Customer Ratings & Reviews
- Model:
- SM-R180NZKAXAR
- SKU:
- 6422916
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Galaxy Buds Live True Wireless Earbud Headphones for their exceptional sound quality, comfortable fit, and stylish design. They also enjoy the long battery life and affordable price point. However, some users have expressed concerns about the low volume, touch controls, and inconsistent noise cancellation.
This summary was generated by AI based on customer reviews.
Don’t cancel noise and terrible sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are horrible! Do not cancel noise and the sound quality is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations JenM, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds Live. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. To enable the noise canceling feature to reduce unwanted ambient sounds, From Galaxy Wearable, tap Active noise canceling to enable this feature. Without having more information available regarding what you may be experiencing with the audio quality of your Galaxy Buds Live and without being able to ask you any follow up questions in response to what you have shared with us, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra
- Pros mentioned:Sound quality
Not a fit for small adult ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not fit small ears! Kept falling out and hurt after 30 minutes. Why can't anyone make these for small adult ears???!! Also battery life is terrible. Didn’t last through the day. I wanted to love them because the connectivity is great and sound was incredible but they just don't fit. NONE of the Samsung earbuds fit...all too big and uncomfortable
No, I would not recommend this to a friend Blue tooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The blue tooth didn't work correctly. Every time I put my cellphone in my pants pocket in lost the connection. I never had this problem before. Not good at all. I returned it fast!
No, I would not recommend this to a friendBuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and handy. Though the Bluetooth range is really short compared to beats. They also have some issues with giving an echo or unclear words when used to speak on the phone.
I would recommend this to a friendTerrible sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality along with repetitive disconnection from device.
No, I would not recommend this to a friendThey do their job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them. Your background is easily heard by others you are talking too and I find it difficult to find where to tap them for the other functions.
I would recommend this to a friendDefinitely not noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not noise cancelling at all. I was very disappointed in them and returned them for this reason.
No, I would not recommend this to a friendDepends on your ear shape
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like these so bad. I live the small case and the wireless charging. They just did not fit my ear right and hurt after a bit. Definitely depends on your ear shape.
No, I would not recommend this to a friendIts ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were uncomfortable maybe because i have small ears but i wouldn’t recommend to someone with small ears or someone who likes to keep their earbuds in for long periods
No, I would not recommend this to a friendEar buds are to large
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear buds are to big for the ear area. If you are sensitive around the ear do not recommend.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Sound Easy connection to samsung devices, but very uncomfortable in the ear
No, I would not recommend this to a friend Pretty color, but thats about all! Returned!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 stars for how pretty the color is but wasn’t for me sound wise. That price point is also too high for the performance. Returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there. I apologize that your experience with the Galaxy Buds Live was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
Good looking but poor performing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds are really sleek and cool looking. But, they are functionally very poor. Audio quality & ease of use are both severely lacking. Either something is wrong with this particular piece or samsung got this seriously wrong. I was travelling so unfortunately , I am out of the return window but I may need to throw these and get new ones.
No, I would not recommend this to a friendLove the color, but don't fit the ear well.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work really well. I just wish i could use them while jogging. They just fall right out. Sometimes they fall out just when I'm walking.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Amydt!
Thank you for reaching out to us. We genuinely appreciate your taking the time to let us know of your concern about your Samsung Galaxy Buds Live. We are so sorry that you find the buds challenging to fit into your ear. Please check this link to help you use your buds properly:
https://www.samsung.com/us/support/answer/ANS00082785/
Another way is to use buds sleeves for a tight fit.
https://www.samsung.com/us/support/answer/ANS00087422/
For additional assistance, I include the contact information for our Social Support team for immediate support.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference No.: 1144251471
Thank you for choosing Samsung!
-Remie
Not bestbuys fault
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this item twice since they came defective twice
No, I would not recommend this to a friendGalaxy headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable and you can hear everything around you
No, I would not recommend this to a friendBeautiful but not useful
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so beautiful. I wanted to love them. But they do not stay in my ears, especially when I work out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, ErikaCH. I apologize for the less than ideal experience you've had with your Galaxy Buds Live. If you still have them, the link below has more information on how the fit can be improved. You can also reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). If you have returned the buds, thank you for giving our brand a chance! Thank you for taking the time to leave this review. ^Kayla
https://www.samsung.com/us/support/answer/ANS00087422/
Okay, but the fit is weird
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They just keep falling out. I've tried both tips and 3rd party accessories. It depends on the ear shape, my ears are just a little too small for these sadly.
No, I would not recommend this to a friendHorrible product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's no noise isolation, and the sound quality is so poor!
No, I would not recommend this to a friendLast only one year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year they don't charge anymore and sound really bad
No, I would not recommend this to a friend