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Customer reviews

Rating 4.7 out of 5 stars with 12573 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 12,573 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best in sound, comfort, and quality!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a lot of research, I decided to buy these Sony's. They are probably the best headset I've ever had and I couldn't be happier! The sound is amazing and they are super comfortable. I wear them while I'm working at my desk as well as my nightly jogs, and they're perfect. Also, they're super easy to clean and fold back up into their carrying case for storing or traveling. I am so happy with this purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jessia,

      You made the right choice! We're glad that you like the sound quality, comfort, and design of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product! Use them everyday, genuinely block out all noise even in large crowds. The base is amazing. Lots of ways to customize the sound just the way you like it. Also very comfortable! Overall 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaraJ, We are glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony and for the 5-star rating! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    So far, the best headphones I've had in this price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are ears down the best headphones I've ever had. Over the years I have had all sorts of brands including Beats and Sony, mostly on ear versions. Over the ear is clearly better and where these win are with comfort and battery life. The battery is long lasting and the comfort to match. The ability to connect to two bluetooth items is another winning play in my book.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LittleByrdEee,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best pair of headphones you can buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality sound I've heard from a headphone set, easy to use, noise canceling works great, it's comfortable to your ear and battery last for hours I would recommend it to everyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jesus,
      Thanks for the feedback and for the recommendation! We're glad that you are pleased with the audio quality, comfortability, long battery life and with the superb noise canceling caapbility of our XM4. Enjoy and thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Gods gift

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally changed my life forever. It’s so comfortable and it’s so easy to throw on. It has a very clean look and it sound really good. It doesn’t feel like a weight on your head, it feels really light. It’s so amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jasmine, great! We're glad you like your new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great budget headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Got them on a huge sale so that makes them even better. Very comfortable, handy carrying case, Bluetooth works flawlessly to all my devices so far. Very happy with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AshleyH,

      Thank you for choosing Sony!

      We couldn’t be happier to hear that you snapped up the WH1000XM4 on such a fantastic sale and that they’ve been comfortable from the very first listen. It’s great to know the handy carrying case keeps them safe when you’re on the move, and that Bluetooth pairs flawlessly with all your devices.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    great headphones with some of the best noise cance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! They do a very effective job of reducing/eliminating background noise. They are so effective that when I take them off and you hear the hum of the AC or the whoosh of the air moving, it sounds loud! You get used to the dead quiet very quickly when these are on. It can be so quiet that it may cause some people discomfort, so it's nice that there are adjustments available to allow some amount of ambient noise in. They also pair very easily with multiple devices (I have mine paired with a Mac laptop, a Windows laptop, my phone and an Android tablet). There are tons of reviews on youtube and other places online that go into way more detail that I could in this small area, so check those out, but the take away from all of those other reviews is these are some of the best, if not the best sound cancelling consumer grade headphones. I have to agree with that after testing (and buying) a number of others. I've found these to be pretty comfortable to wear for all day conference calls and the audio quality is great for music and voice. The carrying case is a really important feature for me since it protects the headphones in my backpack when I'm traveling. Overall I'm extremely happy with these and would buy them again if I lost or damaged them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rsouthern,

      Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Needed for quality sound and good base

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible noise cancelling abilities, very comfortable on my ears and flexible, comes with a case, USB-C charging cable and has great base. Not perfect but great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeffew64,

      Thank you for the positive feedback! We're glad to hear that you like the noise canceling, comfortable design, and quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Decent sound & noise cancellation, bought twice

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased these headphones twice now. The first set lasted a couple of years' worth of heavy use. I love that I can pair it with two devices. The noise cancelling is decent. It recharges VERY quickly in only 10-15 minutes. The app on the android (my phone) is a better than the one for apple devices (my iPod). The second pair tends to have a few minor issues, but I am still happy with them in comparison to if I went with the next model. I had also looked at a few other companies, but found this set was still the best value for your money (on sale) and functionality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christina, We're glad that you are enjoying the sound, noise canceling, and use of app. Thank you for choosing Sony! -Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, sturdy and great sound quality. The swipe features are pretty cool also. they get a little hot though when you have them on for long periods so i used them through the hood of my sweater when i was on a flight last week. Even with that I would still recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lawson, thank you so much for the fantastic review! We're immensely pleased to hear that you're enjoying the comfortable design, great sound quality and swipe features of your Sony - WH1000XM4. It sounds like they're certainly a great fit for your needs. We also appreciate you mentioning the heat buildup during extended use, that's a helpful feedback, and we're glad you found a creative solution during your flight! It means a lot to us that you'd still recommend them despite that. Thank you for choosing Sony. Best regards, -Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones that I got for a great deal. They are 2 generations old, but still have great features. Sound, noise cancelling, comfortable, and app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinD!
      We are immensely pleased to hear that you're loving your WH-1000XM4 headphones and got such a great deal on them! We're really grateful for your fantastic feedback.

      Even though they're not our newest model, those headphones are still packed with amazing technology. The Dual Noise Sensor technology is key to that brilliant quiet you're experiencing, effectively blocking out ambient sound so your music can truly shine.

      Thanks so much for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Met Needs

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nephew wanted head phones that fit well and produced great sound at a reasonable price. These head phones meet all these standards.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JB28!
      Thank you for the positive review of the WH-1000XM4 headphones.
      It is fantastic to know that the headphones were such a great fit for your nephew!

