Customer Ratings & Reviews
- Model:
- NE63A6751SS/AA
- SKU:
- 6468307
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 6.3 cu. ft. Smart Freestanding Electric Range's Air Fry feature and overall ease of use. Many appreciate its overall performance, heating speed, and various features, as well as its practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches, difficulty in cleaning, and the control panel not being backlit.
This summary was generated by AI based on customer reviews.
Range damage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My range was damaged,I was somewhat compensated but I was giving the run around a good part of the day
I would recommend this to a friendBrand response from Samsung
Posted .We're here to get your range examined, MelvinR.
We would like to speak to you directly to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145802078, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Ease of use
Great price and worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about this stove! It is easy to use and very efficent.
I would recommend this to a friend Eh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice looking stove, but the top oven burns the good on top and not cooked on bottom
I would recommend this to a friendBrand response from Samsung
Posted .Cooking the perfect dish for your family is what we want, Beizer. Let us send you a guide to rectify your experience with the appliance.
food may not cook well, or it may take a long time for the oven to reach the set temperature. Luckily, there are some simple things you can do to try to fix it.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
Food does not bake or roast properly, see page 63.
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145348733) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Top Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great so far. Love the features. Price was right.
I would recommend this to a friendHorrible instructions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible instructions, I don’t want to google everything to see what this oven has to offer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you taking the time to leave us a review of your overall experience with this Samsung range. We'll be glad to help you.
The below link is the user manual for your model. See pages 28-50 for information about operating the appliance for reference.
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
You may also check the link below for a guide to using your electric range or cooktop.
https://www.samsung.com/us/support/answer/ANS00060805/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145070475) to help our team pull up your information when you message us.
Thank you!
-Angelica
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, Smaller than expected. We make it work.
No, I would not recommend this to a friendSamsung range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove top hard ti keeo clean No instructions how to air fryer and other special features
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Benny.
We appreciate your review of the experience cleaning the stovetop and instructions on using the air fry feature. We are here to help.
Refer to the user manual "Protecting the Cooktop" on page 28, "Air Fry feature and other features from pages 41-49, and "Care and Cleaning of the Glass Cooktop" on page 55: https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf.
I also shared the link "Clean and Care for your Samsung Electric Cooktop": https://www.samsung.com/us/support/answer/ANS00060833/.
You may also refer to this link about "Use Air Fry Mode on your Samsung Oven": https://www.samsung.com/us/support/answer/ANS00088063/.
How to Clean and Maintain the Glass Cooktop on your Samsung Stove: https://www.youtube.com/watch?v=b_dExUhgeus.
How to Clean Electric and Gas Ranges: https://www.youtube.com/watch?v=pCLkUo4ns6w.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144917961), which will help our team pull up your information.
Have a great day.
Melardo
Flex Dual Stove Air Fry No!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not As I was Informed, Airfryer is not in the top section of stove. It’s operable in the whole range. It splatters n makes a mess. The food does not cook even.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel dealing with all this with your range, PhaedraT. We're here to help.
The range has an Air Fry feature to select the air fry function of the whole oven.
Here is a link with troubleshooting steps when the food doesn't cook evenly.
The oven does not cook well:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
You may also check page 63 of the user manual for other suggested actions when the oven doesn't bake/roast properly.
https://downloadcenter.samsung.com/content/UM/202401/20240112151957904/O_01._NE63A6751_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146739674) to help our team pull up your information when you message us.
Thank you.
-Angelica
Needs a better quality cooking top surface.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stove… only bad thing is cooking surface scratches easily.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SoulKing,
We are happy that you love the cooktop in this range. We always value customers who are keen to give us their reviews. I will be sure to pass on what you have told me to our product team for current and future product development.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number 1145016190, it will help our team pull up your information.
