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Customer reviews

Rating 4.7 out of 5 stars with 7542 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers have good things to say about the G502 HERO SE Wired Optical Gaming Mouse, particularly its comfortable weight, button placement, and controllable RGB lighting. Many appreciate the adjustable DPI, responsiveness, and the feel of the mouse in their hand, along with the customization options and software. Some customers feel the size is small, while others prefer it over wireless mice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 7,541 reviews
  • Rated 4 out of 5 stars

    Good game mouse

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great little mouse for some games, and even some applications, if you get your buttons set right. It didn't perform as well as I had hoped for the game i bought it for, but I honestly need a joystick for it. Overall, though, this mouse fits nice in the hands and has many functions that put it in the rank of the best mouses that ive ever bought. Oh, i love the lightning functions as well!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It's great to hear your detailed feedback on the Logitech G502 HERO! It sounds like you've discovered its versatility for various games and applications when the buttons are customized effectively.

      While it didn't quite hit the mark for the specific game you bought it for (which you rightly noted might need a joystick instead), it's fantastic that you still find it fits nicely in your hands and its numerous functions rank it among the best mice you've ever purchased. And we're thrilled you love the lighting functions too! Logitech

  • Pros mentioned:
    Price
    Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Excellent mouse with helpful software

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent mouse with helpful software and weights to modify the responsiveness and feel of the mouse. Also, the Logitech software is not heavy and obtrusive like some of the competitors. I've used much more expensive gaming mice and this one is lacking nothing and excels over the more expensive mice in many categories. Great find.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Logitech g502 hero

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming mouse for the price. I do like all the features it comes with like the weights you can add in, the extra buttons to bind with.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! We’re grateful for your thoughtful feedback. It’s encouraging to know our product is meeting your expectations. Thanks for being part of our journey. Logitech

  • Pros mentioned:
    Rgb lighting, Weight

    Rated 5 out of 5 stars

    Solid mouse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid mouse. Weighting and buttons are good and the RGB feature is pretty cool.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great mouse and amazing for adjustments while gami

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a wired mouse which is a downside however after using other top brand mouses I've come to the conclusion this mouse is about #1. You can adjust the weight and dpi to a precise level and the mouse fits good in your hands (I have small hands). Overall 8.2/10 Would definitely get the wireless in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    502 mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mouse has been so great for me over the years. I bought another one for my son as well

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's fantastic to hear about your positive experience with the G502 HERO Gaming Mouse over the years! We're delighted you love it so much that you chose to share the precision and performance with your son. Thank you for your continued loyalty! Logitech

  • Rated 5 out of 5 stars

    Solid mouse.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not wireless so not your thing avoid it. Solid mouse and easy to use. DPI can change with button setting on mouse, makes fps games easier.. slow for sniping and one click have it flickable for fast paced. Overall worth purchase.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for the fantastic review! We're so glad to hear you're enjoying the G502 HERO's solid performance and that the customizable DPI settings are making your FPS games easier. We appreciate you sharing your experience and the helpful note for other gamers! Logitech

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best Mouse Ever!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had two version of this mouse and now got my third which is the lightspeed wireless version. This mouse is amazing in every aspect. Many customizable buttons, great shape, tasteful RGB, and best of all, customizable weight. Not the lightest mouse out there but for those that actually prefer a mouse that weights more than a tissue, this is the one!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very good mouse. I would recommend it to everyone.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      We’re so happy to hear your experience has been positive. Your feedback helps us stay focused on what matters most—our users. Thanks for supporting Logitech! Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Well weighted gaming mouse.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it for my vault hunting exploits in Borderlands 4.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thank you for your feedback on the Logitech G502 HERO! We’re thrilled it enhances your gaming experience with great balance and smooth performance. Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for both gamingnand regular use and its great. The weights are a nice plus.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Your feedback means a lot to us. We’re glad the product is serving you well and helping you get things done. Thanks for choosing Logitech! Logitech

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    It’s a miuse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works… Best Buy no longer gives points if you don’t use their credit card. I’ll be buying from other places from now on due to this final straw with this company and things that have happened.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey! We hope our product is meeting your expectations. Your feedback is essential to our growth. Thanks for being part of the Logitech family. Logitech

