Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Stay away and go with a different brand
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to give it some time before reviewing. If you google everything that is wrong with the Samsung appliances, this fits the bill. Uneven heating in the oven, slow to heat up burners, and very slow to heat up in the oven. Our last stove was a Maytag and lasted almost 20 years. It was a smooth top and I miss it. When this one dies, I do not think I'll be missing it much.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel regarding your range experience. This is something we would like to help you with, Ryan.
To help rectify the oven's cooking and temperature efficiency, we recommend following the guide below. For more details, please select the bullet point that most closely relates to your range experience.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
Following the correct cookware and rack positions will elevate its performance. Please read pages 27 and 31. Also, page 25 will walk you through the burner's recommended settings for its optimum performance.
User manual:
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146980841, to help our team pull up your information.
Have a great day!
^Chrystel
Junk!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this stove from Best Buy in February 2024 and it is now dead! Best Buy said I have a year and a half warranty- Samsung says a year! I spent 861.00 and got a year’s use! Samsung was no help, only wanted to sit up a service call but couldn’t tell me what that charge would be. Very disappointed and mad for losing so much money! Do not buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dawn,
We understand your disappointment with the broken stove of your range. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149267948) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Goog
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good morning my friend is ready for pickup tomorrow
I would recommend this to a friendAmazing oven!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! They delivered it and set it up smoothly!
I would recommend this to a friendGreat buy!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove, dose a good job. Has a lot of great functions.
I would recommend this to a friendWorks but not worth the extra money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This looks nice and works as it should for a stove and oven, but not worth the extra money for the air fry option. It takes forever to heat up and does not work as well as the small appliance air fryers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CristineT,
We appreciate your honest review. We are glad that you like how the range looks and is working as intended for your household.
An air frying oven has more capacity, saving you time (over batches of frying) and allowing you to cook more food at once so that there's always enough for the whole family.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number 1145034354, it will help our team pull up your information.
Leo
Very happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with this unit. No complaints to be made
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Scott! Thanks for your review and being a Samsung customer! ^Ty
Samsung stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient, and very modern look. Looks great in my kitchen
I would recommend this to a friendsamsung range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we are enjoying this range so far, the oven is powerful
I would recommend this to a friendNot Great by any means!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This oven does cook food but the temps do not stay consistent and I often find myself having to turn it off and re input the temp to get it back to where it needs to be. My fifteen year old basic range was better than this at keeping a temperature until the day before the heating coil blew up - there is no way this thing will last. The control panel decides when it wants to recognize that you are pushing the button. I find I can have the oven pre heat for 400 and it says its ready and then after a while things aren't cooking as they should> I turn it off and turn it back on and the preheat starts in the 290s and takes a while to get back to 400.
No, I would not recommend this to a friendBrand response from Samsung
Posted .H there SaraN312, I realize that you have some concerns with your Samsung Range not keeping temperature in the oven and know that is concerning. I want to make sure that you get top performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
If you need any other assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144093621. We thank you for being a part of the Samsung family. ^Brad
Samsung stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value for the price. Like the easy clean interior.
I would recommend this to a friendStove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good purchase service was great. And they took old stove.
I would recommend this to a friendBottom drawer is the cause of average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is great my only complaint would be the bottom drawer. Its a fight to take it in and out. I know the oven is bigger so the drawer isnt big. Which is fine but why have a drawer at all?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Debbie, I see that you purchased a new Samsung Range and would like to say congratulations. I know that you have some concerns with the drawer on the bottom of your unit and would like to explain the purpose. Most stoves have a drawer underneath them. The drawer is actually used to keep cooked food warm when the times do not match up. You can place the food in the drawer while the oven is still in use. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Pros mentioned:Air fry
White Faded Area on Cooktop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I have finished finally remodeling our kitchen and it took over a year to do so. We felt like this range would be great because it had several nice features specifically the air fryer. We had also heard great things about Samsung. Well, 13 months after purchase a faded white spot has occurred in two places are largest burner. I am thoroughly disappointed in this blemish. Based on what I have read, this is a defect in the glass and cannot be removed. The only way is to replace burner top. What a joke. You pay $1000 for a new range and cannot get but a year before defects begin. We are meticulous about keep the oven and cooktop clean and within 13 months, a month after warranty expires, this occurs. I do not blame Best Buy but I do blame Samsung. I will never buy another appliance that has that name.
No, I would not recommend this to a friend Awful stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This oven is awful I’ve had it for a little over a year and the stove top all but one stopped working and for some reason it decided to turn the self clean on when I was out thank goodness I wasn’t out long!! I came home and smelt something burning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Patty D,
Thank you for bringing this to our attention. Let us extend our help by providing the details you need for your range.
Below is a link to help you with the burner that stopped working. Please note that there are hyperlinks you can click, which will give you additional information.
One burner on the cooktop does not work:
https://www.samsung.com/us/support/troubleshooting/TSG01001949/
For the self-clean feature that turned on, please refer to the link below. Turn to pages 42 and 43 (Maintaining your appliance - “How to delay the start of self-cleaning” and ”How to turn off the self-cleaning feature”) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1150804392) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Samsung Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with range. An improvment from our last Samsung
I would recommend this to a friendBest look
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range is perfect with nice look and smooth operation.
I would recommend this to a friendSamsung Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this stove and the delivery was super fast!!!
I would recommend this to a friendMy chef cook 8)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glass surface or the burners get easily scratch and become ugly, and somehow hard to clean up. Overall functionality is good.
I would recommend this to a friendBrand response from Samsung
Posted .We understand that you wanted to maintain the appearance of your range, Rasu. We'd love to help you.
Maintaining your electric or induction cooktop can be a simple task. In this guide, we will provide you with all the necessary information on how to keep your glass cooktop looking spotless and ensure its longevity for years to come. Please click the link and hyperlinks and watch the instructional video for tips.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146494287, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung 6.3 range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality product, works fast and looks really nice
I would recommend this to a friend