Customer Ratings & Reviews
- Model:
- RF18A5101SR/AA
- |
- SKU:
- 6443500
Customer reviews
Rating 4.3 out of 5 stars with 1473 reviews
(1,473 customer reviews)Rating by feature
- Storage Capacity4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Design, Overall performance
Rated 5 out of 5 stars
Great looking but avoid if you have a large family
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge for empty nesters or singles. It’s not large so if you got kids get a bigger one. Look great. Black stainless and no handles gives it a very clean look and they make a matching dishwasher and microwave for it. Value was a steal when I bought it, but when it went on sale again fro 150 off what I paid, even better.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity, Noise level
Rated 5 out of 5 stars
Beautiful French Door Refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a lot of room inside and then e maker is a great plus in the freezer . Very quiet
I would recommend this to a friend Rated 4 out of 5 stars
Love my refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product didn't get delivered to me first.Because of the delivery , men didn't want to take the door off of my back door but it was barely easy when I got the second delivery, those guys were very pleasant.They worked fast.They took my door off and they were gone in 20 minutes and I appreciate their service.They were very nice man who brought my refrigerator
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bwry nice look and good space for items. Good temp control.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Well made and works fine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well made and functions properly. I needed a refrigerator smaller than the now-typical 36” width. This one fits the space just right. The ice tray is a little larger than I need (I’d prefer the extra freezer space), but this is a minor issue. Holds the temperature perfectly.
I would recommend this to a friend Rated 4 out of 5 stars
More a review of customer service than the Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung was too large for the opening available, even after carefully measuring the space before ordering. What was unknown was the side edge of the doors, when opening the door, required extra clearance space than available. The installers were very helpful and spotted the issue before the refrigerator was unpacked. We then went back to Best Buy and found the only item - a GE floor model on sale - tht would fit. Nothing but good feedback for the installers and staff for helping solve this.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel Look
No, I would not recommend this to a friendRated 5 out of 5 stars
Happy wife, happy life !!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The missus cannot be happier with this refrigerator. It is smartly designed to fit in the same space as our previous 2-door unit (freezer top, refri bottom), but it can fit at least 1/3 more groceries, etc. And the freezer is amazing. We like the temperature controls and the alarm when left open for too long. And the delivery guys were amazing, very respectful and handled everything with utmost precision and care. The only cons are lack of door handles (still, it's fine) and that the location of the ice maker erodes freezer space on the upper left freezer tray a bit. Overall we are quite satisfied with this purchase.
I would recommend this to a friend- Pros mentioned:Capacity, Design
Rated 5 out of 5 stars
Luxury Style
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. The look the fast cooling system, the space is just right for a family of 2 maybe 3. It looks sleek in my kitchen and blends in very well with any color scheme.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Design, Size
Rated 5 out of 5 stars
Great fit & Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit, Ive had a hard time finding a fridge that fits the space because there's a door adjacent to my allotted area. The doors are sleek enough to fit anywhere Also, the fridge is great, noticeable difference between how long food takes to freeze from my old fridge
I would recommend this to a friend - Pros mentioned:Overall performance, Size
Rated 5 out of 5 stars
small and elegant!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge, its small enough for an apartment yet modern looking. It has just enough space for meals for 3 people for a whole week.
I would recommend this to a friend - Pros mentioned:Design, Overall performance
Rated 5 out of 5 stars
IN LOVE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly love this fridge! It’s amazing all around and it’s so roomy everywhere! I love that the freezer is at the bottom and the two doors for the fridge makes it soooo easy to stay organized and full! I am in love!
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Design, Size
Rated 5 out of 5 stars
Love my new Fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have an older home and this refrigerator fits perfectly in the space yet provides a stylish, clean and refreshing look to my kitchen. I smile every time I walk into the kitchen. Hopefully, I will be able to update my stove and dish washer next year and the only place I will go is Best Buy.
I would recommend this to a friend Rated 4 out of 5 stars
Could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doors dont close easy. Inside is smaller than my other frixdge was. Shelves not ajustable. Door compartments are too small. I didnt want the icemaker but no option not to have it,so it takes up room in an already small freezer area. I wouldnt not recommend .
