Customer Ratings & Reviews
- Model:
- WHXB910N/B
- SKU:
- 6479546
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the noise cancellation, comfort, battery life, bass, price, connectivity, and ease of use of the WHXB910N Wireless Noise Cancelling Over-The-Ear Headphones. They appreciate the powerful bass, long battery life, and comfortable fit. Customers also find the headphones easy to use and connect to their devices. However, some customers have concerns about the volume, touch controls, build quality, and fit of the headphones.
This summary was generated by AI based on customer reviews.
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too bass heavy and the noice cancellation is terrible
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi User, We are sorry to hear about your experience with your Sony wireless headphones. You can adjust the bass and personalize your listening experience using the Sony | Headphones Connect app: https://www.sony.com/electronics/support/wh-xb910n/software/00269130. To isolate and hopefully resolve the issue with the noise canceling feature of your headphones, you can follow the troubleshooting steps from this page: https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442791.html.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Need app for phone or it doesn't work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of connection issues, will only connect with an app
No, I would not recommend this to a friendGood one... but....
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound clarity but in between, sound clarity drops and that's so annoying
I would recommend this to a friendNot Bad For The Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent headphones I bought just to chill. Easy to change the settings.
No, I would not recommend this to a friend- Pros mentioned:Bass, Battery life, Comfort
Great Headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery on these headphones lasts forever, the bass is great and adjustable, and they're comfortable to wear! If you're looking for a slightly more affordable option for headphones these are a strong contender.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Great! We're thrilled that you are enjoying the battery life, sound quality, and comfort of the headphones. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Tunes out the World
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First thing I have to point out is that the noise cancelling on the WH-XB910N is near perfect! I couldn't even hear my dog barking in front of me with active cancellation turned on. So if the goal is silence, these are great at it. Pairing was a breeze and with the Sony App. One thing I appreciate about Sony's app is that you don't have to sign in and it has its own equalizer. Some hp's require you to use your OS's EQ, which is a terrible idea since I have so many different devices I pair with with different sound profiles. The sound on the WH-XB910N is terrific. I usually prefer open back hp's, but that would defeat the purpose of sound isolation. The sound stage is pretty wide for a closed back set and the bass is deep without distorting vocals and other sounds. The foam seems to have some breathablity since one of my biggest gripes about closed back hp's are the heat. Sony did a great job with the WH-XB910N to keep heat retention low. The WH-XB910N are a great set of headphones for sound isolation and music. Getting the for either purpose wouldn't leave you wanting for more.
I would recommend this to a friend Music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for phone conversations /////////////////
No, I would not recommend this to a friend- Pros mentioned:Comfort, Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fitting especially when I'm wearing glasses. The noise cancelling system is phenomenal, the sound clarity is exceptional and the price point is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErinM, Awesome! We are so glad to hear that you are happy with your new WHXB910N! Thank you for the 5-star rating and for choosing Sony! -Carl
Great until stopped working under a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were great until last night, not even a full year and the headphones either no longer pair with any device or shut off immediately after pairing. Have reset the headphones/unpaired and paired devices over multiple times/made sure software was up to date and still nothing. What a joke for a $250 priced headphone
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoeF,
This is not the experience that we want you to have. Aside from resetting the headphones, we hope you also tried initializing the headset to help resolve those issues. Please refer to the steps on this link:
https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000467021.html
These headphones come with a 1-year manufacturer's limited warranty. If still not resolved, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Ralph
Right headphone provide "White noise"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right headphone provide "White noise". Complicated phone management, need application. Need update no clue how to install it. Old days noise cancelling phone for $250 was better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TaxSoftware, We regret to hear you are having issues with your Sony headphones. This is definitely not the customer experience we want you to have. We highly recommend installing the Sony | Headphones Connect app on your mobile device to personalize your listening experience and update your headphones. Updating the firmware of your headphones will improve their general performance and may resolve any possible software-related issues. You can follow the guide here to update the firmware of your headphones: https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000448434.html. Make sure there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device and you are away from places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Battery life, Sound quality
Great pair of headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always loved Sony headphones in terms of sound quality and features. This product is great for people who can't afford or don't want to pay for the higher price for the 1000XM4. This is also good for people who like more bass in their music but you can lower it with an equalizer in the sony app. thankfully this improves over the XB900 with a carrying case instead of a pouch and also multipoint connection so you can have it connected to your phone and laptop or etc. Inside the box you get the headphones in the case along with a USB type A to USB type C cable for charging and a 3.5mm headphone cable. The headphones are made out of plastic but for $100 cheaper then the 1000XM4 i will accept it. It includes 30 hours of battery life with ANC on which is good. As far as sound goes it is more boomy then the 1000XM4 out of the box but it sounds great. You can still hear the mids and highs as well.
I would recommend this to a friend Spend a fewer dollars and get a quality headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not always connect with TV. This should be a simple procedure, but with these headphones it is hit or miss. I also find them far less comfortable that other headphones I have used.
No, I would not recommend this to a friend- Pros mentioned:Bass, Sound quality
Remarkable Noise Cancelling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this for 2 years now. The noise cancelling is great. You can make phone calls, change volume, skip music, and even access google assistant just by touching the headset. It provides great bass as well. I will definitely buy again if I had to.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Great Buy, won't be disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. The sound is amazing and the headphones are comfortable. Battery life is pretty good. I'm happy with this purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user653712, We are glad that you like the quality of your Sony wireless noise canceling headphones. With your XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Bass, Sound quality
Great sound quality! Chunky look
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling and ambient sound are definitely the best part about this headset. After a week they kind of glitched and I heard a terrible static sound to the point where I couldn't use those two settings. This is semi-common with sony headphones though. Mine ended up fixing myself and I love using them when walking around my university. They are kind of clunky and big so they might not be the most stylish headphones ever, but that does not really matter to me. The bass settings are fantastic, and is a perk I didn't know I would use so much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatTheCat, Thank you for your awesome review! We are glad to hear that you are happy with your purchase! The WH-XB910N noise cancelling headphones enhance all your low-end frequencies for exceptional bass. A dedicated bass duct on the headphone housing and increased air-tightness between the driver units and eardrums help to create precise, punchy rhythms that lift every track. Yet these wireless headphones also maintain vocal clarity for a wonderfully rich, well-rounded listening experience. -Carl
Horrible… Awful… Can’t use Noise Cancelling at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were great for a couple of weeks. But now when noice canceling is on there is a constant humming! The humming is at a frequency that causes my head to feel like it’s going to explode!
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the headphones work great! I did a long time researching what I wanted and it came down to these and skull candy because of price. And for the price you get so much more and when you add the app for the headphones.. it's super nice and just makes these headphones so much more worth it! Please if you are on a budget( wait for sell) and want something good. Get these!!!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great comfy headphones!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing!!! I’ve been looking for a decent pair of headphones for a long time. The biggest issue I have when looking for good headphones is comfort but these are incredibly comfy. There’s a lot of features on the app that I’m still learning but it’s super cool and the sound is so customizable. Would def recommend, especially if it’s on saleeee
I would recommend this to a friend - Pros mentioned:Bass, Battery life, Sound quality
Nice sound quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good , excellent sound, base, connectivity, long battery life
I would recommend this to a friend Poor sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is horrendous. Unsure of whether or not I purchased a defective pair but the "extra bass" is non-existent. On max volume, it seems as if they are only turned halfway up. Will be returning ASAP.
No, I would not recommend this to a friend