Customer Ratings & Reviews
- Model:
- NE63A6511SS
- SKU:
- 6447922
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Don't buy it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control panel went out after self clean only 8 months after purchase. Warranty wont help me because I cannot verify serial number. Serial number was in one place on a tag that just fell off during cleaning. There are plenty of other stickers with numbers and info that has not wore off. Why did they put the serial number on the least durable tag?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, Lisa. Let us guide you on how to locate the serial/model numbers and fix the control panel.
Depending on your needs, the display on your oven will show only the necessary functions. A power cycle can reset the display and get it working again if the display seems to be malfunctioning, such as incomplete digits. Please see the link for more details.
Samsung range or wall oven panel is blank, blinking or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/
-The first possible location of the label is behind the drawer, on the right side.
-The second possible location is under the controls. Open the door and look up under the overhang to see, the label on the ceiling of the door frame on the left side.
-The third possible location is behind the drawer on the left side.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145024162) to help our team pull up your information.
Have a great day.
^Charles
Not Recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The burners are backwards. Takes a long time for pots to boil. Not recommended.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to love cooking, JaneP. Let's go ahead and check some possible solutions.
Upon checking, each of your range burners has its wattage. Please refer to the following.
Burner - Left Front
6 inch /9 inches, 3300 W Rapid Boil™
Burner - Left Rear1
6-inch, 1200 W
Burner - Right Front
9 inch /12 inches, 3000 W
Please check this link for details.
https://www.samsung.com/us/home-appliances/ranges/electric/6-3-cu-ft-smart-freestanding-electric-range-with-no-preheat-air-fry-convection-in-stainless-steel-ne63a6511ss-aa/#specs
The way your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. Please check this link for details.
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Using the right cookware to meet your needs means you get to be a boss in the kitchen. Never again deal with food taking too long to cook, or getting inconsistent results. Please check this link for details.
Samsung cooktop cookware breakdown
https://www.samsung.com/us/support/answer/ANS00045483/
When one of the burners on your cooktop is not working, but the others are, then you probably need service. Please check this link for details.
One burner on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/
Electric cooktops can be quite fun to cook with, but they're a few things you need to know before you whip up that first batch of your world-famous chili. Please check this link for details.
How to use your Samsung electric range or cooktop
https://www.samsung.com/us/support/answer/ANS00060805/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145474613) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Best stove i ever bought!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stove. With young kids its nice to know when someone is using it through the app notifications.
No, I would not recommend this to a friendGREAT STOVE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great stove, with plenty of space in the oven to cook almost everything you want. I love it!!
I would recommend this to a friendWiFi control has minimal functionality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This range looks nice, however i am disappointed with its function. The description says that you can preheat from "wherever you are" using WiFi, but that is not the case. It also seems to take a long time for the oven to reach the set temperature.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We see your point of having a working app to control your Samsung range, Betsy.
The below link is the user manual for your model. Turn the pages 38-39 and pages 40-41 for reference: https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Here is a link to "Samsung oven temperature issues": https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
I also shared this link about "Samsung electric and induction cooktop temperature issues": https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Connect and use your Samsung range with SmartThings: https://www.samsung.com/us/support/answer/ANS00049148/
Calibrate your oven's temperature: https://www.samsung.com/us/support/answer/ANS00049012/
For reference, you may also refer to this link:
How to use your Samsung electric range or cooktop: https://www.samsung.com/us/support/answer/ANS00060805/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145263452), which will help our team pull up your information.
Have a great day.
Melardo
Stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the appliance but there’s some technical issues I’ve call the geek squad but they don’t respond
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jose! We are sorry to hear that the range is not meeting your expectations. We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us and your concerns will be shared with our product team. If you have questions or further concerns, contact us directly. (1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513)
using ticket number: 1143912476
Thank you for choosing Samsung. ^Nic
Samjunk
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it repaired 3 times in less than a year. And now it doesn’t work and Samsung won’t fix it at all now. So I have to buy another range when this one is just 1 yr old. Junk! Run!