Leo
- Pros mentioned:Design, Ease of use
Looks good, have some modern conveniences, design.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, this unit replaced the similar Samsung glass top unit that lasted about 11 years. However this unit has a converted split ovens, which is somewhat convenient for small batch baking. The oven tray must be taken out before airfry or full oven can be used (using control pad). The unit looks good, the controls are not difficult to learn. The glass top is easy to clean and we clean it daily to prevent it caked up. The Samsung smart things app requires some of your personal data. But if you already using Smart Samsung TV you probably already have the app. Hopefully this unit lasts us another 10 years.
I would recommend this to a friend User manual
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No user manual. How are we supposed to know how to use?
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We see how excited you are to use your Samsung range! Let us help you with getting the user manual for your unit.
Below is the link for the user manual of your Samsung range.
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145095161) to help our team pull up your information when you message us.
Thank you!
-Angelica
double oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.can only convection oven bake on top oven. to to standard baking it is on the bottom oven or the entire oven. the buttons have to be pushed 3 or 4 times before they work
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how it feels to have a range that doesn't work correctly during baking, StanleyH. We're here to help with your Samsung appliance.
To cover the basics, please ensure that the divider is properly installed.
See page 38 to properly install the divider and the Baking feature. On page 39 is how to set the oven for convection baking using twin mode.
https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
When the steps have been done and buttons are still difficult to press even with the divider installed properly, please reach out so we can further assist a possible service technician to visit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145371331) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
It’s Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You will need an electrician to connect and get it working.A wire has to go from your breaker to the stove and a specific plug for connection.Depending on how you breaker box is the wire can run you about $600 bucks
I would recommend this to a friendLove our new range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, we just got our range a week ago and so far we love it. The double oven is very nice. The only knock so far is the printed manual for this smart range is not very helpful.
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my stove! I’m able to bake two different things at the same time. Cooked Thanksgiving diner and the results were amazing. I would recommend this stove to all my friends.
I would recommend this to a friendAmazing stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome stove I am remodeling my kitchen and haven’t had a chance to use it yet but I am so looking forward to it I will update my review wants it is installed
I would recommend this to a friendNot happy at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesman told us no one had the one we wanted in stock and the factory was on backorder. So we purchased this. We had to purchase a $100 membership to their club to get $300 off the purchase price. Then my wife found the one we wanted on Home Depot so we canceled. They canceled everything but the $100 membership. What am I gonna do with that? Shame on them!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store, document the experience you had with the sales representative, and check the best option to rectify your situation.
Have a great day.
-Ernest-
heating element is terrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its pretty thats all it is. The temperature regulation on the stove top and the oven are off! Med heat is not medium heat! Its either red hot or low!!!!! The oven is just as bad!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how frustrated you are with how the range performs. Let's sort this out, CassandraB.
To achieve a consistent, accurate temperature set, I have shared a helpful guide on calibrating the oven's temperature. Please click on the embedded link for further help.
Calibrate your oven temperature:
https://www.samsung.com/us/support/answer/ANS00049012/
This additional helpful guide will diagnose the cooktop's temperature performance. Learn more from the hyperlink.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147570483, to help our team pull up your information.
Have a great day!
^Chrystel
Not worth the cost! Do not buy Samsung Oven
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where do I start... pros: beautiful looking oven. Cons: it smells like burnt rubber evertime I turn on. Takes a few minutes for the smell to stop. The burners take long to get get hot and I swear that dont get as hot as my old stove. For the cost, not worth this poor quality and i sure would like to know where smell comes from.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CherylH, we are here to help you with your range.
Here are some links to help with your oven's burnt rubber smell (Odors or smoke during normal use)and slow-heating burners (Cooking elements are not hot enough); kindly on the embedded words to help you further.
Odor or burnt smell from the oven
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
Electric and induction cooktop issue
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146024601) to help our team pull up your information.
Have a great day.
^Camille
Range/oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not have air fryer basket or griddle when I received the stove. Sent request but no reply from them.
I would recommend this to a friend