Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- |
- SKU:
- 6408356
Customer reviews
Rating 4.7 out of 5 stars with 12573 reviews
(12,573 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
A more natural sounding solution
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying, this is my first pair of OTE headphones, and I can now say I have zero reasons to go back to earbuds ever again. ANC is superb, they hold a charge for days. Calls are clear, interactions with digital assistant features are near flawless. At the discounted price point, these are amongst the best value upper - middle tier options one could hope for
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elireed,
Thanks for the amazing review! We're thrilled to hear the WH-1000XM4 headphones have been such a game-changer for you, giving you a reason to move on from earbuds with their top-tier noise-canceling, long battery life, and clear call quality.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
WH1009 Xm4.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the Sony WH-1000XM4 on sale and couldn’t be happier! The noise-cancelling technology is impressive, the sound quality is excellent, and the comfort is top-notch. Definitely one of the best deals out there — amazing value for the price!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndreR,
It brings us great satisfaction to hear that you are so happy with your WH-1000XM4 headphones! We are delighted that you find the noise-cancelling technology impressive, the sound quality excellent, and the comfort top-notch. Finding them on sale made an already amazing value even better!
Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Bass, Sound quality
Rated 5 out of 5 stars
Gaming and music
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are much better than the ult wear if anyone is wondering, Ult wear’s are not good. I purchased both and returned the ults immediately and kept the xm4’s. for $200 or even $150 I can’t recommend the ult. Xm4’s are clean and clear in all areas and similar bass as the ult. The old sony xb900n are vastly better than the ult in everyway, new is not always better for the ULT. XM4’s for gaming it’s surprisingly very good. Clean bass and soundstage is good for closed back, some gsmes im finding myself hearing new sounds and shocked out good they are for gaming. As Someone who games with the audeze maxwell headphone ($300) the xm4 are better than maxwells when gaming wired to a controller. (Consoles) very impressed and on sale for $200 its a great buy. These will stay in the collection
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xpiper343, Thank you for sharing your reviews on our Sony headphones. We're thrilled to hear that you enjoyed the XM4s! However, we're sorry to learn that the ULT headphones didn't meet your expectations. Your feedback is invaluable to us, and we appreciate you sharing it as it will help us enhance our products in the future. Enjoy your XM4 headphones and thanks for choosing Sony. -Craig
- Pros mentioned:Bass, Comfort, Sound quality
Rated 5 out of 5 stars
Sound and Supreme Comfort
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 is a stellar pair of wireless over-ear headphones that delivers an exceptional audio experience coupled with unparalleled comfort. The sound quality is truly impressive, offering a well-balanced and immersive audio profile. The headphones boast powerful bass, clear mids, and crisp highs, creating a rich and detailed listening experience across various genres.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnnyM,
Thank you for sharing your thoughts on our Sony WH1000XM4. We are truly honored to know that you are pleased with the audio quality and performance of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones do a great job of cancelling ambient noise. They are also comfortable to wear all day and I like the fact that I can set them up to either pause when removing them, or powering off. They sound really good for music and Podcasts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oxtor,
Thanks so much for taking the time to share your feedback about the WH-1000XM4 headphones!
It brings us great joy to hear that you are finding the noise cancelling capabilities effective and that you are comfortable wearing them all day!
We also appreciate you noting the value of the customizable Smart Features, like the auto-pause/power-off settings.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
LOVE THESE THINGS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these things. Currently I have all types of headphones laying around the house. Sometimes I just buy them to just see what the hype is about. These Sonys are definitely not just laying around. The battery life is amazing, last all day and into the next. The noise cancelling is great, on a plane you really cant hear much with a movie playing and noise cancelling all the way up. The headphones are comfortable and you hardly notice them. I knew the call quality was going to be all there, and i didn't purchase them for calling so I'm not taking a star. It does deserve to be mentioned that the call quality is trash.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nanoz619, We are happy to know that you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. With regard to the call quality, please make sure to update the firmware of your headphones. The updates include key features, applications, bug fixes, and feature improvements. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Feel relaxed in a noisy world
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not my daily headphones but they are indispensable when I really need quiet and relief from the chaos that can be present in public places like airports and airplanes. On any flight, I actually feel less stressed and less tired after wearing my XM4's. They drown out the noise so effectively that it's almost like stepping into an isolation booth. My daughter borrows them when preparing for competitions so I gave her mine and bought a second pair. I considered the newer versions but I've been so happy with these that I didn't want to change anything. Highly recommended! Places used: airports, airplanes, track meets, at home when vacuuming :) My favorite feature: touching the pad of the headphones to turn on ambient sound so I can hear and speak to someone. The other related feature is that it will pause music and turn on ambient sound when you start talking so you don't have to manually pause and remove your headphones to do so. Audio automatically pauses when you remove the headphones as well. Other cool features: swipe up and down on the headphone surface to change the volume; swipe forward and back to skip tracks. None of the above would be worth mentioning if the sound quality was not as good as it is. It's not too boomy - the sound is crisp without being harsh. I grew up listening to high end audio and these headphones deliver.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechMike,
This is a fantastic and detailed review! It's great to hear how much you value your WH-1000XM4 headphones, especially for creating a personal oasis in noisy environments like airports and airplanes. We're thrilled that the noise-cancellation technology helps you feel less stressed and more rested. It's also awesome to know you're taking full advantage of the smart features like Speak-to-Chat and Quick Attention mode, and we appreciate you highlighting the sound quality. Thank you for your loyalty and for recommending them so highly!
