Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- SKU:
- 6472692
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
Pick up old fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The gentlemen that came to deliver this refrigerator and pick up the old one, had the straps on their hand truck break. They were going to call in the issue and Best Buy was supposed to call to make an appointment to pick up the old refrigerator. We have not received that call yet
I would recommend this to a friendNo WiFi, no fancy water dispenser, works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very well manufactured, simple to use refrigerator. No WiFi, no fancy water dispenser, just works great as a refrig. Recommend it.
I would recommend this to a friendPDX
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, I have been using it for a long time
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your feedback! We're pleased to hear that you've had a positive experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator over a long period. If you have any other comments or need assistance, feel free to reach out. Enjoy your reliable refrigerator! |Angelica| Insignia Products|
Good fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to clean and work very good and very light to move around
I would recommend this to a friendCustomer Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great delivery Service! The purchased item arrived on time. Customer Service was great while on-site during the installation.
I would recommend this to a friendBeer fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not using for a main fridge but a garage overflow beer fridge. Looks nice, quote and keeps consistent temperature.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review! We're glad to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator is working well as a beer fridge in your garage. It's great to know that it looks nice and maintains a consistent temperature for your beverages. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your cold brews! Cheers! - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Door
Got me this time but never again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge makes odd noises and the cooling element only works part of the time leaving sweat /condensation on everything inside. The coolest setting is not very cold. The fridge tetters and is not level no matter what you do to correct it. The shelves are some what stable BUT the placement is not effective and blocks a lot of what could be useable space. You can move the shelves up or down but still very ineffective. There are no handles so sometimes the doors get stuck and make it VERY HARD to open - if you have arthritis or any other issue with hands/arms do not buy this model, you will be in pain all the time from trying to open. Further Best Buy had a damaged fridge delivered (actually seems to be an "open box"- though I purchased brand new) - they opened a claim and have done nothing on the claim including no follow up.
No, I would not recommend this to a friend ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the refrigerator its self is great - but it came with a broken part and I'm having issues with best buy getting the replacement part - its been well over a month and still waiting
I would recommend this to a friend- Cons mentioned:Door
Insignia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door arrived damaged and a little battered……..
I would recommend this to a friend Exceeded Expectations!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Insignia 18 Cu Ft refrigerator has surpassed all of my expectations!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your recent purchase of the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification from Best Buy. We are thrilled to hear that the refrigerator has surpassed all of your expectations. Your satisfaction is our top priority, and we greatly appreciate your positive feedback.
If you have any further questions or need assistance, please do not hesitate to reach out. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Top Dog
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a person with medium income,this item as shown is well worth the five stars I have awarded it!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback on the Top Dog Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We are thrilled to hear that you find it to be a valuable addition to your home and worthy of a five-star rating.
Your perspective as a consumer is important to us, and we are glad that this refrigerator meets your needs for quality and affordability. Should you have any further feedback or questions, please feel free to reach out.
Thank you once again for your review! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase, it met the needs I found and I recommend it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback! It's great to hear that your purchase met your needs and that you would recommend it. If you have any other questions or need further assistance, feel free to ask. Keith | Insignia Support
Good but noisy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice fridge but it is very noisy. Sounds like there’s puppies whining all the time. Takes some getting used to. Other than that it’s a good fridge.
No, I would not recommend this to a friendInsignia top freezer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problem so far great refrigerator ,I add a bottom freezer on my last refrigerator and it only last year and half, thats why I return back to the top freezer.
I would recommend this to a friendRefridgerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After I got the second one everything's good the first one was defective but y'all did a good job
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RhondaS! Thank you for sharing your feedback on the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification. We’re sorry to hear that your first unit was defective, but we’re glad to know that the replacement is working well for you.
We appreciate your patience and understanding throughout the process. Your satisfaction is our top priority, and we’re delighted that our team could resolve the issue to your satisfaction.
If you have any further questions or need assistance, please don’t hesitate to reach out. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-withenergy-star-certification-white/6472691.p?skuId=6472691
Excellent!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this very much, works and looks great! Energy Star certification is important.
I would recommend this to a friendFridge
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first refrigerator I have purchased. I have enjoyed using the product. I have had one issue, was that one of the side shelves broke out of the blue.
I would recommend this to a friendGreat deal
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing for the price works perfect, easy to clean
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your wonderful feedback! We're thrilled to hear that you find our product amazing for the price and that it works perfectly for you. It's also great to know that you find it easy to clean. We appreciate you sharing your positive experience!
- Carl | Insignia Products
Nice Fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a beautiful fridge! The geek squad were great! Answered all of my questions and the install went super fast! 10/10 would recommend this fridge and Best Buy!
I would recommend this to a friendAlmost Perfect Purchy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about the sale was almost perfect. The item was missing some hardware to reverse the door. I was able to go back to the outlet store and find exactly what I needed.
I would recommend this to a friend