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel Look
No, I would not recommend this to a friend- Pros mentioned:Noise level, Size
Rated 5 out of 5 stars
Perfect Fit for Small Kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge works well, it is quiet, and not too big. I like that it does not dominate my small kitchen. A perfect fit for a small kitchen.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Nice refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is as the picture delivery was quick and seamless
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel Look
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Great Buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge. It fit perfectly in our new home which has cupboards on top of the space. We were worried that its size meant we’d struggle to arrange our groceries, but it’s very spacious.
I would recommend this to a friend - Cons mentioned:Freezer performance
Rated 1 out of 5 stars
Go with a different brand!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst fridge I’ve ever had. It literally randomly defrosts everything in the freezer but says it’s still at a normal temperature . So meat goes bad, popsicles melt and end up all over the floor!!!! ice cream/ food gets freezer burnt. It’s NOT HEALTHY, and it’s NOT SAFE. I always heard Samsung appliances were garbage. Now I got to find out for myself. I wish we never settled for this fridge. Also, the stainless steel is not worth the look.. fingerprints all over every single day that you have to use a special cleaner to keep it looking decent. I have toddlers so that’s basically impossible. I AM SO ANGRY ABOUT IT WASTING MY FOOD ATLEAST ONCE A WEEK. I lost SO MUCH BREASTMILK. I just fully weaned and now the breastmilk is GARBAGE. Thank you for making my life 1 million times more complicated.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience with the fridge, SamJ. Let us go ahead and get you some tips and tricks to maximize the potential of the fridge.
If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Please check these links for details.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
What to do if your refrigerator is not cooling | Samsung US
https://www.youtube.com/watch?v=ogwmuhLH4G4
Cooling Off mode (also known as Demo mode or Shop mode) will disable the cooling systems of the refrigerator and also disable ice making and the water dispenser. Please check this link for details.
Samsung refrigerator shows OF OF, O FF, or scrolling bars
https://www.samsung.com/us/support/troubleshooting/TSG01201784/
To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. Please check this link for details.
How to level your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00062321/
When your leftovers seem to go bad after one day, or ice cream is only good the first time you open the carton, it's a clear indication that the refrigerator and freezer temperature needs to be adjusted. Please check this link for details.
What temperature should I set my Samsung refrigerator to?
https://www.samsung.com/us/support/answer/ANS00080450/
Trying to judge whether the refrigerator is cooling enough can be difficult, but the two most common guidelines are that the display will blink or show an error code if it detects something is wrong or food will be spoiling before its expiration date. Please check this link for details.
Refrigerator, Freezer, or FlexZone is not cooling enough
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
We know that your fridge plays a critical role in your family's diet. And the larger your family, the more food you will need. Please check this link for details.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
For the fridge's exterior, use a stainless cleaner, polish, or soft cloth, and always wipe in the grain direction. Never use abrasive cleaning products, as this could scratch the fridge's finish.
Please watch these videos for some tips and guides.
How to clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to deep clean your Samsung refrigerator | Samsung US
https://www.youtube.com/watch?v=vWp2bnE3uhQ
There are several reasons why your refrigerator Samsung is not cooling. Some problems you can fix yourself, while others may require a technician to diagnose and repair. Please check this link for details.
8 reasons why your Samsung refrigerator is not cooling https://www.samsung.com/my/support/home-appliances/8-reasons-why-your-samsung-refrigerator-is-not-cooling/
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145561893) to help our team pull up your information when you message us.
Have a great day.
^Charles
Rated 5 out of 5 stars
Great Product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price. We had to have one immediately so we were limited on options as to what they had in stock. We picked this one. We are very pleased with it!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, far it’s been good working fridge. Like there no handle bars in it.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel Look
I would recommend this to a friend Rated 5 out of 5 stars
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has a lot of space, i haven't had any problems with it. I like how i can control it through my phone
I would recommend this to a friend
























