Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Do not purchase this stove
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This oven has stopped working 3 times now. I got it November 24th 2024 an i havent had it for a year yet. Samsung is refusing to fix it now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AshleyV,
We understand how you feel about your oven not working. We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150824223) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Poor quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've only had the stove for 4 months and the burners are starting to mess up. When it is turned on to the highest setting for the quick boil it takes a long time to boil, but when were trying to cook on a low setting it turns so hot that it burns our food.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that this experience is different from what you anticipated. Let's look into this, Nhung.
To rectify how the cooktop's temperature works, we recommend performing the troubleshooting steps using the link below.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
For reference, I've shared the user manual to learn more about the cooktop's recommended settings. Kindly turn to page 23.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148584369, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Overall performance
Best Buy or Best Lie?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is fantastic. Best Buy is the absolute worst. Terrible customer service, terrible employees. They lied to me, cheated from me and, in the end, stole from me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have listened to the reviews. This oven is terrible. When trying to set the temp on the oven, it’s not just a simple touch. You have to repeatedly hit the buttons, sometimes 5 or 6 times. And it’s all the time, and then if we have things on the stove top boiling with steam when the oven is on, it will mess with the oven gauge, it will flash n blink, messing up the degree the oven is on. I hate it. It’s terrible. If I could take it back I would but it’s been over a year. So disappointed in Samsung. And I’m angry I spent the money. The only reason I don’t get another new one is because I’m moving in about a year, but the poor souls who get this stove. Don’t buy!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cohan, we understand how you feel regarding the range. We are here to help.
Below is a link to help you diagnose if your control panel is blinking. Please click on the embedded word.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Please see page 30 under the "Minimum and maximum settings" and page 40 in the "Temp Adjust" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146693144) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Air fry
Great range
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent range all features work great. Love the air fry feature
I would recommend this to a friend - Pros mentioned:Air fry
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome range on of the best out there especially the air fryer
I would recommend this to a friend - Pros mentioned:Overall performance
Good Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I have not any problems. Does what it supposed to do.
I would recommend this to a friend - Pros mentioned:Air fry
Stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haas to wait for 2 months so disappointed but I love my stove
I would recommend this to a friend - Pros mentioned:Overall performance
Yes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we needed. Better than we thought! Works great
I would recommend this to a friend - Pros mentioned:Air fry
Best Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, we used it for thanksgiving and it amazing
I would recommend this to a friend - Pros mentioned:Ease of use
Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly love it, very easy to use and easy to clean:)
I would recommend this to a friend Make sure you get an extended warranty
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right front burner switch went out after 18 months costing me $110.00 and I installed the new one myself. Now the left front burner switch also seems to be failing. Does not seem to be a reliable product.
No, I would not recommend this to a friend- Pros mentioned:Air fry
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new range and i always buy with best buys.
I would recommend this to a friend Don't buy, stove top will explode after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this range. I bought it a year ago and it worked great until exactly 1 year and 1 month later the glass stove top just exploded. Nothing fell on it, it, just, exploded after cooking dinner.. The replacement glass top is almost as much as a new unit and the warranty is only 1 year! Its absolute garbage and I will never buy another samsung product again. Good Job!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Makk,
Your safety is our priority, and we understand how you felt about your experience. Let us help you with your range.
We would love to speak with you and determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147112996) to help our team pull up your information when you message us.
Thank you.
-Kimberly
- Pros mentioned:Air fry
Good product. Questionable service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Delivery service was horrible the first time as they arrived way too early and lied. Second time was better
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
- Cons mentioned:Glass top
Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this since September and the glass top has cracked. I was cooking and heard a pop. So disappointed I could cry. I had a cracked glass top that I replaced and not even six months later....
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're pleased to assist you, JanieS. Let's go ahead and provide you with tips on caring for your glass cooktop.
Taking care of your electric or induction cooktop doesn't have to be too hard. This guide will explain everything you need to do (or avoid doing) to keep the glass cooktop looking pristine, so it will last for years to come.
For additional reference, you may visit this link about "Clean and care for your Samsung electric cooktop":
https://www.samsung.com/us/support/answer/ANS00060833/
You may watch our youtube video about "How to clean and maintain the glass cooktop on your Samsung stove":
https://www.youtube.com/watch?v=b_dExUhgeus
Using the right cookware to meet your needs means you get to be a boss in the kitchen. Please check this link for details.
Samsung cooktop cookware breakdown:
https://www.samsung.com/us/support/answer/ANS00045483/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145480895) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Real Butter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Cannot go wrong with Samsung! Reason for 4 ☆☆☆☆ on cleanup is after first use my big burner aquired a scuffed look on it and have not researched how to remove it. Kinda did'nt expect that... and no I do not believe I dragged a pan accrissed it. Real butter was however involved. :)
I would recommend this to a friendCustomer service is horrible!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible customer service! I received my item dented heavily and have been in contact several times about receiving a type of compensation since I initially reported it and nothing has been done! I’ve tried sending photos of the item and nobody cares. The only reason I don’t want a full return is due to the installation problems initially. The stove is great and works amazing but the customer service through Best Buy even as a plus member is absolutely unprofessional and under satisfying!
I would recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store and check an update about your compensation request.
Have a great day.
-Ernest-
Stove
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung stove stinks bought it an haven’t been able to use my oven but a handful of times evertime used it would ruin my food sumsung refused to repair it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Your cooking convenience is what matters. Let's help you with this.
We highly recommend following the troubleshooting steps from the below link to eradicate the unpleasant smell present on the range.
Odor or smoke from Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148596725, to help our team pull up your information.
Have a great day!
^Chrystel
Suckss don't buy samsung besides phones maybe...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks one year and one month after purchase having problems at the worst time possible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cristina, we understand the importance of a reliable range at home as we use it to cook our food. We want to speak to you directly and get more information about your range for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150425369) to help our team pull up your information.
Have a great day.
^Camille