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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2893 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, battery life, bass, price, connectivity, and ease of use of the WHXB910N Wireless Noise Cancelling Over-The-Ear Headphones. They appreciate the powerful bass, long battery life, and comfortable fit. Customers also find the headphones easy to use and connect to their devices. However, some customers have concerns about the volume, touch controls, build quality, and fit of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 2,893 reviews
  • Rated 4 out of 5 stars

    Good but large

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These worked just fine but were too large. We ended up returning them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Goodwitch,

      While we are thrilled to hear about your satisfaction with the superb performance of the WH-XB910N, it is unfortunate to know that the size of these headphones didn't live up to your expectations and that it had to be returned. We value you & your feedback, and we are hoping that you will consider Sony again in your future purchase.

      Sincerely,

      Romeo
      Sony Social Support Sony_US

  • Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very nice! Easy to learn how to use all of the functions and buttons. Would buy again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tammy,

      Fantastic! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you had an easy time using the functions of the headphones. With your XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. We're excited for your next purchase and thank you for supporting Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Did not last long

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked well for a month and then sound was gone. I uninstalled in the desk top computer-then with full battery I turned it back on and did add new blue tooth in settings and they were not discoverable. I returned them to Best Buy.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkE, We are sorry to hear about your experience with our WHXB910N headphones and had to return them. This is not the experience that we would like you to have with our products and we hope that you consider Sony again in your future purchases.

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing mid range. Buy on sale

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good mid range wireless ANC headphones. Not the absolute best build quality, but overall a very good product. Would only look for them on sale. MSRP is $280 but when I got mine, they were $129.99 on a black Friday deal. I've seen them $150 all the time. Do not buy full price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top quality affordable over ear headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been searching for a good pair of over ear headphones and this was on sale. I am glad to purchase this because the sound quality is amazing and the noise canceling feature is very good. I am not still not a fan of touch control but it will grow on me eventually.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for money but better to spend more for xm4 for better comfort

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SanketM, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great sound and comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes the best headphones imo. Got those for my wife and she loves them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AustinC212, We are glad to hear that you wife loves her new Sony wireless noise canceling headphones. With her new WH-XB910N, she will get closer to her favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. She will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of her headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for trusting Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Mher

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super cool, the noise canceling is extraordinary and gives a great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ElmerfU, we're glad you like our product! Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones. EXTRA BASS™ and Dual Noise Canceling technologies put deep, euphoric sound at the center of your listening experience. Make your party for one last longer with up to 30 hours of battery life plus quick charging. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have as gift for Christmas. He seems to find that they work great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Luvmyhp, We are glad to hear that! With his new WH-XB910N, he will get closer to his favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. He will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of his headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    My best friend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Es un arriculo super practico y un sonido padrisimo

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hola AriSM,

      ¡Hiciste la elección correcta! Estamos encantados de que estés disfrutando de la calidad de sonido de los auriculares.

      Con el XB910N, te acercarás más a tu música favorita con el excepcional rendimiento de graves y la cancelación de ruido con las tecnologías EXTRA BASS y Dual Noise Cancelling. También experimentará una calidad de llamada ultra clara, gracias a la tecnología Precise Voice Pickup de los auriculares, que combina dos micrófonos integrados con procesamiento avanzado de señales de audio. Adicionalmente admiten conexión multipunto y tienen una duración de batería que puede durar hasta 30 horas. ¡Gracias por elegir Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones to Get

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would buy this product over and over! Great product and will recommend it 100%!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were a gift for some one else. For Christmas or birthday.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bluegill,

      You made the right choice! Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10-minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Compatibility Issues

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really great quality. I would have really enjoyed them if they would connect to my Samsung smart TV. Its really the only device i planned on using these headphones with. Sony told me to contact samsung. Samsung told me to contact sony.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    no very loud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as loud as the previous model. Would like it if thr sound was more full

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, only found one issue, keep too much heat and ears sweat

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AlejandroG,

      We are sorry to hear that you are having an issue with your Sony wireless headphones. Please make sure you are wearing the headphones correctly. Adjust the length of the headband for more comfortable listening experience: https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000448425.html. Despite your concern, it's good to hear that you still like the sound quality of your Sony headphones. With your WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours.

      We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.

      Sincerely,
      Vincent Sony_US

  • Rated 5 out of 5 stars

    bsay gift

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it for my boyfriend so he can use at work he loves them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DenisseC, We are glad that your boyfriend loves his new Sony wireless headphones. With his new WH-XB910N, he will get closer to his favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. He will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of his headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Super bass

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are my second pair that I buy my daughter and she loved them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Richie,

      You made the right choice! We're glad that your daughter is enjoying these amazing headphones. With the XB910N, she will get closer to her favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. She will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony!

      -Ralph Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    W headset

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bang for your buck value headset with noise suppression

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Got them as a Christmas Gift, Love them !!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so far !! Some songs that I thought sound good sounds great with these headphones. It is so clear, crisp and the bass just hits different. My complaints are : can't sleep with them on because you can accidentally change the volume or change the track when you turn your head. Also, I wish the noise cancelling would cancel out more noise. Still happy with my purchase !!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work good. No issues yet. I just wish they sounded louder.

    I would recommend this to a friend