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Customer reviews

Rating 4.6 out of 5 stars with 2893 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, battery life, bass, price, connectivity, and ease of use of the WHXB910N Wireless Noise Cancelling Over-The-Ear Headphones. They appreciate the powerful bass, long battery life, and comfortable fit. Customers also find the headphones easy to use and connect to their devices. However, some customers have concerns about the volume, touch controls, build quality, and fit of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 2,893 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great battery life is really durable and sits nicely on my head :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Almudena, Thanks for the 5-star rating! We're happy that you are enjoying your headphones. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 4 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones. Nice sound, nice fit, noise cancelling is alright, battery life is good.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Very comfortable and sound really good!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have many pair of wireless headphones, probably about three that are made by Sony. A few years ago I was far from impressed with their headphones and earbuds, and they have definitely had some misses along the way, but all that has been changing for the better over the past several years. These are so far, my favorites not only among the Sony brand but of pretty much all the ones I currently have. What makes this pair different? It comes down to two things for me. The sound and the comfort. Nobody is going to wear headphones for very long if they're uncomfortable or if they just don't sound good to them. Let's face it, headphones, speakers and earbuds are very subjective. They will sound and feel different to every person who listens to them. My personal experience with these has been very positive. They come in a nice zippered hard case with the Sony logo on it. The headphones themselves are black and have a nice modern look to them. They're quite lightweight and they sit very comfortably on my ears. These are noise canceling, so they go completely over each ear. If you're going to buy comfortable headphones, this is a must. I don't care what some people say, the ones that are smaller and sit on top of your ears (you know the ones) will just not sound good in all situations, nor will those types stay in place for very long. These are very comfortable, and I have no problem wearing them for more than an hour at a time. The ear cup pads are soft and pliable, and have a good amount of padding, which also help to make them pretty sound proof. The top band wasn't forgotten when they were handing out the padding either. This has the same soft pliable material on it which complements the fit very well. I've had other brands that skimp on the top padding and they would always give me a headache after a short while. These just feel good. I always listen to music several different ways when checking out headphones. Both methods use my phone, but the first way just plays MP3 files from my Android phones' storage. The second way allows me to stream my .flac music files from my network hard drive. It's always good to try out several different players, and this allows me to do that. No matter what type of music I played, these phones sounded great. The bass sounded deep and full with really good sound pressure levels that make your ears “feel” the music (as they should). The midrange was clear and present without getting lost in the bass. Highs are audible and cut through nicely without being shrill or annoying. I listen to a wide variety of music but I enjoy it all... well, loud. Depending on the app you use to listen to music, your results in volume will vary (mine did anyway). I found that I would have liked just a little more volume at the top. This depends on the recording and the player you're using a great deal, and it's really not too bad, just something I noticed. Playing at full volume does allow the bass end to get a little muddied, but not to any great degree and it can be compensated for by using the app EQ. As far as the noise canceling is concerned I don't for the most part, like to use this type of feature. I don't have much of a need for it. You have your choice of Ambient sound and Noise Canceling. I was able to confirm the Noise Canceling setting does work adequately and I'm happy to say there was really no audible change in the sound of the music you hear, just how much external sound comes through. The controls are surprisingly easy and I loved the way the right ear cup is used as a touchpad. Swipe up or down to raise and lower the volume, swipe forward or back to go to the next or last song, and double tap the center to pause/play or answer the phone. Simple, and intuitive. There's only two buttons total. A round one for power and Bluetooth connection, and an elongated one for noise canceling and ambient. There's also a USB-C port for charging, and 1/8” jack for a stereo cable. Both of these cables are included by the way, just in case you don't have them. They even have a place to store them in the case. There is a free app included for either Android or Apple. It gives you the ability to update the firmware (which my headphones were able to do right after opening the app). It shows the battery percentage of the headphones and offers some transport controls and gives you the ability to change the adaptive sound settings. It also gives you links to the manual, tutorials, an equilizer and the ability to connect to two devices at once. I'm generally not a huge fan of stand alone apps like this because it's just another thing to have to open and use. But for the most part, you don't need it unless you want to update the firmware, so it's not completely ancillary. WHAT I LIKED: - The sound was well balanced and had good clean low end. - The fit and comfort were excellent. - The touchpad controls were easy and very intuitive. WHAT I DIDN'T LIKE: - Bass was a little muddied at high volume, but I would guess most people won't really mind because it's not extreme (snd most people probably don't play at full volume). Very well thought out design overall. Nice job Sony.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Overall very good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had these pair of headphones for a month or so, but the quality, sound canceling, and battery life are great. One small issue is that about once or twice every 4 hours in use, it will just disconnect from my phone. Also trying to pair it with my computer has been a bit inconvenient. Since I've only had this for a month, I cannot speak about its durability

