Customer Ratings & Reviews
- Model:
- LTCS20020B
- SKU:
- 6452817
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers love the 20.2 Cu. Ft. Top-Freezer Refrigerator for its overall performance, keeping everything very cold, and its perfect capacity. Many appreciate its sleek design and quiet operation. Some customers have noted the absence of an ice maker and express a desire for better fingerprint resistance, as well as additional features like butter or deli drawers.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
AVOID LIKE THE PLAGUE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TRASH. Slightly less than a year over the purchase, and the freezer is already freezing over, and the fridge not cooling. Geek Squad Protection takes 10 days to come out, and can guarantee it'll take longer to get parts.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, LuanO. Thank you for sharing your experience with your LG 20.2 Cu. Ft. Top-Freezer Refrigerator (Stainless steel). We understand your inquiry regarding the issues you are experiencing with the freezer freezing over and the refrigerator not cooling. We also understand that the unit didn't meet your expectations and your concern about the time frame for service.
Your feedback is important, and we'd like to assist you further. A simple step that can sometimes help with cooling issues is to ensure the refrigerator's vents inside the unit, especially the one connecting the freezer to the refrigerator section, are not blocked by food packaging.
https://www.bestbuy.com/product/lg-20-2-cu-ft-top-freezer-refrigerator-stainless-steel/J7G56FP6GX
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you with the cooling issue. We appreciate your patience. —Renzo
LG 20.2
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not gave it a 5 star because there is always room for improvement.
I would recommend this to a friendTwo broken refrigerators
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very dismayed to receive a broken refrigerator. I knew something was up when it emitted no cold air at all after being plugged in for a few hours, to the point where I had to throw half my food away. The extreme situation made it difficult for me to believe the explanations of LG technicians who claimed that the refrigerator had to stabilize first. Thankfully, Best Buy sent a technician who diagnosed the problem immediately as a result of a broken compressor. What’s really funny is how the replacement LG refrigerator I got had the same problem of no cold air because of a broken compressor. The same technician returned and said that, in his experience, he had never witnessed the same problem happen to the same person twice in a row. I am grateful that the third refrigerator, a Whirlpool model, worked right after it was plugged in. I want to praise Chicago customer agent Yvette Bowling for her professionalism. She went out of her way to quickly find new models and arrange for delivery. She and the technician quickly remedied the conundrum. I am happy that Best Buy was able to solve everything, but I will not go with LG refrigerators ever again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, NancyC. Thank you for sharing your experience with us. We understand your inquiry regarding the issues you encountered with the LTCS20020W refrigerators. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-20-2-cu-ft-top-freezer-refrigerator-white/6419820.p?skuId=6419820
We appreciate your patience. —Renzo
LG Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a basic fridge. No bells or whistles. Gets the job done. Ice crystals do form on items in the freezer. Not sure why.
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.,...,,,...........................,,,,,,,,,,,...............................,,,,,.,lllllllllllllllllllllooooooopppppppppp
I would recommend this to a friendBest buy Owings Mills
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product from LG best experience with staff knowledgeable quick to process my purchase picked it in store..keep the good work @ Owings Mills Bestbuy
I would recommend this to a friendGood fir for our work kitchen at a good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LG brand is synonymous with quality and this refrigerator is replacing the LG refrigerator we used for 15 years! Notable: Very good storage areas.
I would recommend this to a friendLg refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought for my Garage and we are loving it. It’s spacious and black color looks really nice with gray painted garage
I would recommend this to a friendDelivery is not good, the fridge we like!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge was okay, but the delivery was troublesome. The first time around, the delivery person said the fridge was hit on the back (??) therefore he would not suggest us to take the delivery. If it is banged up, why would you take it out from the warehouse for delivery on that day anyways? Then the next time, the fridge came in, but he did not switch the door, even though we paid for it. On the third time, it was all done, but I would give 1 star overall for the delivery experience.
I would recommend this to a friend- Pros mentioned:Noise level
It's a refrigerator. Nothing special.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a refrigerator. It is quiet enough. Nothing special about this refrigerator. I'm downrating because it is missing a bottom third door bin. I mean I would have found a use for even a smaller bin but LG decided to get rid of it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Flawless, can't wait for that crew to assist again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ralph, thank you for your in store assist. Delivery crew, thank you. The best.
I would recommend this to a friend2 years and 2 months before a problem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased April 2023. Two years and 2 months after purchase, the drip line in refrigerator (not the freezer -that is not hooked up) is leaking on to the top shelf, not running into the drip line that goes to the pan. The warranty is 2 years. If I win the $400 gift card for this review, I guess I'll apply it to a different brand refrigerator.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sharon. We appreciate you sharing your experience with your LG Refrigerator (LTCS20020S) model. We're here to help ensure you have a positive experience with LG products and are committed to providing reliable, high-quality products and services.
For a drip line leaking onto the top shelf, a common reason is a clogged or frozen defrost drain. To address this, you can try unplugging the refrigerator and allowing any ice in the drain line to melt. Once melted, you can carefully clear any debris from the drain opening, often located at the back of the refrigerator compartment. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-troubleshoot-a-leak-inside-the-fridge--1337885189181.
We'd like to investigate this further and help you find a solution for your refrigerator's performance. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. ^Juvy
Be sure of the measures for your space
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had measures and still it could not go through the main door. Had to get out the main door for it to go through, but still good and complete fridge.
I would recommend this to a friendSimply satisfied
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with best buy, their products, their customer service and support. I am very satisfied with my refrigerator and the install crew.
I would recommend this to a friendEasy Peezy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My salesman was friendly and knowledgeable. He helped me make the decision and set up delivery.
I would recommend this to a friendHappy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy! It’s a spare refrigerator for the garage. Just remember you will bend to get a good view in what is in it. No light in freezer
I would recommend this to a friendChef T
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the price was very good and the service was good from purchase to delivery
I would recommend this to a friendGreat Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LG Refrigerator is just what we wanted. The insides are well lit and the shelves and bens are well made. We are very pleased with our purchase.
I would recommend this to a friendLove it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator for the money , I like the fact of milk in door
I would recommend this to a friendBB services excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns out we didn’t need it. We returned it, but the Best Buy service was excellent.
I would recommend this to a friend