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Customer Ratings & Reviews

  • Front. Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel.
  • The text on the image reads: "Meets strict energy efficiency specifications which helps save energy and money."
  • Alt View 2. Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel.
  • Alt View 13. Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel.
  • The image features a large refrigerator with a capacity of 18 cu. ft. It has a fixed glass shelf and two adjustable glass shelves for storing food items. The refrigerator also has two humidity-controlled crisper drawers to keep fruits and vegetables fresh. Additionally, there are two door trays for easy access to frequently used items. The refrigerator also has a dairy compartment for keeping dairy products organized. The refrigerator has a recessed handle for easy access and a freezer with a removable shelf and two door trays for added convenience. The freezer is also designed with frost-free technology to maintain optimal performance.
  • Versatile Placement Reversible doors provide flexible placement options 2 adjustable feet.
  • The text on the image reads: "Alarm Off - Ser Power On Fridge Refrigerator. Interior Light. Easily adjust the temperature with a touch of a button. Alarm notification for open door."
  • Accessorize your fridge with an optional ice maker. Accessory sold separately.
  • Complete the setup with the TM Ice Maker Kit Insignia NS-ICEF2W2 / 6465053 ST SAm - I. Works with model / SKU numbers: NS-RTM20SS3 /6507733 / 6507733, NS-RTM18WH2 / 6472691, NS-RTM18SS2 / 6472692, NS-RTM18WHD2 / 6472693, NS-RTM14SS5 / 6562450, NS-RTM14WH5 / 6595153, NS-RBM18SS0 / 6467055. Best Buy.
  • Left. Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel.
  • Alt View 16. Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel.
  • Alt View 11. Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel.
  • How to Measure for Your Refrigerator Video video 1 minutes 36 seconds
  • How to Prep for Refrigerator Delivery and Install video 1 minutes 33 seconds
  • Insignia - A Best Buy Brand video 0 minutes 22 seconds
  • 18 Cu. Ft. Top-Freezer Refrigerator with enERGY STAR Certification Features Video video 2 minutes 36 seconds

Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel

Model:
NS-RTM18SS2
SKU:
6472692
Highly rated by customers for:
$499.99
Save $300
Comp. Value: $799.99

Customer reviews

Rating 4.5 out of 5 stars with 2789 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 2,789 reviews

  • Refridge Delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was fast and efficient, right on time. Removed the old one and took it away.

    This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - White

    I would recommend this to a friend

  • Good stuff

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and great service by the best buy team as per usual

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both the product and the service provided by our team. Your satisfaction is our top priority, and it’s wonderful to know that we’ve met your expectations once again. If you have any other comments or need further assistance, please don’t hesitate to reach out. We’re always here to help! - Carl | Insignia Products BBY-ExBrand_Insignia

  • Nice refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. Works well. Only complaint is it was damaged once we took out of box. The house was an hour away and Best Buy couldn’t do anything unless they saw the damage.

    I would recommend this to a friend

  • Textured front pannels

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glass shelves, looks great inside, but exterior is textured on both front panels like a full size freezer.

    This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - White

    I would recommend this to a friend

  • BEST BUY forever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is of very good quality, and the attention is extremely good and pleasant

    I would recommend this to a friend

  • Refrigerator review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful men and quick install. Friendly and good customer service.

    I would recommend this to a friend

  • Very good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really great and the after-sales customer service responds quickly and is always helpful thank you so much Bust buy

    I would recommend this to a friend

  • Smaller refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far, but only had it for a couple weeks. Time will tell.

    I would recommend this to a friend

  • Update apartment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updating our small rental. Looks great and will be a nice upgrade to looking modern.

    I would recommend this to a friend

  • Love the new fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy, the entire process was smooth and the best buy communication and logistic teams are very competent.

    I would recommend this to a friend

  • Excellent customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good refrigerator, I have had it for 3 months and it works perfectly. excellent delivery and installation

    I would recommend this to a friend

  • Fit CA mom

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My parents fridge died on Saturday and the fridge was delivered on Guesdsy. The love it

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Parts are not available.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to buy the door tray, but they no longer make it. It was a shame that they didn't have the parts for this still new refrigerator. If the parts break, will they make me buy the refrigerator itself?　 Around noon on the day of delivery, I received a one-sided email telling me to schedule a delivery for no reason. I contacted the company and found out the reason Deliveries were delayed two weeks. There was no explanation or apology.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience. We understand your frustration regarding the unavailability of the door tray for your new refrigerator. It is disappointing when essential parts are not available. We also apologize for the inconvenience caused by the delivery delay and the lack of communication. Your feedback is important to us, and we will use it to improve our services and ensure better customer support in the future. Keith | Insignia Support BBY-ExBrand_Insignia

  • Office refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for when I told the salesman. Everything I wanted and expected from this appliance I received.

    I would recommend this to a friend

  • What was needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came exactly as ordered at the time it was promised. The “tech guys” that installed it were very nice guys. Very pleased

    This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - White

    I would recommend this to a friend

  • "Cool"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with this refrigerator. It fit perfectly, looks good, has solid shelves and drawers. The controls are easy to see and set. No complaints.

    This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - White

    I would recommend this to a friend

  • Basic needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Best bang for the buck being on a tight budget.

    I would recommend this to a friend

  • Hero

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very cold refrigerator. Makes a lot of ice. Is very quiet

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Insignia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very small. It had a huge dent on the left side- so much so that it could not be leveled. I returned it and bought whirlpool side by side - ice and water comes out the front door. Makes it easy

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      We’re truly sorry to hear about the issues you experienced with the dented refrigerator. It’s incredibly frustrating when a product doesn’t meet your expectations, especially when it affects your ability to use it properly. We understand how important it is for appliances to arrive in perfect condition and to function as intended.

      It’s great to hear that you were able to find a Whirlpool side-by-side refrigerator that meets your needs, with the added convenience of ice and water dispensers. We hope it’s providing you with the functionality and ease of use you were looking for.

      If there’s anything more we can do to assist you or if you have any further concerns, please don’t hesitate to reach out. Your feedback is valuable in helping us improve our products and services. Thank you for sharing your experience. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692 BBY-ExBrand_Insignia

  • I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is very good I like how is keeping my food fresh and fresh

    I would recommend this to a friend
Page 108, Showing 2,141-2,160 of 2,789 reviews
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