Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- SKU:
- 6472692
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.
This summary was generated by AI based on customer reviews.
Not worth the price
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should not need to have this serviced lease than a year after purchasing, as it keeps icing over, over freezing the fridge, and pools of water growing under the produce bins
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We appreciate your feedback and understand how important it is to have a reliable appliance that meets your needs. Your insights help us continually improve our products and enhance customer satisfaction, and we are committed to providing quality solutions for all your refrigeration needs. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-withenergy-star-certification-white/6472691.p?skuId=6472691
As expected poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item is as expected. The customer service was abysmal
I would recommend this to a friendAll a disaster
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with the Best Buy service. The refrigerator arrived dented, it took about two hours for the refrigerator to enter the apartment. They charged me for installation service and all they did was plug it in. They also offered me a gif card of $100 dollars for the dent in the refrigerator and I had to call 3 times for them to send it and to this day it has not arrived. All a disaster!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello RobertoG,
We are very sorry to read that you received the refrigerator with a dent. As the manufacturer, we would be more than willing to check your options for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
https://www.insigniaproducts.com/
four times may be a charm
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to give a review due to the one I ordered was damaged and did not keep a temp under 40 degrees. Had 3 refrigerators delivered and still am waiting on repairs .Had t0 order parts
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, and we’re truly sorry to hear about the repeated issues with your refrigerator deliveries. That’s certainly not the experience we want for our customers, and we understand how frustrating and inconvenient this must be.
We appreciate your patience as the necessary repairs and parts are being arranged. Your feedback is important, and we’re sharing it with the appropriate teams to help improve our service and product quality.
If there’s anything we can do to assist you further or help expedite the process, please don’t hesitate to reach out. We’re here to help. Ivy | Insignia Support
Icing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice forms on the freezer. Perhaps an insrallation issue but it takes weeks ti get a tech to fix it.
No, I would not recommend this to a friendsomething is hanging down in the freezer.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.constantly freezing up, icicles forming below freezer.
No, I would not recommend this to a friendInsignia 18 cu ft freezer refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We knew we bought a scratch and dent as a beer fridge. But within the first week, one of the plastic door bins broke which reduced the capacity greatly.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia 18 Cu. Ft. Top-Freezer Refrigerator. We apologize for the disappointment caused by the broken plastic door bin, which reduced the capacity of your unit. We understand that the 'scratch and dent' purchase was intended to be a cost-effective option, but we fell short of meeting your expectations. We'll pass along your feedback to our product team to improve the quality and durability of our products. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-withenergy-star-certification-white/6472691.p?skuId=6472691
Y'all SUCK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has literally been the worst experience EVER. I will be paying off my card and never shopping with you al again. I purchased a new fridge and received an old one and it has been the hardest most ridiculous time sorting it all out. Your third party situation is exhausting and your customer service SUCKS!!!!! They never followed up nor did any of the things they promised to rectify the issue.I have never been so annoyed and under valued and apprecited by a company.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We’re disappointed to hear about your negative experience, ChristineA. We’ll investigate and take corrective measures. - Carl | Insignia Support
Good !
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good refrigerator. but it’s very inconvenient with the freezer on top, we constantly hit our heads I realized that it’s very convenient when the refrigerator is at eye level and you don’t have to bend over
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18 Cu. Ft. Top-Freezer Refrigerator! We understand that you are having issue with the top freezer. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
INSIGNIA REFRIGERATOR NOISE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator makes a horrible screeching noise most of the time. It is annoying and not normal.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Fortnite,
Thanks for taking the time and effort to leave a review about our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel (NS-RTM18SS2). We are so sorry for any inconvenience this may have caused. We take quality control very seriously, and we would like to investigate this further. Please contact us directly via email or call our customer service at 1-(877)-467-4289 so we can discuss your experience and find a solution.
Shai | Insignia Support
https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Appliance Nightmare
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received my refrigerator dented in several spots and scratched as well. I had removed the doors of my home and cleared a path for the old fridge to go out and the new fridge to come in. The delivery team kept making excuses to not remove the old one and bring the new one in.I finally convinced them to bring the new fridge in but even though I paid for the old fridge to be removed they refused to take it. I had to have the old fridge removed a few days later after raising quite a fuss. Even though I bought a new model I ended up with a scratch and dent model and the worst delivery service ever. Not happy.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi JohnB,
Thank you for taking time to write a review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - White. We don't take your concerns lightly. We will definitely look into this matter for you. We appreciate your feedback. In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.insigniaproducts.com/
Its good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product, only problem is that it was damaged during shipping
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It make noise at night. The worse!! Havent called to see about getting it serviced been working. Hopefully once i call the problem can be resolved.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 18 Cu. Ft. Top-Freezer Refrigerator! We understand that you are having issues with your unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got Replaced because it came with broken shelves and the replacement came with broken bins problem still jot fixed
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Not so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very strong Refrigerator. Only has three settings and hard to keep cold. If you want to store meats it’ll go bad sooner than if you invest in a better refrigerator. Best Buy only has 15 day return policy so beware if you don’t like your appliance you are stuck with it,
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there. Thank you for taking the time to leave a review on Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. We understand how upset you are with the current performance of the refrigerator. Kindly contact us to get this issue addressed by our technical team.
Mary II Insignia Products Customer Support II https://www.insigniaproducts.com/
Nice refrigerator/ I received a defected unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator has been making loud noises constantly internally. Does not sound mechanically sound. Please let me know if there is a resolution for this.
I would recommend this to a friendUpset dont waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible a waste of money. I got this for my mom as a gift and its been lest then a year 2 repairs mens came to try and fix it and nothing i had to go out and buy a deep freezer cause everything been getting Spoil. So upset necer again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We are truly sorry to hear about the issues you've encountered with your purchase. Your feedback is important to us, and we are committed to addressing and resolving these concerns. We understand how frustrating this situation must be and appreciate your patience as we work to improve our products and services.
Keith | Insignia Support
Condo fridge.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent size and different combinations of shelving.
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent I love and enjoying it it’s not real spacious
I would recommend this to a friendTerrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievable loud with a drilling sound, structure is not solid easily dented just by opening the door.
No, I would not recommend this to a friend