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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2893 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, battery life, bass, price, connectivity, and ease of use of the WHXB910N Wireless Noise Cancelling Over-The-Ear Headphones. They appreciate the powerful bass, long battery life, and comfortable fit. Customers also find the headphones easy to use and connect to their devices. However, some customers have concerns about the volume, touch controls, build quality, and fit of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 2,893 reviews
  • Rated 3 out of 5 stars

    A good product,

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a year of using it the right side stopped working until it charge again while the left still working. Other than that it’s a great product. I

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Itsme,

      Thanks for sharing your review and experience with the XB910N. It's unfortunate that one side of the headphones is not working. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

      These steps may help resolve the issue:

      -Make sure to also try multiple sources.
      -Pair the headphones again with your source device.

      Resetting and initializing the headset may also help resolve the issue. Please refer to the steps on these links:

      https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000467020.html
      https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000467021.html

      If still not resolved, the unit requires service. Please contact our authorized service center for repair options (United Radio Service Inc.):

      https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair

      Hope this helps,
      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling headphones for the money. Great sound quality with a punchy bass.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great. deal super sound with excellent noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RbrianR,

      Amazing! We're thrilled that you like the sound quality and noise canceling function of the headphones. Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Connectivity is excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turn it on and it’s ready to go. Sound is great. Noise canceling is surprisingly effective.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KyleM,

      Amazing! We're glad that you like the sound quality and noise canceling function of the headphones. Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Sony cordless Bluetooth Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony Bluetooth cordless headphones are extremely well produced, balaced have high quality audio sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Really good for it's price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid product. Good audio quality and sound cancellation. Adjustable angle and size. Sound cancellation can be more stable, and the earpieces could be a little larger/comfy

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 4 out of 5 stars

    Sony bass headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bass headphones. Not overly bassy and doesnt sound muddy. It doesnt overpower the mids and highs. Build quality could be better. Feels way to cheap.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really happy with the quality the build and the material over all a very good headphone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Monique,

      Perfect! We're thrilled that you like the overall design of the headphones. Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for traveling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just used these on a cross country flight. Could not hear any outside noise . They are perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good and easy to use i give 4 star because the exterior material doesn’t feel duable and cheap could be easily wear off

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Wait for the sales

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty great, especially if you can pick them up on sale. I got my pair for $124 and feel like it was definitely worth it at that price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BeBopBobert, That's great! We are happy that you like your Sony wireless noise canceling headphones. With your new WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Easy to use. Feel like they were built for my head. Fantastic experience!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobbandit,

      Awesome! We're glad that you are enjoying the sound quality, fit, and user-friendly functions of the headphones. Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a big fan of sony headphones it feels like you pay a little more to get a lot more.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joey,

      You made the right choice! Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Wireless Sony headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase for my husband. He loves it. It's been 2 weeks and we haven't had to charge since the 1st day.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very comfortable, easy to use, and come with a nice case.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noice cancel and easy to carry around. Only thing is a notification noise that I dont know how to turn off.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, he says the sound quality isnt that great. Im a little dissapointed considering the price that we paid. I guess we should have done more research.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BelindaprunedaB, We're sorry to hear that you are not impressed with the sound quality of the headphones. Please make sure to download the latest firmware version of this unit to resolve this issue. Please visit our support site for more details regarding the firmware upgrade. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my wife for Christmas and she loves it! The sound is excellent and it cancels outside noise very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DenverH, we're glad you wife loves the sound quality and noise canceling feature of our product. When an original music source is compressed, it loses the high-frequency elements that add detail and richness to a track. Our Digital Sound Enhancement Engine (DSEE) faithfully restores these to produce high-quality sound that’s closer to the original recording. With two feedforward and feedback mics, WH-XB910N captures more of the ambient sound around you. You’ll enjoy a natural listening experience while staying connected to your environment. With feedforward and feedback mics on each side, WH-XB910N takes digital noise cancelling to the next level. Now you can truly shut out the world around you and enjoy your own party for one with just your music for company. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and bass ! These headphones are amazing and the noise cancelling works great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    College student

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent. love noise cancelling feature. Did not know how much I woudl appreciate. Good value for price.

    I would recommend this to a friend