Customer Ratings & Reviews

Hi Mona,

Thanks for sharing your review and experience with the WHXB910N. Your feedback is extremely important to us and is very much appreciated. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). You may also find this link helpful:

https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442791.html

Charging is completed in about 3.5 hours (empty battery to its full capacity). The charging time may differ depending on the conditions of use. It is recommended to use a USB AC adaptor (commercially available) capable of supplying an output current of 0.5 A (500 mA) or more. Make sure to also use the supplied USB Type-C cable. For more information, please refer to this link:

https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442860.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US

Sincerely,
-Ralph

Hi MOffice, We regret to hear you are having an issue with your Sony wireless headphones. If you are trying to use your Sony XB910N Bluetooth headphones for video calls on a computer, you need to make sure that the speaker and microphone settings are set correctly. Otherwise, the voice of the other party may not be heard or the other party may not hear you. Check out this link for more details: https://www.sony.com/electronics/support/articles/00250089.

If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
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Sincerely,
Vincent

Hi Micah,

This is not the experience that we want you to have. Pair the headset again with your source device. Make sure to also try multiple sources. Resetting and initializing the headset may also help resolve the issue. Please refer to the steps on these links:

https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000467020.html
https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000467021.html

Hope this helps. If still not resolved, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.

Sincerely,
-Ralph

Hi JamesF, We’re sorry to hear you did not have a great experience with your Sony WHXB910N. To resolve the noise cancelling issue, please follow the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442791.html

For audio sync issues, please try to reset the headphones. Please refer to this link for the resetting procedure: https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000467020.html

I would also suggest you check the audio/video sync settings on the connected Bluetooth device.

Please note: The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Yanireth,

We regret to hear that you were not satisfied with the WHXB910N. Your feedback is extremely important to us and is very much appreciated. For optimum fit and comfort, it is recommended to wear the headphones properly and adjust the headband depending on your head shape. Thanks for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi RichC,

Thanks for commenting and we're sorry if you're experiencing a connection issue with your WH-XB910N. This is certainly not the news we'd like to hear from you. Regarding your concern, the Bluetooth function of these headphones are designed to receive an audio signal from audio devices that support the Advanced Audio Distribution Profile (A2DP) Bluetooth® profile (Ex. TV, Mobile phones, smartphones, music players, etc.). If your Samsung TV supports Bluetooth A2DP, then you can connect our WH-XB910N so you can get the audio from the PlayStation 5. Please check with your TV manufacturers information to confirm the compatibility. For Bluetooth pairing and connecting instructions, please refer to the following links:
https://www.sony.com/electronics/support/articles/00159290
https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442837.html

Should you need more information/technical assistance, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

I hope this helps

Sincerely,

Romeo
Sony Social Support

Hi user823879,

You made the right choice upgrading to the Sony XB910N! We're glad that you like the comfort, battery life, sound quality, and connectivity of the headphones. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony!

-Ralph