Customer Ratings & Reviews
- Model:
- NE63A6751SS/AA
- SKU:
- 6468307
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the 6.3 cu. ft. Smart Freestanding Electric Range's Air Fry feature and overall ease of use. Many appreciate its overall performance, heating speed, and various features, as well as its practical design. However, some customers have expressed concerns about the glass top's susceptibility to scratches, difficulty in cleaning, and the control panel not being backlit.
This summary was generated by AI based on customer reviews.
Done
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not stove that I purchased and scratches plus dents in it . Not to mentioned it was lost for week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our
BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to record your experience and see what can be done with the unit that came in damaged.
Have a great day.
-Ernest-
Oprn box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasnt aware that open box was return product. Snd this stove seems to have electrical issues
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Touch screen is terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would be a five star appliance if the touch screen for the banking controls wasn't so difficult to operate and unresponsive, constantly having to wipe it and your fingers from the slightest amount of grease or water to make it work while cooking is very frustrating for a brand new appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MarkC,
Let us help you with what you are experiencing with this Samsung range model.
Here is a link to "Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven": https://www.samsung.com/us/support/troubleshooting/TSG01110126/
I also shared this link about "Electric cooktop panel isn't responsive": https://www.samsung.com/us/support/troubleshooting/TSG01204615/
The below link is the user manual for your model. Turn the page 28 (Protecting the cooktop) and page 55 (Care and cleaning of the glass cooktop) for reference: https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf
For reference, I shared these links:
Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/
How to use your Samsung electric range or cooktop: https://www.samsung.com/us/support/answer/ANS00060805/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145250603), which will help our team pull up your information.
Have a great day.
Melardo
Bills but no range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still don't have the range but I have 3 months worth of bills.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best buy Client,
Thank you for bringing this to our attention.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To better assist you with this issue, please get in touch with the Best buy customer service department at Customer Care:
P. (888) 237-8289, H.24 Hours a Day can either answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144715569
^ ^Ross
stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't gotten the stove yet will not be in until 7-15-22
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for reaching out and bringing this to our attention. I understand
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number: 1144628879
Leo
Nice stove!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking Appliance, really like the double doors
I would recommend this to a friendBrand response from Samsung
Posted .Hello Eric,
We appreciate you taking the time to leave us a review on your Samsung range. You made an excellent choice for your home, and we are pleased to hear how happy you are!
If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsunHellogsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513).
Thank you for being a Samsung customer!
-Angelica
- Pros mentioned:Overall performance
Great Upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful range with energy saving double oven. I am a long time user of Samsung appliances. This range is everything I could have imagined.
I would recommend this to a friend - Pros mentioned:Overall performance
Best oven ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best oven ever. I have installed this oven in three of our homes. Once you cook on it you never want to cook on anything else.
I would recommend this to a friend - Pros mentioned:Heating speed
Electric stove review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Highly efficient. Heats up quickly and maintains an even cook in the over. The stove top consistently cooks properly
I would recommend this to a friend Perfect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this oven - it has so much flexibility and the features are really nice! I like that I have a dual and a single configurable oven.
I would recommend this to a friend- Pros mentioned:Ease of use
Double duty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s wonderful and easy to use Love the color and convience of double oven
I would recommend this to a friend - Pros mentioned:Heating speed
Samsung electric range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Burners are a little slow to heat up, but the oven heats up very fast.
I would recommend this to a friend DONT DO BUSINESS WITH BEST BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst service ever--- these SOBS are changing my stove which was delivered damaged. I have complained 10 times and nobody is calling back -- giving me the runaround
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
- Pros mentioned:Design, Heating speed
Really Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this stove/oven. It heats up fast compared to my 10 year old Kenmore that I really liked. It's sleek and looks really nice, the black stainless steel is really cool. I would recommend this to anyone looking to purchase a new Range.
I would recommend this to a friend - Pros mentioned:Ease of useCons mentioned:Cleaning
Great Range - Needs some learning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a great appliance. Easy to use and looks pretty cool. The only 2 issues I have seen: 1) Doesn't clean very easily. Water stains after cooking are hard to remove. 2) Not as easy to get used to. The oven heat fast. If your recipe tells you 20 minutes, look after 10 minutes if it's not already burning.
I would recommend this to a friend A Smart Stove! Get one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is an up to date smart stove that is special in all it has to offer. It can be entered into your smart cell phone which is a pluse. A signal to your cell phone if you forget to turn it off. HOW great is that. Great!
I would recommend this to a friendSweet cooking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love that the oven has two different settings and that the stove has a warming area.
I would recommend this to a friendGreat oven could be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven but having to remove the center divider to airfry sucks. Bought it not knowing that. Thought we could just air fry in the smaller top area.
I would recommend this to a friendLove it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy is the place to buy, there sales representatives or the best in the business.
I would recommend this to a friend- Pros mentioned:Ease of use, Heating speed
Split oven!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The split oven is great, cuts preheating time and the devider comes out, making small spills very easy to clean.
I would recommend this to a friend