pleased with it and can control it in the app. The main difference from my previous sony is the comfort in wearing even for hours. This is amazing companion especially WFH situation, this will help to focus on your activity. The battery life is amazing, redefined the VFM in the premium headphone category. If you got this during the sale then this is a steal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sanjtech,

      We're glad that upgrading to the WH1000XM4 was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Do better Sony

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They can be better. I really bought them because I was trying to connect my headphones to my PlayStation and since it was a Sony brand, I thought it was compatible, but it wasn’t. I keep having to use the wires to connect my PlayStation to the headphones, which is sometimes annoying But all in all they produce great audio, and the comfortability on them are amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NahomT,

      Thank you for choosing Sony!

      We're glad to hear you're enjoying the excellent audio and comfort of your WH-1000XM4 headphones. We apologize for any inconvenience with the connection to your PlayStation.

      The WH-1000XM4 headphones were designed for general-purpose Bluetooth connections and aren't compatible with the wireless protocol used by PlayStation consoles. That's why a wired connection is necessary for them to work with your console.

      For a true wireless gaming experience, we recommend checking out our Sony INZONE line of headsets, which are designed specifically for gaming and are fully compatible with PlayStation consoles. You can learn more about them here: https://electronics.sony.com/audio/gaming-audio/c/all-inzone-headsets

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice sound. Are comfortable to wear on. battery life is really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maria,

      Thanks for sharing this nice review! We're so glad to hearing you're enjoying the fantastic sound, comfort, and long-lasting battery life of your WH-1000XM4 headphones.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    These are perfect!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very comfortable and very quiet! Perfect for studying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SandraD,

      We are truly heartened to learn that your WH-1000XM4 headphones have become the perfect companion for your study sessions. We designed our Dual Noise Sensor technology specifically to silence the distractions of the outside world, and knowing that the comfortable, lightweight fit allows you to stay focused for as long as you need is exactly what we aim for.

      Thank you for choosing Sony!

      Best regards,
      Dominick sony-global

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been some of the best headphones I have ever had. There is adaptable noise cancelling which does wonderful work. I also love the bass. I wear them all the time and am able to because of the long battery life!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrea, That's awesome! We're thrilled to hear that you view your Sony XM4 headphones as the best choice, thanks to their impressive adaptive noise cancelling, rich bass, and exceptional battery life. Thank you for choosing Sony! We hope you enjoy an amazing listening experience to the fullest! -Maria Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Over the ear headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, great sound quality, easy to pair with other devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeborahC,

      Thanks for this great review!

      We're excited to hear the WH-1000XM4 headphones are hitting the mark for you. We designed them to be comfortable for long periods and to provide top-notch sound quality, so it’s awesome to know you're loving those features. Your feedback on the easy pairing is also amazing!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Best Noise Cancelling Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROS: 1. Outstanding sound quality 2. Excellent noise cancellation 3. Comfortable for hours 4. Long battery life 5. Easy bluetooth pairing. No dropouts. CONS: 1. Expensive. (but less of a con if you get it on sale).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DrStan,

      Your investment will be worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Overall break sound quality and noise cancellation

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great comfort for long commutes or flights. Sony approaches noise cancelling better than some of their competitors in my opinion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Theo!

      We’re so glad to hear the WH-1000XM4 is your go-to for long commutes and flights. We take great pride in our noise-cancelling technology, so knowing it stands out to you compared to the competition means a lot.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones; great price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and super noise cancelling feature; adjustable and easy on the ears. Quick recharge and voice indication of on and off. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesT,

      It is wonderful to hear that you are enjoying the industry-leading noise canceling and sound quality of your WH-1000XM4! We are glad the comfort, quick charging, and intuitive voice prompts are making your listening experience even better. Thanks for choosing Sony.

      Best regards,

      Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Well worth the price!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never really had a pair of nice over-the-ear headphones before but had gotten tired of earbuds and wanted to get something sturdy and quality to last me for a long time, and I’m so glad I chose these. Not only are they super soft, but completely cover/cup my ears so there’s no pressure on my cartilage piercings (something I was initially worried about causing irritation). I have a pretty small head so they fit comfortably without extending outward, but are still tight enough to stay in place on my head without slipping. I also absolutely love that I can switch between the different equalizer options to cater to what kind of media I’m listening to (audiobooks, different genres of music, etc). The noise cancelation isn’t as powerful as the AirPods, but it definitely does the trick. I also deeply enjoy that you can adjust how much ambient noise you want and the feature that allows noise transparency/audio pause when the headphones detect you talking or the headphones are removed. Has been used and helpful more times than I can count already. Overall, I’m super happy with my purchase and would definitely recommend to anyone looking to spend a pretty penny on some headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Megan,

      You made the right choice with the Sony WH1000XM4! We're thrilled that you like the comfort, design, equalizer, noise canceling function, ambient sound, Speak-to-Chat mode, and wearing detection feature of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US