Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Best Music Purchase for 2020
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To set context, these are my first pair of Over the Ear headphones. Normally I use in ear for working out and moving around. I bought these on a whim at a great price and I don't even begin to second guess the cost. I'm not an audiophile, for me these headphones are crisp and clear, the bass is solid and I haven't been able to compare the noise cancellation. My favorite feature is being able to connect to two devices, being home and being able to put these on and still get messages from my phone or doorbell is awesome! I have received good feedback from people who I talk to on the phone - a huge plus!! For someone who likes music, and can wear these (comfortably) for hours at a time - one of the best purchases for 2020. I'm still using the in-ear for workouts, but these for everything else. Buy them on sale and don't spend the money for anything more expensive - just pick a color. I bought silver thinking it is different, and since they are on my head I don't care - but when I look at them on the stand - I wished I would have picked the dark blue. These are everything positive that other reviewers have mentioned. Other items such as quality are on point and no issues, I haven't had a chance to run out the battery - but appreciate they are USB-C, so I can use the same charger as my other equipment. Buy them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CReview,
We're thrilled that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing headphone options, esp when bought on sale
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, super comfy on ears, and super convenient to be able to fold it into its case. Noise cancellation and battery life are life savers on a long flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hann, perfect! You've certainly made a great choice! We are thrilled to hear that you've got a great deal on your WH-1000XM4, and that you're satisfied with its amazing sound quality, very comfortable fit design, exceptional noise canceling feature, and long-lasting battery life. Thank you very much for your purchase and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Love These Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have really been enjoying these headphones. The sound cancelling works wonders and the sound quality is amazing. The touch feature to control audio and playback works well. One thing I really liked was when taking off the headphones it would automatically pause your music and restart once you have them back on your head. Ive spent hours listening to my favorite songs and revisiting them again in a better sound experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AndresA,
Thank you for choosing Sony!
We're honored to hear that you're enjoying your WH1000XM4 headphones and the impressive sound-canceling and audio quality they provide. The thoughtful touch controls and automatic pause feature truly enhance your listening experience, making it easy to immerse yourself in your favorite music. Thank you for sharing how these headphones have elevated your music time—it means a lot to us!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Great sound and value for price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did a lot of research before buying the xm4’s. Really like the sound quality and adaptive sound. Very comfortable for wearing on long haul flights. Plus a battery that lasts there and back. They do make my ears sweaty after a while. All in all like these better than Apple AirPod Max, Bose or Beats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, great sound quality, easy storage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaurenH,
We are immensely pleased to hear that you are enjoying the exceptional sound quality and comfort of your WH1000XM4 headphones. You’ll find that the industry-leading Noise Canceling allows you to truly immerse yourself in your music, while the Speak-to-Chat technology automatically pauses your audio the moment you start a conversation for seamless transitions.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Bass, Comfort, Sound quality
The best comfort and ANC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now these headphones are amazing the bass is top notch the ANC is amazing and the comfort is unmatched i love these so much I recommend these 12/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronL, that's fabulous! We greatly appreciate your recommendation, and we're happy that you're satisfied with the amazing quality & performance of your WH-1000XM4. Thank you so much for the love and for choosing Sony! - Romeo
- Pros mentioned:Battery life, Comfort, Sound quality
Top of the line
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones about a month ago and they have been great. Battery life is a strong point as well comfort and all the different configuration options just confirm these are top of the line. Sound quality is also outstanding. Got them in blue (only on Best Buy) and they price matched them almost no questions asked. Couldn't be happier with the product and the store.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
NO Ear compression
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cover the ears, and there is no pressing on the ear. The noise cancellation is great, along with the overall sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelC,
That is excellent feedback! We are delighted that the comfort and superior sound quality, especially the great noise cancellation, of your WH-1000XM4 headphones are meeting your expectations.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality, Weight
Paid review
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Feels comfortable, lightweight, best in class audio. I personally don’t think noise cancellation is top tier, I also have AirPods Pro 2gen and it better noise cancellation, but other than that they’re amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NabilK,
Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you love the comfortable design, sound quality of the headphones. Take note that we have an application called Sony Headphones Connect where you can adjust the noise canceling and other cool stuff for your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and have a great day!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing Headphones
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Quality is amazing. Feels comfortable. Way better bang for your back than most competitors at this price range. Batter life lasts all day. Noise cancellation is surreal. 10/10 Recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello gill,
Perfect! We are very happy to hear that you are pleased with the audio quality, comfortable design, awesome noise canceling capability and long battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Bass, Comfort, Sound quality
THE Best over ear headphones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the first gen Sony ear headphones from years ago but wow they have come a LONG way. These things have incredible base, crisp sound, a great app that allows you to customize sound and control settings as well as are super comfortable. Lastly noise cancelling is out of this world and invaluable for flying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Guru0006,
Great! We're thrilled that you like the sound quality, dedicated app (Sony Headphones Connect), comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Very good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, good battery life, noise canceling is up there with the best of the best. Found them on sale for $178. These XM4’s sound considerably better than 90% of the headphones in this price range. I can comfortably wear these for hours on end. If you value sound quality, noise canceling, battery life, and comfort you cannot go wrong with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LS2Goat, We're glad that you like the sound quality, battery life, comfort, and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, it block nice and does self adjust to keep it from blocking people conversations. very comfortable to wear. long lasting battery. works seamlessly with the app in iPhone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryMedic, we're glad you like the sound quality of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and great sound. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ShawnaP,
Thank you for choosing Sony!
