Customer Ratings & Reviews
- Model:
- WHXB910N/B
- SKU:
- 6479546
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the noise cancellation, comfort, battery life, bass, price, connectivity, and ease of use of the WHXB910N Wireless Noise Cancelling Over-The-Ear Headphones. They appreciate the powerful bass, long battery life, and comfortable fit. Customers also find the headphones easy to use and connect to their devices. However, some customers have concerns about the volume, touch controls, build quality, and fit of the headphones.
This summary was generated by AI based on customer reviews.
stops working within year
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved them until one day onside of the headphone started making a warbling sound and then within the day they stopped working correctly (sound at highest level is barely audible). I took excellent care of them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LaurenM, We are sorry to hear that you are experiencing issues with your WHXB910N headphones. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try these steps to troubleshoot the headphones.
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
To reset and initialize, please check these help guide links:
https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000467020.html
https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000467021.html
Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Headphones" and from there you'll see different ways to contact us.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:
Regards,
Carl
Sweet!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome, I got them for work to keep me from having to use ear plugs, the active noise reduction does that and more!!!
I would recommend this to a friendNot good noise cancelling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noice cancelling is not that effective. I can still hear the normal tv volume and people talking. I bought this for noise cancelling primarily but not happy about it. The caller’s voice is fine.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Pad not good after few use, it coming out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi, Sound quality is nice . However , Headphone pad quality is worst
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Aryap,
While we are glad to hear your satisfaction with the outstanding sound quality of your WH-XB910N, we are really sorry if you are experiencing an issue with its touch sensor control panel. This is certainly not the news we'd like to hear from you. We'd love to know more about the problem you are having and help you out. please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We are looking forward to your message.
Sincerely,
Romeo
Sony Social Support
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bottom line my Sony WH-XB900N are way better all around compared to these headphones. Better material quality and better sound quality on my old headphones. So, decided instead to return these and ordered replacement earbuds for my XB900N :)
No, I would not recommend this to a friendGreat headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Sony out did themselves with these headphones. I love them especially the touch features on them.
I would recommend this to a friendNot noise canceling & max volume too low
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not noise canceling headphones. I purchased the headphones because of my coworker. She is constantly clearing her throat which is very disturbing.The headphones did not help at all. Even with max volume which is really low and noise canceling feature I would still hear her clearing her throat. Very disappointing!!! I will be returning them.
No, I would not recommend this to a friendGreat Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW! These headphones are a true pleasure to use, especially with the microphone for using with my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DennisM,
Great! We're glad that you are enjoying the call quality of the headphones. Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter. Thanks for choosing Sony!
-Ralph
Keep focused
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great isolation from external noise. Fulfills its purpose, high sound fidelity, low external noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Awesome,
Perfect! We're glad that you are enjoying the noise canceling function and sound quality of the headphones. With the Sony WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support multipoint connection and have a battery life that can last up to 30 hours. Thanks for choosing Sony!
-Ralph
Better than Beats!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ambient sound settings & EQ! Sound quality is awesome. Noise cancelling is great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Timbo318, We are glad that you love the sound quality and noise canceling of your new Sony headphones. With your new WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for your purchase. Enjoy! Vincent
Great headphones at a decent price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I chose these because they were more than a hundred dollars cheaper than the worn-out ones (another brand) they were replacing. I am generally pleased with them; the sound quality is fine. The noise cancelling is not as good as I had hoped, and they are not as comfortable as my old ones, which is really no big deal unless I wear them for more than an hour. "Invisible" swipe touch controls for volume is a nice feature. A great value from a reliable company.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CajunMichael, We are sorry to hear you are having issues with your new Sony wireless noise canceling headphones. To isolate and hopefully resolve the noise canceling issue, you can follow the guide from this page: https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442791.html. Please make sure to wear your headphones correctly and adjust the length of the headband according to your preference: https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000448425.html. Despite your concern, we are glad that you are still generally pleased with your headphones. With your new WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Travel Quiet Time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got to use while traveling. We have used them once for a recent trip and they are awesome!!! Our next trip is in 5 days, yay!
I would recommend this to a friendGreat value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headset. Used it with the wire not Bluetooth to watch movies on several flights. Would recommend.
I would recommend this to a friendfair
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not the best at noise cancelling. very bulky on top of the head. the headset on its own is also very big more than usual.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gloria,
Thank you for telling us about your experience with your WH-XB910N headphones. We're sorry to hear that you have an issue with the noise canceling feature of your Sony unit. We also appreciate your feedback regarding the build design of these headphones. Our WH-XB910N has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
If the effect of noise canceling is not sufficient, please follow the steps from this link to try and resolve this issue:
https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442791.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my son’s second pair, uses daily and loves these headphones! He wore the last pair out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pfeffer10, We are glad to hear that your son loves his new Sony wireless noise canceling headphones. With his new WH-XB910N, he will get closer to his favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. He will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of his headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for trusting Sony! Vincent
- Pros mentioned:Bass, Battery life, Sound quality
Sony WH-XB910N Noise-Cancelling Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently had the opportunity to try out the Sony WH-XB910N Wireless Noise Cancelling Over-The-Ear Headphones in black, and I must say that I am quite impressed with the product. These headphones have a sleek and modern design, which is very appealing to the eye. The overall build quality is great, and they feel sturdy and well-made. The noise cancellation feature of the headphones is excellent, and it effectively blocks out external sounds. This is particularly useful when you are in a noisy environment, as it allows you to focus on your audio without being distracted by external sounds. The audio quality is also very impressive, with the headphones delivering clear and crisp audio across a wide range of frequencies. The bass response is particularly noteworthy, with the headphones delivering deep, powerful bass that is sure to please any bass lover. Another great feature of these headphones is their wireless connectivity. They are very easy to pair with your device, and the Bluetooth connection is stable and reliable. The battery life is also impressive, with the headphones lasting up to 30 hours on a single charge. Overall, I would highly recommend the Sony WH-XB910N Wireless Noise Cancelling Over-The-Ear Headphones to anyone looking for a high-quality pair of headphones with excellent noise cancellation, great audio quality, and convenient wireless connectivity.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RShetty,
Amazing! We're glad that you are enjoying the design, noise canceling function, sound quality, connectivity, and battery life of the headphones. With your XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony!
-Ralph
High quality headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mainly use these when im at the gym and the leather ear cuffs havent deteriorated on me yet!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ITguy, We are glad that you like the quality of your new Sony wireless noise canceling headphones. With your new WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony! Vincent
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, noise cancelling isnt the best but if you have music on it is great. Would recommend to anyone.
I would recommend this to a friendIt’s pretty good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the XM4s but my grandma couldn’t tell the difference, I think her being blind helped.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LuisV, We are happy that your grandma likes her new Sony headphones. With her new WH-XB910N, she will get closer to her favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. She will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of her headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony! Vincent
Excellent sound and noise supression
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best option if you don't have the budget for the high end ones!
I would recommend this to a friend