Customer Ratings & Reviews
- Model:
- NS-BC2ZSS1
- SKU:
- 6437135
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the Dual Zone Wine and Beverage Cooler's temperature control, sleek appearance, and quiet operation. Many appreciate its size, design, capacity, and easily removable shelving. However, some customers have concerns about the cooler's durability and door functionality. A few also feel it is a bit pricey and that the warranty coverage could be longer.
This summary was generated by AI based on customer reviews.
Broke after 5 months - no easy option for repair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first we loved this wine fridge but after 5 months it stopped cooling and displayed a "HI" error message and beeped constantly. We called customer service who told us that we could only get this repaired or replaced by bringing the unit into the store. The wine cooler is around 150 lbs and it is extremely hard to move, let alone transport to the store. So buyer beware - if it breaks after a few months you will have to haul it to the closest Best Buy store to get it fixed, or lose out on $800.
No, I would not recommend this to a friendDoesn’t Last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great foe the first few months then suddenly stopped cooling. Sent it in and it is not repairable, fortunately it went out right before the year warranty and rhey have given us our moneh back. Although, I loved how it looks I would not purchase the same one..now looking to see what are my better options in a wine fridge.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Llig,
Thank you for writing a review about our Dual Zone Wine and Beverage Cooler with Glass Doors - Stainless Steel . We know how frustrating it is that it just work for just a month and then stops cooling. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Broke after 6 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I bought this for our new home and I wish we would have purchased a non-best buy brand. It worked great at first, but by month 6 it can't get cold and Best Buy will not visit to fix. We have to take it into the store which is a huge labor. I truly wish I could return it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Bdavis0777,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
2.5 years and Done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this in mid to late 2022 and it's no longer working. Disappointed in the life of this product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for reaching out to us regarding your Insignia™ Dual Zone Wine and Beverage Cooler. We sincerely apologize for the inconvenience you are experiencing with your unit. We understand how disappointing it can be when a product does not meet your expectations, especially after a relatively short period of use.
While our products are designed with quality and longevity in mind, we recognize that issues can arise. To assist you further, we recommend checking your warranty status, as many of our products come with a limited warranty that may cover repairs or replacement.
If you could provide us with your model number and any relevant details about the issue, we would be happy to help troubleshoot the problem or guide you on the next steps for service or support.
Thank you for your patience and understanding. We value your feedback and are committed to ensuring your satisfaction.