We’re excited to hear that the WH-1000XM4 headphones have been easy to set up and provide great sound along with comfort. It’s rewarding to know they offer a seamless and enjoyable listening experience that suits your needs so well.
Best regards,
-Fred
- Pros mentioned:Bass, Comfort, Sound quality
Sony XM4
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most comfortable headphones on the market. Amazing sound and perfect amount of bass. Only thing I wish was changed is to increase the amount of devices you could have it connected to at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jason,
Great! We're delighted to hear that you are pleased with the audio quality and comfortable design of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Battery life, Sound quality
Good for studying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones to block out noise while studying. They do a great job and blocking out most noise. If it isn't too loud I can use them without music and block out all noise with just the noise canceling on. If people are close to me talking I will put on some low volume music and that does the trick. You can also just hold your hand up to your right ear piece or just begin talking to temporarily pull in ambient sound. It actually listens to your surroundings and plays it in your headphones, so it doesn't sound muffled and there is no need to remove your headphones just to have a quick conversation. Quality is great as well as sound quality. I have never measured tye battery length, but i regularly use them for long days of studying for multiple days without charging them. They can be charged while wearing them though, so you are set either way. They do have dome 360 surround sound feature, that sounded really great in the demo. Just know that it only works with certain apps that I had never heard of before. I use spotify and it is not compatible. Hopefully it will be someday, but i am perfectly happy qith the sounds quality as is.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Student,
We're glad that these headphones are perfect for your lifestyle. Your feedback about the 360 Reality Audio is greatly appreciated. We hope you continue to enjoy these amazing headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Best everyday headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. The noise cancellation is not quite as good as my Bose QC35IIs, but the sound quality is better and makes up for it. The touch controls work flawlessly. They’re also very comfortable and I’m getting about 25 hours of use with noise cancellation before having to recharge. I’m happy with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcoWoodrow, Awesome! Glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Super comfortable and great sound quality!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look and feel of these headphones. They are super comfortable. The sound quality is also top notch. I love the feature that detects your voice and pauses what you're listening to and the noise cancellation so you can talk to someone and hear what they're saying. The fact that there's an even newer model is crazy. The price point made this model so worth it and it's still so good. I only have two complaints, and they're totally minor. I know at least one of them is fixed with the newer model, which is that I don't like how they're stored. You awkwardly have to twist one side completely and the other bend at an awkward angle to fit in the case, it's judt a strange way to fit the headphones into the case. My only other complaint is that sometimes the bluetooth connection isn't great and the sound will be static-y. All I have to do is disconnect bluetooth and reconnect and it's fixed. Both minor annoyances that still made the cheaper price for the older model 100% worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fahrni, we're glad you like our product. We appreciate your feedback regarding the headband and the sound quality of your Sony unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html?search=sound%20quality
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
High quality noise cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones one of the best ones you can find in the market. I bought them for my upcoming international trip and wanted headphones that have good noise canceling feature. They performed better than I anticipated, my trip was over 16 hours and headphones battery lasted way longer than this, engines noise was barely audible. I was able to wear them for most of the flight without any ears discomfort. In the past I purchased Beats Pro but in less than an hour my ears were hurting from wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexS, Great! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
A luxury purchase but still simply amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this specific model based upon a friend's recommendation. He and his brother-in-law swear by them. The goal was to purchase headphones to enjoy hands free operations while on Zoom calls for work. This was a splurge purchase as I did not initially intend to buy high-end headphones. But since I did, I'm very happy that I took advantage of post-Thanksgiving Day sale prices!! :) The headphones are incredibly comfortable. I enjoy listening to YouTube videos and making calls using the Blu-tooth feature. It was so much fun walking around my living room talking to someone while not having to hold a phone!! At some point, I'll return to the office and that's where I'll fully utilize the noise cancelling features. The App is easy to use and the provided instructions are easy to understand. There is also the extra benefit of many useful YouTube tutorials for these headphones. In conclusion, I'm happy using the Sony WH-1000XM4 headphones for Zoom calls and regular phone calls. PS - I chose Midnight Blue because the color reminds me of one of my favorite songs sharing the same name! :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBCustomer, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl