Customer Ratings & Reviews
- Model:
- NX60A6311SG
- SKU:
- 6447868
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 6.0 cu. ft. Freestanding Gas Range highly for its overall performance and ease of use. Many appreciate the WiFi connectivity, included griddle, and self-cleaning feature. However, some customers have reported issues with the knobs and timer functionality.
This summary was generated by AI based on customer reviews.
Overall it's good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it works well. I don't like the material of the grates. We are still trying to figure out the settings for the oven since it shuts off once the cook time is completed.
I would recommend this to a friend- Cons mentioned:Knobs
Samsung stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok. The knobs don't come off for cleaning, the oven light is not bright enough. The burner grills stand on top but the protecting rubbers fall off right away and scrub to clean them and the paint is falling. If you cook a lot and like to maintain clean don't get this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we understand your concerns and we value your feedback. We are continually improving the quality of our products and your feedback is important to that process. I am including a link to a helpful guide to support your concerns on cleaning the range (https://bit.ly/32iugA5). The knobs are removable, in the link I provided there are instructions on removing them. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143900728) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
In love with an appliance
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been a year, and I just love this appliance. Great purchase, just love it!
I would recommend this to a friendLove it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love my Samsung range its Amazing it took me sometimes to Figure it out. I got the hang of it......lol it bakes great! Wouldn't change anything about it.
I would recommend this to a friendPURCHASER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.KNOBS TO TURN ON REQUIRE TO BE PUSHED IN WHICH PREVENTS ACCIDENTAL RELEASE OF GAS AND LIGHT QUICKLY OVEN HEATS UP EVENELY AND DOES NOT BURN FOOD WHERE DO I FIND PASSWORD FOR WIFI
I would recommend this to a friend- Cons mentioned:Knobs
Stay away from Samsung
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Knobs break easily and each one is around $80 to replace.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DesmondL,
We can feel the frustration you have with this range. We are here to help you.
We can check this link if you wish to order the knobs:
https://samsungparts.com/products/nx60a6311sg-aa
Another option would be to reach out to our Samsung Parts Team to order the parts needed for your Samsung range at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
Thank you for choosing Samsung and have a great day!
^Rodel
- Pros mentioned:Ease of use
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works good, easy to clean . Love the light and big inside
I would recommend this to a friend - Pros mentioned:Ease of use
Love my new stove!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, easy to wash. All in all a great stove.
I would recommend this to a friend Excelente
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent experience I defer ELY recommend thank you so much and have a wonderful weekend
I would recommend this to a friendown
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good work good work good work good work good work good work good work good work good work good work good work good work good work good work good work good work
I would recommend this to a friendEasy setup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was super easy and love the look of it. Heats up anything you put on it quickly and over heats up quickly too.
I would recommend this to a friendGreat
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it over 2yrs and I have no complaints great buy
I would recommend this to a friendDon't but a samsung, 1 year old and already have!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a disappointment. Control board went bad right at 1 year. When i called samsung on day 369 to report the issue under warranty they told me i should've called 4 days earlier cause it's not under warranty after day 365. I told them the issue started earlier just took us time to notice the pattern the still never honored their warranty and told me over and over that i should've called 4 days earlier. What a scam. The previous Kenmore we had lasted 15 years with zero issues. Never buying a Samsung again
No, I would not recommend this to a friendBrand response from Samsung
Posted .NezarA, we understand your frustration with the control board and the warranty process. We want to speak to you directly to provide support and see what options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number (1151707005) to help our team pull up your information.
Have a great day.
^Camille
Gas range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this range so far. Easy to use, oven temperature seems accurate. Heats up quickly. Stove top is convenient and easy to control the heat.
I would recommend this to a friendExcelent stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the product and customer service both in the store, on the phone and on the web chat.
I would recommend this to a friend- Pros mentioned:Ease of use
Stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and the installation service was great.
I would recommend this to a friendBrand response from Samsung
Posted .Hello RulerXP! Thanks for your review of this Samsung range! ^Ty
- Pros mentioned:Griddle
Fits well in my kitchen..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice stove..burners work wonderfully. Easy to use.
I would recommend this to a friend Lisa D
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove and, wonderful customer service. Very helpful nice and took the time to accommodate my services
I would recommend this to a friendSamsung range/oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this unit so far, cooks pretty consistently, easy to clean griddle section could be a bit wider though, only good for small pancakes or a sandwich
I would recommend this to a friendStove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stove but would not buy black appliance again. Too hard to keep clean.
I would recommend this to a friend