      Beyond the fit and excellent audio, your nephew will also appreciate the industry-leading Active Noise Cancellation, which helps block out distractions for pure listening enjoyment.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Blue and Noise Cancelling!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Quality and Bass are balanced well - these are comfortable to wear for about 4 hours, It is slightly on the larger side since it's overeat and thus not great for running around or exorcising in. Best for relaxing or editing with.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ballinbobs,
      Awesome to hear you're enjoying the balanced sound and bass of your WH-1000XM4s! They truly excel for comfortable, immersive listening and detailed work like editing. Thanks for the great feedback!
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good fit and sound quality

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They honestly have a very comfortable fit when most headphones I try do not. The noise cancellation is one of the best ive ever tried and the audio quality within itself is very clear and good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Claux, thanks for that wonderful review!

      We're delighted to hear that you find the WH-1000XM4 headphones to be the most comfortable you have ever used and that the noise cancellation is one of the best you've experienced. With two dedicated microphones to capture and reduce noise, you can fully immerse yourself in your music.

      Our development team worked hard to achieve all the features you love, and we appreciate your kind words about the clear audio quality.

      Thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Why did I put off buying these for so long???

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been planning to buy a pair of Sony 1000X headphones since the original MDR-1000X came out, and I finally pulled the trigger and picked up a pair of 1000X-M4s on Black Friday. I knew they were good headphones—I've always known they're great headphones—but they STILL exceeded my expectations. They're comfortable. They have excellent noise cancellation. And the audio quality, especially on the high end (vocals, snares) are HANDS DOWN the best I've ever heard. I genuinely couldn't believe how crisp and smooth the audio is. They're feature rich, especially with the companion app. I'm not the biggest fan of the touch controls, but that also might just be something I need to adjust to. Seriously, buy these headphones. You will not regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,
      Finally! Congratulations on your new Sony WH1000XM4. We are very happy that you made the right choice in getting your own XM4. We are thrilled that our XM4 exceeded your expectations. Enjoy the comfortable design, excellent noise canceling feature and audio quality of your XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphone for teen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids love the head phone. It's comfortable and really great noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SangL,
      Thank you very much for sharing your comments about the WH-1000XM4 headphones.
      We are immensely pleased to hear that your kids are finding them comfortable and that the noise cancelling is really great for them!

      We're glad you chose Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Amazing Wireless Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the Sony-WH-1000XM4 wireless headphones in Midnight Blue for 3 months now. I bought these originally to help with flying anxiety and they served that purpose well but I didn't expect how much I would use them beyond that. I now use them in conjunction with my earpods for mobile listening, swapping between the two depending on the situation. Overall These headphones are amazing. I am very happy with the sound quality. Soundwise gives me everything I want and you can adjust things like the bass in the sony headphones app. The app works well enough and allows you to set the devices your headphones connect to (can have 2 connected simultaneously). The noise canceling performs best on constant sounds (which I think is where all noise canceling functions best). Additionally the sound pass through feature I have found to work as promised. The physical feel and interface is great as well and I love that is has the functions that work with my iphone/ipad such as double tapping the right headphone to pause/play. The headphones fold up nicely into a carrying case that is protective and works great for me carrying these in a backpack.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Boltron,

      Amazing! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Best headphones you can get

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever owned. Comfy for all day wear, lightweight, sounds amazing. No complaints .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JOSHD, we're glad you like our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Xm4s reigning champion!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seriously, way better than expected. I trialed the AirPods Pro, returned them after a long flight, and the XM5, also returned them. The xm4s are the whole package. -Great compact, semi hard, case because the headphones fold. -Excellent Bluetooth connectivity in my experience (iPhone/Mac) user. -Excellent sound that is tunable through the app. (Missing on apple) -light weight. -noise pass through is the one minor thing that almost as good as apple. I don’t use it much, so I don’t care. The noise cancellation is just as good, if not better than the AirPods Max and xm5s. The xm5s can be buggy in my experience. From a pros/cons side of things the XM4, beat the xm5s, Bose, and AirPod max’s by a lot. Even if they were all priced the same, I’d still chose the xm4 it’s a bonus that you can find them cheaper than their rivals. Way to go Sony! Don’t get rid of this model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SilentK, Thanks for leaving us such an in-depth review on the WH-1000XM4! We are really delighted to hear you're satisfied with the incredible sound quality and amazing features of your WH-1000XM4 Wireless Noise Cancelling Headphones. Glad to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. It sounds like we hit the mark with the WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Really shuts out noise & great sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having to share an office while working at home has been a real struggle. We both are in different zoom meetings all day and it was very hard to focus on my own meetings with all the talking behind me. I splurged on these and it was instantly like entering a personal soundspace. I can even have meetings while the gardener is working outside. It’s not that you can’t hear any ambient noise, it just sound muffled and far away. There’s a great feature that you can pair with two devices at the same time. It makes it easy to quickly switch back and forth between work meetings and other media. The sound quality is fantastic too. The best sound quality of any headphones I’ve ever owned. Also, my coworkers say my voice is clear in meetings and with noticeably better sound quality than my other headphones. They are comfortable, but I wear glasses and like all headphones can get uncomfortable after several hours of wearing them with glasses. The battery life is very good too. I’ve never run out of power even after a long day of meetings. They seem to charge fairly quickly too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nano,

      Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.

      ~Ralph Sony_US