Thanks for choosing Sony. -Eliab
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Very good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, it has good sound and the battery is durable.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Excellent set of bluetooth headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is probably not a lot I can say that hasnt already been said about these headphones but I'll give it a whirl. I was impressed with the sound quality. I was expecting it to sound like a typical pair of popular headphones where the bass is so muddy that it ruins the entire sound. This is fortunately not the case. There is also an equalizer in the app to adjust the sound to your liking. 360 reality audio is mostly a gimic. To start there are very few ways to actually use this. The way I used it was through deezer. There is a special deezer app that allows you to play songs with 360 reality audio. I tried comparing a few songs between the normal deezer app and the 360 reality app. I think I prefer the way it sounds with the normal app. It does sound more open with 360 reality audio but it also sounds more processed. A pair of headphones with a wide sound stage and good imaging sounds far better. I think 360 reality audio would be cool if it could be used games or movies but not with music. The battery life is fantastic. I tend to use it in short bits of maybe 30+ minutes here and there. I find I rarely need to charge them. I dont have a ton of experience with noise cancelling headphones. I was initially a little dissapointed in how much it cancelled. This doesnt block as much noise as something that isolates the noise like a pair of shure or etymotic earbuds. Since thats what I often use I wasnt blown away by the noise cancelling ability like others have been. One thing I was dissapointed in that I havent really seen mentioned anywhere is that you cant connect to two devices and use LDAC at the same time. You have to choose which one you want to use. Higher quality or two devices. All the reviews seem to point out that these headphones support these two great features but fail to mention that you cant use them at the same time. Hopefully they figure out how to make both work at the same time in a future version of these headphones. Until then I tend to mostly treat these as the multipoint feature doesnt exist. Overall, these are a great pair of headphones and would highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott, We're glad to hear that you are impressed with the sound quality and overall performance of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation. Jay
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
GET IT!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought a new one for my boyfriend and it is amazing. I’ve had one for myself for over 3 years and it still works amazing. The quality of the audio and the battery life is beyond enough. I recommend this for students and for those who go to the gym to feel like they are in their own world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hannahvanil,
We are absolutely thrilled to hear that you love your WH-1000XM4 headphones so much that you bought a second pair for your boyfriend! It’s fantastic to know that the amazing audio quality and exceptional battery life have kept yours working perfectly for over three years. We agree they are perfect for creating your own world, whether studying or at the gym!
Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Excellent sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has very good quality sound i would recommend this headphones and the noise reduction also works well and it is comfortable its not too tight
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaraC,
That's great! Thank you for sharing your honest review and we highly appreciate that. We're delighted to hear that you are very much pleased with the audio quality, noise canceling capability and comfort of our XM4. Thanks for your recommendation and for choosing Sony! - Marco
- Pros mentioned:Bass, Battery life, Sound quality
Rated 5 out of 5 stars
Top Notch noise cancelation, great sound quality.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gotta say I'm very pleased with these! My office has several people just outside of it in cubicles and I can hear everything they say. These allow me to enjoy an open door while not having to take part in every conversation they have! Great for productivity! The sound quality is also very high, these are not reference headphones, they are arguably not audiophile grade either, as many audiophiles want a flat frequency response to hear the music as intended. These give you a bit of boost in the bass range, and have a very "fun" sound to them. They last forever on a charge it feels like, and sound good enough they don't have me yearning for my "hifi" pairs back at home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Awesome! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Absolutely the very best headphones I've ever used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 Headphones are simply the best! The sound quality is amazing! The Noise Cancellation is the best in the industry! The Bluetooth range is awesome! The battery life is amazing! They are so comfortable that you can wear them for hours and hours, all day long. Trust me, once you get listening to the awesome audio, you won't want to stop listening! I can't say a single thing bad about these, as they are totally awesome! You should definitely get a pair and you will love them! I'm so glad I got them. They are worth every penny I paid! A must have. I don't want to live without them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MovieFan,
Amazing! We're glad that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these were great headphones nice sound felt comfortable the bass was good the noise cancelling was great all good to go and the price great as well . unfortunetly mine fell apart and i didnt have a way to replace them so i had to trash them . but if i find another sale for them i may order another pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coolbud,
Thank you for sharing your experience with the Sony - WH1000XM4! We're elated to hear you enjoyed the sound quality, comfort, and noise-canceling performance. We're sorry to hear about the issue you experienced with your pair. We hope you you'll consider giving them another try in the future—these headphones are designed to deliver an excellent experience, and we appreciate your loyalty to Sony products.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely incredible. The sound quality is top-notch, and the noise-cancelling feature is a game-changer. It blocks out almost all ambient noise, making them perfect for travel or just focusing on work. They are also extremely comfortable to wear for long periods. I highly recommend them to anyone in the market for a premium audio experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VictorG,
Thank you for choosing Sony!
We're thrilled to hear you're enjoying your WH-1000XM4 headphones! We're glad that you're appreciating the top-notch sound quality, the game-changing noise-cancelling feature, and the comfort for long listening sessions. Thank you for your kind recommendation; we appreciate your feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Sony at its best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the sound is amazing and it's typical of Sony products. They are very comfortable to wear for several hours. I say A PLUS for anyone considering buying this model!
I would recommend this to a friendBrand response from SonyListens
Posted .HI Basshead,
We're so pleased to hear you're enjoying the amazing sound quality and comfort of the WH-1000XM4 headphones, even during long listening sessions! Thank you for the high recommendation.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Best in class
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Sony-WH-100XM4 based on all the positive reviews I’ve watched online. The Headphones are comfortable and light. The sound is great for Bluetooth headphones. Noise canceling works great too. The battery last a long time with Noise canceling enabled. The headphones can connect to two devices at once. The Headphones use touch controls for those interested and you have to download an app to adjust settings. I would certainly recommend these if you’re in the market for a new pair of noise canceling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Baam,
You made the right choice! We're glad that you like the comfort, sound quality, noise canceling, battery life, multipoint function, and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
10/10
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortabel,lightweight,sounds great,easy controls, and long battery life.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseG,
That's great to hear! We're glad that you're enjoying the sound quality, controls.and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Quality Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last headphones were fake "refurbished" Beats earbuds from Wish that I bought 4 years ago. So preface, my bar was probably pretty low. The battery life and audio quality are awesome. I've been enjoying going back through my music and am really noticing the difference that comes with quality. Also, I use it as a gaming headset and works just fine for that as well. I tried the XM5s in store and although there was a slight improvement in audio and fit, it was not enough to justify the extra money and larger size. As a big-eared individual, the headphones do get uncomfortable after a couple hours. But that's a me problem as all headphones do that and after that long of a time, I should take a break to not worsen my tinnitus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronG, We are delighted to hear that you've been revisiting your music and appreciating the enhanced quality that the WH-1000XM4 headphones provide. Having read your review regarding the comfort, if you wear the headphones for a long time, your ears may start hurting. Use the headphones while taking breaks periodically. Fortunately, our WH-1000XM4 feature a convenient slider that allows you to adjust the headband length for an optimal fit and comfortable listening experience. Please keep in mind that if you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 4 out of 5 stars
Great sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these to replace my Beats, so far they’ve been great. The battery easily lasts the week and I use them daily. They’re comfortable to wear and don’t feel very tight around the ears (like the Beats did). Noise-cancelling works so great I don’t even need to put music on sometimes. All that said, I don’t like how they stay connected to the last device they were connected to as I switch between my phone and mac often. The volume adjustment or the pause function by touch seem to lag. I really like the voice when you’ve been connected. They are a bit pricy but I still think they’re worth it.
I would recommend this to a friend


















