Customer Ratings & Reviews
- Model:
- NE63A6751SS/AA
- SKU:
- 6468307
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 6.3 cu. ft. Smart Freestanding Electric Range's Air Fry feature and overall ease of use. Many appreciate its overall performance, heating speed, and various features, as well as its practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches, difficulty in cleaning, and the control panel not being backlit.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Air fry
review of stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the salesman was helpful and informative. Stove delivered undamaged and on time. Stove works as described.
I would recommend this to a friend - Pros mentioned:Air fry
Great buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the griddle part. It’s the best part. Not a big fan of the double oven
I would recommend this to a friend - Pros mentioned:Air fry
Very happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues so far. Great company and great product. Recommend
I would recommend this to a friend - Pros mentioned:Air fry
Great stove!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the upper/lower or entire stove option. The griddle is an amazing addition, too!
I would recommend this to a friend Great oven, annoying overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were very excited to purchase this model last year for it's split oven as we use our over frequently for a single cookie sheet of frozen appetizers. Indeed, after a year, this is the feature we love the most. Cook time in the top 1/2 of the oven is typically 20% less than our previous full size non-convection oven. A tray of Totinos takes ~8 minutes instead of 12, for example. Unfortunately, the rest of the stove is less than impressive. First, the labels on the control panel for the knobs lacks contrast with the stainless steel making it almost impossible to read which know controls which burner and the hi/lo labeling. Second, the glass cook top scratches SO easily. Any movement of a pan on the top can leave scratches. Third, the glass cook top is impossible to keep clean. The only way to get it to look clean is to use glass cleaner and a lint free rag. Fourth, the cooking timer for the oven doesn't wait for the oven to reach the desired temperature, but instead starts counting down immediately. Not a big deal for cooking an hour or so, but if you're only cooking 10 minutes and it takes 2 minutes to preheat, your going to have undercooked food. Lastly, my biggest disappointment is that at just 14 months since we've had the stove, the back left burner shorted out, threw the breaker and now no longer works.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KennethP,
We can feel the disappointment with this range. We are here to help you in any way we can.
Please see pages 21-23 of the user manual for the labels on the control panel and knobs.
Please see page 54 of the user manual for the tips and steps on how to clean the cooktop.
https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf
For the oven, preheating is important to get good results.
We also recommend checking the resources below if one of the burners is not working. Please click on the embedded words for more details.
One burner on the cooktop does not work:
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#an-induction-element-on-the-cooktop-does-not-work
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1149375159), and it will help our team pull up your information.
^Rodel
- Pros mentioned:Air fry
Best oven I've owned!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im in love with this oven. The air fryer option is amazing and so is the split ove option. If you cook at home a lot then this is big win!!
I would recommend this to a friend - Pros mentioned:Air fry
Good Oven
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really like this Samsung oven, especially the ability to use only half most of the time. Also the Air fryer is pretty cool!
I would recommend this to a friend Gene T
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been great so far better than expected. It has features I didn’t realize it had. I would recommend and purchase this product again if need be
I would recommend this to a friendGood Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this range is working great, I love the smaller oven since it is just me and my husband most of the time and if needed I can use the whole oven or both at different temperatures
I would recommend this to a friend- Pros mentioned:Air fry
Stove
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m in love with this stove and air fryer the best
I would recommend this to a friend - Pros mentioned:Air fry
Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the double oven! Works great for cooking at different temps. The air fryer is fantastic. The stovetop is easy to clean. Only drawback is the tiny storage drawer.
I would recommend this to a friend - Pros mentioned:Air fry
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best appliance I’ve purchased! From air fryer to stop griddle to double doors. It proofs bread and is super easy to use!
I would recommend this to a friend - Pros mentioned:Air fry
Duo Oven - Two Temperatures at Same Time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price this is The Best Value oven This oven also has an air fryer and a stove top griddle. It can do it all I am very happy with oven and cooking two items at one timec
I would recommend this to a friend - Pros mentioned:Air fry
Great Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range is great! It has a gridle for and a dual use oven (use top or bottom or both units simultaneously. It can also be operated via smart things app.
I would recommend this to a friend - Pros mentioned:Air fry
Best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good good most have good so gg so pefect mmmmm so good
I would recommend this to a friend - Pros mentioned:Air fry
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We live the double oven design, takes a little getting used to making the griddle work but works great.
I would recommend this to a friend My stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My stove has proven that it holds it’s value after two years of use
I would recommend this to a friend- Pros mentioned:Air fry
Great and convenient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove and easy to use. I enjoy using the airfryer to quickly heat up my food.
I would recommend this to a friend - Pros mentioned:Ease of use
New range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excited about new range, easy to use and excellent price.
I would recommend this to a friend - Pros mentioned:Air fry
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned for over a month now no scratches at all love the dual temperature oven and air fryer huge upgrade for me
I would recommend this to a friend