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited for this new range. I’ve tried to love it for months thinking it might get better, but I just can’t get past the touch panel. The buttons will not work half the time, it takes me 3-4 attempts to get the oven preheating, air frying, anything. Not worth the frustration, and Samsung Support is zero help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AmberH,
Thank you for bringing this to our attention and sharing your feedback about your Samsung range. I understand you're having an issue with your Samsung electric range as the buttons on the touch panel is not working. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01110126/ to guide you if the buttons on your electric range does not respond.
I also recommend you check this link https://www.samsung.com/us/support/answer/ANS00060833/ to get some tips on how to clean and care for your Samsung electric cooktop.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144638786.
-Noraina
Need to purchase accessories
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did NOT receive any of the accessories for the Air Fry, the manual for the Air Fry and any other accessories for the stove. The BestBuy reps who delivered the Samsung Range only provided a general guide. Where can I purchase the Air Fry Tray and other accessories that are missing?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We're sorry to hear that your Samsung experience has been less than ideal. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for choosing Samsung. ^Ty
Good stove but
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The kitchen works well, however, as careful as I was to clean it, it scratched easily.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Millie,
Thank you for sharing your experience with our range. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if it scratched easily. Although they are different from traditional gas cooktops, taking care of your electric or induction cooktop doesn't have to be too hard.
This guide will explain everything you need to do (or avoid doing) to keep the cooktop looking pristine, so it will last for years to come.
https://www.samsung.com/us/support/answer/ANS00060833/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144314835
^Mila
Literally Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I’ve made in a long time! Works awesome and a super good deal!
I would recommend this to a friendPoor delivery windows even worse guest service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I might have liked it, had best buy been able to overcome its limited delivery options and poor outsourced independant trucking company. I will never buy anything from this company ever again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
A Winner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Burners work great, oven heats uniformly, and controls are convenient.
I would recommend this to a friendNo way
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Believe the reviews. This range is ruined after 1-2 light uses. It scratches easily and the top film peels with cleaning. The 9 year old range we replaced had zero scratches or other blemishes (different brand). Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Joys,
Thank you for reaching out and sharing your feedback about your Samsung Electric Range. We are saddened to hear that your electric range has scratches and the top film peels when cleaning. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001943/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00060833/ for tips on how to clean and care for your Samsung electric cooktop.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA for the warranty information of your product.
You may visit this link https://www.samsung.com/us/support/service/ for our Support Center to request service.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144535619.
-Noraina
Faulty Stove
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased stove in November & All 4 burners are not working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kay37,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers.
I have shared a Samsung link below that will resolve your concerns with the cooktop burners.
https://www.samsung.com/us/support/troubleshooting/TSG01001974/
https://www.samsung.com/us/support/troubleshooting/TSG01001949/
I have also shared the user manual link below. Please access the link and turn to page 53 for additional troubleshooting if needed.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144577497
Leo
Glass Top is HORRIBLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DONT WASTE YOUR MONEY. Used one time to cook rice. with brand new pans still left deep scratches on glass top. overall you can tell its very cheaply made.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Making sure that your cooktop is in tip-top shape is essential in every household, Chefchris602. Let's get the information you need to ensure your range is in its pristine condition.
The link below will help you clean the range and cooktop to get them sparkly clean after every cleaning session. Learn more by checking the hyperlinks and watching the video.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146904048) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Wifi integration is awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lovely oven !!! Admire wifi integration and app features
I would recommend this to a friendTake your card and shove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product my issue with Best Buy is your credit card, why would you send a letter saying my credit is no good after I pay this card off, I’ve made your payments I guess all I can say is your card services is a joke!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Recommended for sure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Cleans up well with glass top cleaner. :)
I would recommend this to a friendLove it!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fast boil and we love the air fryer!!!!
I would recommend this to a friend