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good Mouse!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used this mouse both for gaming and working from home. I have yet to be disappointed with it. It got dusty from me leaving not the ground for a day while I was out and that caused some issues but after cleaning it it was good as new. Very comfortable and the friticiin-ess scroll , while I don't use it much, it quiet impressive. I did get it on sale and for the price I got I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great gamer/designer with flexibility and accuracy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nimble and comfortable for gaming, design; whatever. I was a little annoyed at the lack of a bit more distance between the top and bottom buttons on the thumb side as I kept triggering top ones when gaming, but if that's an issue, just un-assign those buttons unless you have slimmer thumbs. lol

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Thanks for the detailed feedback on your G502 HERO! We're so glad to hear you're finding it nimble, comfortable, and appreciate the design for gaming. We also appreciate you pointing out the spacing of the thumb buttons and your suggestion for remapping them for those with broader thumbs. This is valuable input that we'll take into consideration. Happy gaming! Logitech

  • Pros mentioned:
    Rgb lighting

    Rated 5 out of 5 stars

    Does everything and then some

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great DPI, it feels really nice in your hand, and the lights are super customizable. I'm still not used to having so many buttons, but they don't get in the way. On top of that, I got it cheaper from Best Buy than I would have on the official site, so that's always a plus. My only criticism is that I don't like its aesthetics. But I'm not looking at it when I'm using it, so it's a non-issue.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Smooth and responsive gaming mouse.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first gaming mouse. It has weights you can add and remove depending on your specifications. It lights up, and is very smooth and responsive. I love it so far! I like the button that is near the scroll wheel that enables and smooth non restricted soundless scroll. You can do that or have it make the usually scroll noise that comes from a mouse.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Software

    Rated 2 out of 5 stars

    good if it worked

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the second day of owning it the m6 button stopped working (button where your thumb is) which is fine everything hiccups every now and then so I did all of the basic fixes such as replugging it in, turn computer off and on, reinstall drivers and software, etc etc. None of it worked. So I looked to see what other people did and none of their fixes worked. So I looked at Logitech's support forum and nothing worked. So I looked through FAQ spec page of all of their products for something (which was terrible) and nothing there worked in fact all of what the support did was make my computer go from seeing the mouse to 'Hid complainant mouse' and the app Logitech wants you to download with it was absolutely terrible, it couldn't even recogize the mouse before tech support make it look like a generic one and it was so user unfriendly I couldn't even really do anything on it anyways. If it worked it would be a decent buy, the software/troubleshooting is the only thing I can gripe about, the quality is decent, it has a smooth scrolling option that is nice when you're going down long pages or lists, fits my hand decently, has weights and easy way to adjust DPI, but it doesn't work properly, and given that I found others having my issue from years ago also saying how buggy and bad the app is and it's still here, from Logitech no less is really not encouraging a repeat customer and I'd go out on a limb if you're going out of your way to get extra buttons/software, you want to use those things and not just buy a 9 dollar actually generic mouse.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth as butter and built like a tank

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mainly use I for fps games, but I tend to do a lot of research for hobbies (photography, 3d printing), and the unlockable scroll wheel is amazing!!

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      It’s fantastic to hear you’re enjoying the G502 HERO Wired Optical Gaming Mouse . We truly appreciate you taking the time to share your experience! Logitech

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace my old Microsoft Mouse that broke and Microsoft no longer makes them. This mouse is pretty good, I still wish Microsoft was making their mice but overall this is pretty good. Just not as good as the one that broke.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's understandable to miss a favorite! We're glad your Logitech G502 HERO Wired Optical Gaming Mouse is proving to be "pretty good" as a replacement. It's a solid performer, and we hope it serves you well! Logitech

  • Rated 5 out of 5 stars

    Scrolling has never been easier!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought this because my friend has it and I like the way it felt in my hand but having it and discovering the unlocking of the scroll wheel has made me love it 10x more.

    I would recommend this to a friend
    • Brand response from Logitech
      Posted .

      Your kind words mean a lot! We’re happy to know our product is meeting your expectations and making your day easier. Thanks for choosing Logitech and being part of our journey. Logitech