Customer Ratings & Reviews
- Model:
- NE63A6711SG
- SKU:
- 6447872
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle highly for its air fry capabilities, overall performance, and ease of use. Many appreciate the convection feature, WiFi connectivity, and other features, as well as its heating speed and design. However, some customers have noted concerns about the glass top's susceptibility to scratches, the visibility of the controls, and discrepancies in color representation.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Air fry
Samsung Stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Stove has an excellent stove top griddle and oven air fryer.
I would recommend this to a friend Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it.. It has nice features, looks attractive.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there fasterthanturbo, congratulations on your Samsung Range. I am happy to hear that you have enjoyed the features on this unit. Thank you for taking the time to share with us. We would like to welcome you to our family and thank you for choosing Samsung. ^Brad
- Pros mentioned:Air fry
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic stove, fantastic service, fantastic financing!
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thanks for your review! ^Ty
- Pros mentioned:Overall performance
Electric Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality, value, and service installation
I would recommend this to a friend High Tech Cooking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This range is high tech and efficient! The range sings when it’s ready for use!
I would recommend this to a friend- Pros mentioned:Air fry
Samsung range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it a lot yet but love the stove top griddle.
I would recommend this to a friend Samsung stove with griddle
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had this stove for a couple weeks. But loving it so far.
I would recommend this to a friend- Pros mentioned:Overall performance
My new stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OUTSANDING products and service. I would buy there again
I would recommend this to a friend - Pros mentioned:Air fry
Range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best for the value work great like the air fryer and the pan
I would recommend this to a friend Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Samsung range, has a lot of features,
I would recommend this to a friend- Pros mentioned:Ease of use
Sansung Oven
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new oven!! Easy to use. Seems like good quality
I would recommend this to a friend Would not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the range and its features are nice. Within the first year, we had to make 3 service calls to Samsung. They send technicians who dont speak english, lol. They had to replace all the burners under the cooktop. With the left side burners, if you put it on the lowest temp, between Low and 2. Your food burns instead of a simmer. Now the right side is the complete opposite, things take way too long to cook. The oven cookes things way to fast, if a recipe calls for 20 minutes, we have to set a timer for 15 minutes. While not a bad thing, i dont understand why no one at Samsung or Best Buy cannot figure this out. We are now dealing with Best Buy and as a total tech member, etc. They want to charge $80 every visit. This is the 2nd Samsung appliance we have bought from Best Buy and it will be our last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We are here to assist you anytime. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with your range and address any other concerns you may have.
Have a great day.
-John
- Pros mentioned:Ease of use
Very good!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use! I love cooking on it and using the grill!
I would recommend this to a friend - Cons mentioned:Controls
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to purchase a replacement Samsung range to match other kitchen appliances. Control panel hard to see and read. Not user friendly and instructions for use are of no help
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung for your range needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Aloe
- Pros mentioned:Overall performance
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product if I would I would buy it again.
I would recommend this to a friend hxu
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the service was excellent,the staff was very friendly and helpful
I would recommend this to a friendWorst product I’ve ever owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware!!!!!! Would give zero stars if it was an option!!! Bought a Samsung stove about a year ago and the stainless steel is already showing rust!!! Garbage company that sells garbage products!!!! Oh and I called Samsung customer support and they refuse to fix the issue!!! I told them I would be writing a few reviews and they basically told me to go ahead!!! So here I am!!! Challenge accepted!!! Research and buy another brand!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand your frustration about the stainless steel showing rust. We're here to help.
For reference, we have provided the user manual link for your model. See pages 47-48 for more information about maintaining the range.
https://downloadcenter.samsung.com/content/UM/202405/20240508152905550/01._IB_FULL_NE5000A_NE63A6711_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147386521) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Ease of use
Good range.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For starters... it's a really good stove. Chief complaint is the griddle. It doesn't heat evenly. Size and ease of use are great. Cleaning the stove top is a bugger. Smart control is awesome. We'll it looks great, too.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, we thank you for your review and we are sorry to hear of the concerns you have expressed regarding your appliance. Here is a link to a troubleshooting guide for your concern on the griddle (https://bit.ly/32AKyEN). If this doesn't help the issue please reach out directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144024270) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Appreciation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely great service and will be recommending to my friends and family. Delivered on time in perfect condition with no hassle. Thank you Best Buy!
I would recommend this to a friend- Pros mentioned:Air fry
Loving my Samsung appliances
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best oven/range I have ever owned! Love being able to use the app to go ahead and preheat so it's ready to go when I walk in the door when were on a time crunch!! The griddle is also wonderful to have right there with me while I'm making breakfast. I can actually keep an eye on my pancakes while I'm making my eggs and bacon or whatever else at the same time!! Super convenient and the look is beautiful!! We bought a Samsung fridge last year and this year was the oven upgrade, hoping to do the same next year with a washer and dryer : )
I would recommend this to a friend