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Customer reviews

Rating 4.7 out of 5 stars with 7542 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 7,542 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using it for a year and I've had no problems with it. Love that you can add or take away weight to your liking.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Logitech - G502 HERO SE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very good and durable mouse for gaming i ever used until this times. Black friday 2019 on sales $29.99 :) Black friday 2020 on sales $34.99 :(

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing Mice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful and Amazing Mice, make a excellent combination with my keyboard G910… excellent price and great quality

    I would recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    My son’s favorite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks cool ,It’s superb product and it’s really easy to use , comfortable and good for game lovers, and has a app to control lighting

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatly enjoyed This is the best in price range I like this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very good mouse

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super precise, love all the extra keys for custom setups

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and long lasting have been using this for a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A special edition of one of the best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you already have a 502 with the never model sensor, then maybe this isn’t a must. That being said, the new look is sharp, and if you love this mouse as much as I do it may be worth the price tag. Best gaming mouse I’ve ever encountered (though Corsair’s Nightsword is a fair second). I’ve read some other reviews that say it integrates with the new Logitech software better, now. I never had an issue before with my 1st gen 502 and this one does just fine as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mouse

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Mouse , 11 buttons to configure, comfortable to use. Nice response time and smooth scrolling

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good prizes great buy, cheap and good service.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Newer mouse is not the same product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my first G502 Hero so much I bought a second one. My first one lasted a long time under heavy use, but it began to have problems holding down the right click and double clicking the left click. I bought this second one expecting the same quality that I knew from the first and right out of the box I am disappointed. The mouse is undeniably cheaper, weaker buttons, flimsier scroll wheel, no sleeve on the cable, and cheaper plastic all around. I would not have minded any of these things if it was branded as a different model, but expecting the same product that I had previously bought I feel cheated.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We apologize for the quality differences you've noticed between your original G502 Hero and the newer model. To get that issue resolved, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
      - Name:
      - Email Address:
      - Country:
      - Product Name:
      - Brief description of issue:

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    woo!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this mouse, it's been holding up very well over the past year. Good buy!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The push to talk button stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The push to talk button stopped working with less than a year use. I had spent the 9.88 for 2 year protection plan and it was replaced no questions.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    My first gaming mouse.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im glad I bought this mouse as it wasn’t too expensive. The response time very nice, has many configurations, like the mouse speed, rgb coloring is very nice as well as customizable. It has around 10 buttons so a lot of options. My favorite button is the one right on top of the scroll wheel, as you can click on it to either have a fast scroll with no resistance or a scroll that has a lot of resistance (for better control).

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for sharing your experience! We’re thrilled to hear the G502 HERO Wired Optical Gaming Mouse has been a great first gaming mouse for you, with responsive performance, customizable options, and features like the scroll wheel button that you enjoy most. Your feedback means a lot! Logitech

  • Rated 5 out of 5 stars

    Good gaming mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first gaming mouse. I like it because I could adjust the sensitivity of the mouse for some games and the weight of the mouse using the "weight bars".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mouse

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use this mouse for daily streaming and mostly gaming. Doesn't have crazy amounts of buttons but easy to control. Got this for a great deal during black Friday but I would definitely pay full for price for it.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Game on!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mice are kind of like fancy gloves, you really need to try them on to see if they fit you right. The Logitech G502 Hero is one of those that you really need to put your hands on and give it a bit of your play style. I really like the space age look of this mouse and love the grip as the thumb rests on the mouse instead of the mousepad. But, I found myself bumping buttons when I didn’t intend to and it might just be because of my lanky fingers. There are 11 programmable buttons, but with the click of one of the buttons you can change between profiles allowing you to program each of those buttons with other functions, or use g-shift to only change when that combo is pushed. However, keep in mind the left and right mouse click and the scroll wheel clicks count in that. The highly adjustable DPI and the ability to shift that on the fly really gives a nice edge in gaming and image editing. I also enjoy the ability to add weights to help give you exactly the feel that you are looking for. Maybe you like it light, maybe heavy, but you can adjust it 3.6g at a time to find that balance. Another feature I never realized I wanted is the ability to unlock the scroll wheel for smooth spin. Like spinning the wheel on Wheel of Fortune at your fingertips, giving yourself an infinite scroll. The cord is also extra long and threaded giving a sturdy no kink feel to it. The Logitech Gaming Software, once downloaded from their site, allows you to program each of the buttons, adjust the DPI, change the lighting and other options. However, the software is part of the reason why I’m dropping one star (which I wish could be half). It’s overly complicated when you just need it for a simple settings. The software is meant for pretty much all Logitech gaming hardware, which is good if you have other devices. It even links you to other gaming apps for specific games. Then when you click on the help link, it takes you to a 130 page document that puts a lot of that hardware in the same place if that is any indication of too much in one place. It’s not that I hate the software, just that I felt like I spent way too long trying to get what I wanted and all this other stuff was just in the way. If you are looking for a highly programmable, comfortable, and customizable mouse, the Logitech G502 Hero is certainly worth giving it a go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional user with some casual gaming

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable, great value for the price. Useful for gaming and productivity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid. Wired and Wireless Options.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid mouse. I own both this wired one and the wireless one.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great product

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse is great. I've been using it for a few weeks for both work and gaming, and I love it! The ability to adjust the weight in the base is a huge plus for me. I was able to add just enough weight so the mouse is more stable when I'm doing detailed work; I don't feel like the pointer is about to take off on its own when I least expect it. I also like the ability to not only set up up to 3 different DPI sensitivity profiles, and to add additional DPI levels within each profile, but also switch between all of them effortlessly. The weighted scroll wheel is also a nice touch; if I need to scroll to the bottom of a long document, I can simply unlock the wheel so that it spins freely, and then give it a spin. The tracking on this mouse is another huge plus... it's absolutely incredible, regardless of any surface I've place it on. The Logitech Gaming Software allows you to control all aspects of the mouse, including lighting color and intensity, DPI sensitivity, and of course the ability to assign any of the numerous keys to a keystroke, default function, or a macro. I've set up several macros to help with repetitive work activities, and so far they've worked flawlessly. All of the abilities and features mentioned above carry directly into the world of gaming. I'm not a huge gamer, but I do play some FPS and strategy games with friends from time to time. The control and flexibility this mouse gives is very nice; snapshots seem a bit easier. The only problem I had with this mouse was the Arx Control service. I wound up having to disable it because it was causing some system instability with my Win7 machine. I don't play games on mobile devices, so this wasn't a huge problem for me. Overall, I think this mouse is a home-run for Logitech. I would definitely recommend it.

    I would recommend this to a friend