Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Awsome Gadget
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb sound quality! I could would love have another one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiks, Amazing! We're glad you like the superb sound quality of your Sony WH1000XM4. We're looking forward to your next purchase! -Sam
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good noise canceling headphones with lots of features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edward12,
Great! We're glad that you like the amazing features of the WH1000XM4 like its noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great headphones for all purposes. I use it during workouts and for taking calls.
I would recommend this to a friendBest headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever had and thanks to Best Buy’s Black Friday deal!!
I would recommend this to a friendBrand response from SonyListens
Posted .HiAnsherinaB, That's wonderful to hear! We're thrilled that you're pleased with the exceptional performance of your WH-1000XM4. It's also great to know you took advantage of the fantastic Black Friday deal at Best Buy. Thank you for choosing Sony! - Romeo
Sony Does NOT cover physical defects. Only a year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10 months to save for a headset that lasts me barely 12. Headset goes on head, off head, on desk holder if I'm home, in case if I'm traveling. Repeat this for about a year and this is exactly the extent to which my headset was "abused". Sony apparently doesn't cover physical damage in its warranty (I don't mean "accidental damage"). Given that the plastic rotator in one headset just gave up one day, which caused the headset in that side to detach, since I guess it wasn't as snug anymore. I headed down over to Sony Support. I never threw dropped or dropkicked the thing so I figured I could AMA for a defect because it doesn't make sense that an expensive headset would just combust with normal handling after only 12 months. Nope. Good luck. US warranty law is so lax that they do the bare minimum, and as a result, I guess it makes sense to make products that have a chance to last barely more than or about. A 350$ (400$ after tax) headset. And it doesn't even come with basic physical support. Especially on the area of the headset that probably receives the most stretch and pull given the small size and thinness of that internal part. This is probably one of the most common breaking points for any type of headset. For a year? I'd expect this quality out of a 30$-50$ headset. LucidSound offered to repair my headset ($200) that I purchased way after the basic warranty, when I owned one of their headsets. So long as it wasn't accident damage and was just a product issue, I sent a couple of photos to verify it wasn't anything accidental, got on the phone, and had my problems solved in hours-- if even. A 400 dollar headset should last more than a year (YEARS). And for those who are outliers and don't because manufacturing means there's always some % of defective products that aren't up to standard-- they should be covered because that's not the norm and not on the user.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BardicDiceRoller,
Thank for choosing Sony.
We truly apologize for the inconvenience caused by the broken hinge on your WH1000XM4 headphones. Unfortunately, our warranty primarily covers manufacturing defects and does not extend to physical damage, such as breaks or accidental incidents. However, we have partnered with our parts supplier, Encompass, to provide an affordable repair option for the WH-1000XM4 model. You can contact them using the following information:
Phone: 1-866-835-1146
Email: service@encompass.com
Hours of Operation: Monday - Friday: 8:00 AM - 6:00 PM EST
We appreciate your feedback and will share it with our SONY team. Your insights are important for our improvement. Thank you!
Best regards,
-Fred
Recommend!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used for about a few weeks. And I enjoy it. Only caveat is that every time I turn it on, I have to select to turn off the noise canceling, rather that it going to the option it was before I turned off my headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nini,
Thank you for the purchase! We're glad to hear that you like your new Sony headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Excellent noise cancelling & battery life
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent active noise cancelling and battery life. My first pair of NC headphones and I was able to sleep for the first time on a red-eye flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duncan, Great! Glad to know you like the excellent active noise cancelling and battery life of the Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
1 year review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these for a year now, not only is the case hard and solidly in shape, but my Headphones … They are still working like if it was day 1! Recommend these to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AAMM,
Great! Thank you for your recommendation and for sharing your review. We're glad that after a year of usage, your WH1000XM4 still works as brand new. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Fantastic!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these, and I've tried many different headphones and ear buds. I even ended up returning Bose 700 series. These are my favorite so far, my only complain is when the ear pads wear down from nightly use over a year, it's hard to impossible to get them fixed. The store says they don't fix them. I might just get a pair of 3rd party ear pads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sirscott, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony WH1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I received the headphones they were a different color to what I originally purchased. I wasn’t able to take them back in time because I received them the day before I headed off to uni. I thought I’d give them a try when I got there. They have alright sound but when receiving calls people have told me that it’s not the best quality. I think I may have gotten a dupe product or something different. I don’t have a car, so I wasn’t able to return them within the return window, however if I could change them with the right product, I.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SamaraL, We're sorry to hear about your headphones. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-When using a video calling application on a computer, switch the Bluetooth connection to HFP or HSP with the computer. During a video call, sound quality may become low due to the conditions of the communication line.
-You can also check the settings of the app that you are using for mic sensitivity if available.
For your concern regarding the right color. you may reach out to your dealer. Hope this helps. Thanks and regards ,-Craig
- Pros mentioned:Sound quality
Right swivel Broken ugg.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used these carefully and not very often and a few months out of warranty the right swivel broke. I expected better from a Sony product. The sound was decent but not durable at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Rhoberta,
While we're happy that you appreciate the sound quality of your WH1000XM4, we regret to hear that that right swivel broke off. This is usually not the case with our XM4 nor the experience we want you to have. We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Marco
- Pros mentioned:Sound quality
I'M IN LOVE 10/10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE LOVE LOVEEEEE. FANTASTIC purchase. BEST purchase ever. Best pair of headphones I've owned. The packaging and build is so user-friendly. It also came with the airplane adapter jack. I love most about the case where it's thin and flat, easy to carry versus those clunky beats ones. Sound quality is great too! For this price range. The hand gestures and controls are more complicated than beats, but incredibly useful once you get the hang of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IreneK, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy love the audio quality. It’s an awesome pro yet and feels really comfortable when working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greatbuy,
Amazing! We're glad that you are enjoying the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Received open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good, but I received an open box when I paid for a brand new one, there was no protection film on the box and it smells like sweat, you can see that the sticker is dirty in the picture I posted it is supposed to have a protective film around the box the reason I am giving it 3 starts is because I received an open box
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan,
We understand where you are coming from. This seems to be an issue with your dealer. Please reach out to Best Buy or your dealer for further assistance. We hope everything works out well. Thanks for sharing your review and for choosing Sony.
~Ralph
My favorite headphones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! I was nervous about spending this much on a pair of headphones but it’s totally worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BestBuyer,
Great! We're glad you made the right decision to get this one and now you are enjoying your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Awesome product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome and prompt delivery. It was delivered earlier than expected!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Perfect, we're glad you like our product. Thanks for choosing Sony! ~Earl
Wirless Head Set
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use once syncrhonized with devices. A little hard to get synchronized. Direction for use leave a lot to be desired.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Schmed, We're very grateful for this positive feedback on the WH-1000XM4 Wireless Noise-Canceling Headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional product offered by Best Buy for a great price. Their prices are always competitive. I’m glad I was able to try these out on the display unit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanD, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Sony Xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation, high quality, and really long battery. Amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisFah95, Thank you for the great review! We're very happy to hear you like the Amazing noise cancellation, premium build quality, and excellent battery life of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Still great in 2022
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and overall comfort… very customizable in the app as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 0biH00ps,
Awesome! We're glad that you like the sound quality, comfort, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph