Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 2893 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, battery life, bass, price, connectivity, and ease of use of the WHXB910N Wireless Noise Cancelling Over-The-Ear Headphones. They appreciate the powerful bass, long battery life, and comfortable fit. Customers also find the headphones easy to use and connect to their devices. However, some customers have concerns about the volume, touch controls, build quality, and fit of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 2,893 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for the quality, my daughter enjoys them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Headphone

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok. People can hear my background. If its windy thats horrible

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Patsean, We are sorry to hear about your experience. If people can hear the wind noise in your background, you can set the settings of your headphones to [Wind Noise Reduction] using the “Sony | Headphones Connect” app to reduce the wind noise. You can download the app here: https://www.sony.com/electronics/support/software/00269130.

      Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Vincent Sony_US

  • Rated 3 out of 5 stars

    Headphone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's okay but expected better quality for this brand

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vern, We are sorry to hear that. We take all user input seriously and will make sure your comments reach the appropriate person. To improve the sound and noise canceling feature, you can check out the details from the links below:

      https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442877.html
      https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442791.html

      Make sure your headphones are up-to-date: https://www.sony.com/electronics/support/wh-xb910n/software/00268736. The updates include key features, applications, bug fixes, and feature improvements. 

      With your new WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Should you need further assistance, you can email us at socialsupport@am.sony.com.

      Sincerely,
      Vincent Sony_US

  • Rated 3 out of 5 stars

    poggers

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i think xqc uses this so i approve too pogchamp o7

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi albert,

      Thanks for sharing your review and experience with the WHXB910N. Because you do like them so much would you mind updating your star rating to show other buyers how great they are?

      If you are not satisfied with the headphones or in-need of assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact

      Sincerely,
      -Ralph Sony_US

  • Rated 3 out of 5 stars

    There ok

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There ok here outside noise sometimes not that loud

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Arrt, Thanks for the review. With your WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. Make sure to update your headphones with the latest firmware version. This can help improve its performance and features. Visit our support site to know more about the update. Thanks for choosing Sony! -Craig Sony_US

  • Rated 3 out of 5 stars

    It could be much better

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of this product, The audio is way too punchy and not worth the price, so I returned them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good headphones. I wish the band were smaller, as my head is small

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed, waste of money.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product! Which I could return but I didn’t get to try them out until after the deadline. Anyway, just go for something cheaper and effective. This “bass boosted” headphones have the least amount of bass I’ve ever experienced on a pair of headphones. They also glitch and turn off if you have to adjust them on the right side (the side with the touch panel). Lastly, if you’re going to use them for jogging, expect the sound to be very distorted because of the way the speakers are setup.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is Soso quality of music is OK but could be

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Christmas

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my brother Christmas gift he like it a lot

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carbon, we're glad your brother likes our product. When an original music source is compressed, it loses the high-frequency elements that add detail and richness to a track. Our Digital Sound Enhancement Engine (DSEE) faithfully restores these to produce high-quality sound that’s closer to the original recording. With two feedforward and feedback mics, WH-XB910N captures more of the ambient sound around you. You’ll enjoy a natural listening experience while staying connected to your environment. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    It's not the shape of my head....

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound range is decent and great carrying case however seal around my ears is worse than my Sony XB950N1 Headphones and my AirPods Max. I know the price points are different but I think the seal is essential for any noise cancelling headphones to be effective.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good not great noise cancelling. Comfortable and good sound. App allows for personalized sound settings. The case is ok, good size but putting headphones away can be a little particular. Battery life is good. Easy to connect to devices, with good phone call respons/sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Paul75, We are glad that you like the overall quality of your new Sony wireless noise canceling headphones. With your new WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Please take note that the noise canceling function of your headphones is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Make sure to update the firmware to improve their performance: https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000448434.html. Thank you for choosing Sony! Vincent Sony_US

  • Rated 3 out of 5 stars

    Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. Noise canceling could have been better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good, rich sound.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great headset. Not heavy on the bass. Good but if you really want that bass, this isn't the headset for you. Except for that, the headset is very comfortable, and the sound is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisC,

      Thanks for sharing your review and experience with the WHXB910N. We're glad that you like the sound quality and comfort of the headphones. With the Sony Headphones Connect app, you can adjust the CLEAR BASS and equalizer function to tailor-fit the sound quality to your needs. For more information, please refer to this link:

      https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442829.html

      Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Solid bass heavy headphones with great features

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony’s WH-XB910N’s are a mid-range noise cancelling headphones which are feature packed and locked and loaded for bass. Priced in direct competition with many other mid-high end noise cancelling sets, Sony brings some unique features, and nice extras to a competitive market. That said, do they stand on their own? The first thing that you will notice opening the box is that the headphones are securely packed in a nice zippered hardshell carrying case. Inside the case, the XB910n’s lay flat and densely packed thanks to their double hinged design. Between some of the spaces are both a 3.5mm headphone jack cable and a curiously short USB-C to A charging cable. Removing the headphones reveals a solid, but plastic design. These are Circum Aural, meaning that they are over the ear headphones (henceforth referred to as ‘cans’). Everything feels quite solid, and nothing is creaky or too bendy. Double hinged headphones always give me worries due to seeing quite a few in this price range crack and break. Time will tell how it fairs but Sony build quality is pretty high and the plastics feel like the right materials. The headband is padded and covered in a soft touch leatherette material. The plastics are matte, which is a welcome texture for headphones which some manufacturers try to go glossy with. The left ear cup has a dedicated noise cancelling button, power button, 3.5mm input, and USB-C charging port. The right ear cup looks blank, but hides a touch sensitive surface on the outside, allowing music to be easily paused, volume adjusted, voice assistants launched and more. Most touch systems I’m not a fan, and this one took a bit to get used to, but the generous size makes working with it quite easy. Simply gesture up or down for volume adjustments, left or right for previous/next track, or simply tap, double tap, or tap and hold for various functions. Audible feedback allows you to know that your gesture was recognized, and this works relatively smoothly. Sony includes quite a bit of features and software support. Some of this works better than others, but it’s laudable. You are prompted during initial setup to download the Sony Headphone app. Pair through this app I found slightly annoying. I think I would have prefered to use the normal bluetooth pairing method, as it took a couple of attempts for the app and my iPhone to get along. Regardless, once paired the app is very necessary - not least of which is equalizer. The default setting uses a clearbass setting that is anything but. In fact, I’d recommend “Bright” (which is clearbass -1) or “Excited” modified from clearbass +8 to 0. It's funny how bass heavy the tuner makes these already naturally tuned for bass headphones. I’m all for bass and powerful equalizer sound, but my preference is to neutrally tune the headphones, and let your EQ accentuate what it needs to. These headphones can get pretty muddy on the bass side if you push them with clearbass. In fact, I enjoyed my bass heavy songs more with the “Excited” curve and clearbass off. The nice thing here is that this is all configurable, so it’s probably fine. The drivers themselves are more than capable of hitting bass clearly all the way down to audible frequencies. Highs are clear when they are allowed to be. Overall the sound signature is bass heavy, but tunable. Most people will be happy, but audiophiles please look elsewhere. While Sony would say they are designed for comfort, I found the earpads letherette to not breathe very well. They are comfortable enough, but I did fine my ears getting warm. They encircle your ears well and provide a good sound seal without even having noise cancelling on. With noise cancelling on, there is a very good isolation from many annoying background noises. There is a smart mode, called Adaptive Sound Control, that will adjust noise cancelling based on the ambient surround, which I found annoying when running my dishwasher as it would constantly turn noise cancelling on and off as I walked around. That said, it probably functions in other environments quite well to optimize the battery. One really cool feature is putting your hand over the full touch sensor on the right ear cup will mute music and pipe in outside sound (for instance if you are on a subway and you want to hear what stop is being announced). I actually really appreciate this feature. There is another audio feature called DSEE, and I have to admit, it definitely cleared up high frequency compression artifacts on most of my streaming music. There are a plethora of other features, like multi-device pairing, Fast Pair support on android, Swift Pair on Windows 10, and Google Assistant/Alex assistant integration. I have enough Alexa devices around my household, so I rely mostly on the native Siri setup on the iPhone, for which the Sony works well. The noise cancelling dual microphone setup seems to do a good job for basic phone calls, and no one has complained about my audio. Battery life and charging are both big points for Sony - with 30 hours of runtime being boasted for the headset. That of course isn’t with noise cancelling engaged. Sony also says 10 minutes of charging will give 4.5 hours of runtime. While a full charge takes a lot longer than 10 minutes, the headphones do seem to charge relatively quickly. Overall, with excellent sound quality, a plethora of features, and excellent software support, the XB910N’s are a good update to the outgoing XB900N’s. While the sound signature is bass heavy, that might be your thing. I love the audio control from the app, and I appreciate the DSEE tuning. There are a lot of options at this price range, but Sony brings a competent heavy hitter with excellent build quality to the table. This should be on your short list of ANC headphones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony WH-XB910N Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A discounted price made this a good deal. Sony's addition to the 900 series has an app that can be used to reset factory settings to your liking. Also comes w/ a carrying case and charging cord and cord to connect to devices if not using bluetooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ROBIN, We are glad that you like your new Sony wireless noise canceling headphones. With your new WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony! Vincent Sony_US

  • Rated 3 out of 5 stars

    Very basic

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are not for those looking for superior sound or quality.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Wrong headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have the wrong product. The last headphones I bought on that day were wired. They aren't quite as good as the wireless ones I bought a couple months ago. I REALLY don't like charging both the headphones and the sending unit, which is why I bought the ones you thought were wireless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Bluetooth

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work great for my use. I bought these to use with my tv late at night and not disturb the others in my household. Top gun maverick sounds amazing in these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelJ, That's great! We are glad that your Sony wireless noise canceling headphones work for your use. With your WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great headphones.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for me. I use them with my laptop and when I watch a movie on TV. The sound is a little bit low at full volume but definitely loud enough.

    I would recommend this to a friend