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Customer Ratings & Reviews

$499.99
Save $300
Comp. Value: $799.99

Customer reviews

Rating 4.5 out of 5 stars with 2789 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification highly for its size, overall performance, and ample shelving space. Many appreciate its price, quiet operation, and design, while also finding the temperature control and freezer light to be beneficial. Some customers have reported issues with the door and the condition of the plastic components.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 2,789 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect size for my smaller kitchen. fit perfectly.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there! Thank you for your feedback! We're delighted to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator is the perfect size for your smaller kitchen and fits perfectly. If you have any questions or need further assistance, feel free to reach out. Enjoy your new fridge! |Angelica| Insignia Products| BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have another storage shelf on the door and the rubber gasket on the door didn’t fit well at the bottom.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fantastic Customer Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly it's a solid well build and classy looking refrigerator. I would have given it 5 stars but the only reason I'm not is because I feel that the use of storage could have been slightly better. Don't get me wrong this fridge does have plenty of space for it's size I just wish it was better. I did buy a dented floor model and let me tell you the staff at my local Best Buy was so kind and nice enough to drop the price a little bit than what they were asking. They even covered the take-a-way fee for my old fridge. Goes to show if you're nice to people, treat them with respect you will get that in return. Thank you Best Buy for treating your customers like family!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator i would definitely recommend .

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi there!
      Thank you for your feedback! We're thrilled to hear that you're enjoying your Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification. It's wonderful to know that you would recommend it. If you have any questions or need further assistance, feel free to reach out. Enjoy your new refrigerator! |Angelica| Insignia Products| BBY-ExBrand_Insignia

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Garage Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a n extra fridge in our garage, this one fit the bill just perfectly. I s m very satisfied with my purchase nice fridge,highly recommend. Thank you Best Buy . P Hope

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    MRS. SKELTON

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Alot of space and roo. To put items. Very bright light to see i side. Like the beeper to tell you the door is open.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Versatile Refrigerator

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, easy to use, portable, and great for college dorms.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 1 out of 5 stars

    I Would NOT Recommend unless you are ok with dents

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this fridge and it has been a disaster.  Below is a timeline of having 4 different items delivered to me because they were dented/damaged/installed incorrectly.  If you don't care about cosmetics, the fridge seemed fine operationally.  It is important to note that these units were coming out of the box damaged, they delivery people weren't damaging them on install. Several told me that it is common with these units and they actually get charged by Best Buy although they are getting them damaged. I will note that the icemaker is horrible.  It literally just fills water into an ice cube tray that then flips over when full, which while cheap, could work.  But unfortunately, it took over 3 days to fill the bin of ice. After nearly 3 months, I finally just had them return the refrigerator and refund me (which was also an entire circus).  Jan. 1 – I purchased the fridge  Jan. 10 – I received the first fridge.  This fridge was dented. They allowed me to keep it (mine was dying and I needed a new one ASAP) while they processed are placement.   Another day (I don’t have an exact date) – They delivered a second new fridge.  This one is more dented than the first.  I kept the first one until they could get another one and returned the second one. February 16 – They delivered the third fridge, which was opened in the warehouse to confirm it was not dented before delivering it tome.  However, the person who switched the doors had no idea what they were doing and the door ended up sounding like metal on metal grinding on each other and was very hard to shut.   March 11 – They came to check the doors and said that it was switched incorrectly.  I was told I needed a new fridge because there were several parts missing. I followed up with customer service, who said they could send someone else out to fix it.  I confirmed with them twice that they were going to send someone to fix it with the missing parts, not just to look at it again.  March 16 – They arrived to fix the door, but they were told that they were there to switch the door, not to do a repair.  So again, customer service didn’t know what they were doing, despite me confirming with them twice when we scheduled the appointment. The delivery folks told me that there is no way to fix it, that they need to give me a new fridge. After this I talked to a great customer service agent who knew what they were doing and was able to schedule another delivery with a new fridge.  March 22 – They arrived with the fourth new fridge, but it too is defective with warped doors (all of these came out of the box damaged).  They returned the product. I talked to customer service and they said to call the next day to process the refund. At this point, I just wanted to send this back, get my money back, and go some where else to get a different fridge.   March 23 – As instructed the previous day, I called customer service and the agent cancelled the order instead of refunding it, then put me on hold for 20 minutes, and then came back saying that there was nothing they could do except escalate it and for me to call back on Monday.   March 25- I followed up with customer service as instructed, who said they couldn't do anything because the other agent cancelled the order.  They transferred me to Geek Squad who then told me there was nothing they could do because it was outside of the return window and that I would have to go into the store. So I went into the store and the staff in store were great, however because the previous person cancelled the order, they could only do a return and schedule a pickup for the fridge and told me I have to come back to the store with the icemaker to get that refunded, along with the other service fees.   March 27 – They came to pick up the fridge but the refund was not processing.  I received a receipt saying the delivery of the fridge was completed and to enjoy my new item.  March 30 - Since I still hadn't received the refund, I went into the store and also took the icemaker with me as instructed.  Finally, the manager was able to sort everything out and get me my refund.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      We sincerely apologize for the numerous challenges you encountered with your recent refrigerator purchase. It's disheartening to hear about the issues you faced with multiple deliveries and the frustrating experience with the icemaker. We understand the importance of both functionality and aesthetics in a product, and we regret that we fell short of your expectations in both regards. Rest assured, we take your feedback seriously and will address these concerns with our team to ensure that such issues are rectified in the future. We appreciate your patience and understanding throughout this process, and we're committed to providing better experiences for our customers moving forward. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692 BBY-ExBrand_Insignia

  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super quiet fridge. I love that it has lights in the freezer and not just the fridge part. Love the look of the shelves. Has lots of door shelves which is a plus. Lots of storage! Only downside is the doors get hard to open when you shut the doors and try to reopen. I think it does that because it’s new.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge Very compact but spacious.. is perfect

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      That's wonderful! We're thrilled you find the fridge beautiful and that it's the perfect combination of compact and spacious for your needs. Thank you for your positive feedback! If you need any assistance, please call 1-877-467-4289. - Carl | Insignia Products BBY-ExBrand_Insignia

  • Rated 5 out of 5 stars

    Fridge is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product i recommend it to anyone. We love it!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Perfect size

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our needs. We replaced a garage refrigerator that had died. This fits well & just the amount of freezer & fridge space we need. It’s not super tall/big but still spacious inside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice refrigerator for the price that we paid for it.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Out with the old in with the new

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are old fridge died and and wanted something smaller then a full size one and it fits in the space and my dad loves it

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your feedback about the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator. We're glad to hear that it fits perfectly in your space and meets your needs. It's always a win when a new appliance brings satisfaction to your household.

      If you have any further questions or require assistance, please don’t hesitate to reach out. We appreciate your support and hope you continue to enjoy your new refrigerator! Ed | Insignia Support |
      https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Insignia

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Garage Refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator at a great price. Bought it as a garage refrigerator and it is working out just as I needed it to. Highly recomnend!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Sleek, compact Fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Love the look and and size. The front smudges very easily but that's just the nature of stainless steel. There were a few minor imperfections on front and side after delivery but not really noticeable.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Garage Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall value. Plenty of storage space in freezer and fridge compartments.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great fridge and good customer service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge and good customer service it has a lot of space and store gallon of milk on the door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third Insignia appliance (2 upright freezers and 1 refrigerator. Reminds me of the old Sears store appliances. Build to last.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value and a great buy. Definitely would recommend this to someone.

    I would recommend this to a friend