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY THESE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the headband sucks it cracked only had them for 3 months and the ear pads come off easy plus all. The technical issues just dont buy theses.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I regret buying these.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over priced and not good. Can’t control the sound. Swipe all u want n it don’t change. Complicated to syncs with tv n make it work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very lousy. I wouldn't recommend them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    wireless Sony headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable, even when I wear my glasses! Noise cancelling works well and adjusts to ambient noise without b=causing discomfort/dizziness like I had with other noise cancelling headphones

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap plastic and cheap drivers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It had cheap plastic and cheap drivers. You could still hear the noise outside the earmuffs. I used to be a huge fan of sony but i think it’s starting to dwindle.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mw05,

      We regret to hear that you are not satisfied with the WHXB910N. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Please refer to this link for more information:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-xb910n/software/00268736

      Make sure that you are also wearing the headphones properly. This will help you achieve the best experience with the noise canceling function. You may also refer to the troubleshooting steps on this link to help resolve the issue:

      https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442791.html

      Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US

      Regards,
      -Ralph Sony_US

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    2 weeks of use: happy. Sound, battery, NC, fit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NC: I got them mostly for flights. They do a really good job dampening noise (excluding nigh pitch) but don’t quite cancel. I got them on sale $130 so they were very worth it. Comfort: they can be worn for several hours before they begin to be uncomfortable. I had them on for around 7 hours before they became uncomfortable. Fit: they’re a bit on the larger size in my opinion. I have large ears and they fit over them fine. They do look a bit big, mostly look wide. They adjust well; i can fit them over a hat easily. Battery: I have used them for around 15 hours since last charge and they’re at 60%. The battery is really great and really quick. Sound: the app lets you adjust sound to get whatever you want. Bass is a bit weaker than you might expect but not disappointing by any means. Why not 5 stars? I was hoping for the noise cancelling to be better (again, not disappointed, just that it’s not perfect)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user961673,

      Thank you for the review and we're glad to hear that you're happy with the sound, battery performance and fit of the headphones. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have had no issues with the headphones at all. The battery life is amazing, even on noise canceling and ambient noise almost the entire time. The noise canceling works so well that it blocks out mostly noise of an airplane while in one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimmieH,

      Awesome! Thank you for the 5-star rating and we're glad to hear that you like battery performance and noise canceling of the headphones. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Great sound for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and not too terribly expensive, my sense of music is very bass heavy so when adjusted it sounds amazing. Also doesn’t leak noise unless all the way up only thing is if not sure if it doesn’t cup my ears correctly or why the noise cancelling just doesn’t muff out most noises.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned. Failed to connect to blue tooth on multiple devices.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Comfortable

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent headphones offered by Sony These are not the super high end with the price tag to match Simple pairing, and intuitive controls to make volume and selections easy Sound is on the heavy side (lots of bass) and noise canceling is on par with the rest Overall a good buy

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Sony headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The song quality is excellent. They are very durable and Has a long battery life. I would recommend this heads up for anyone who has a teenager that is harder than the electronics

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Comfort

    Rated 5 out of 5 stars

    Great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfy, love the base and on Black Friday great deal! They don’t have features like the new ones do where it detects if you are talking and will pause but still rather cool!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Tamara results

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound pretty good. I am not sure how to use the wireless feature. I was thinking that I would be able to listen to my CLASSIC iPod or MP3 player wireless, but it does not seem to work or I am doing something wrong. Downsize, is the headphones you have to be careful where you touch on the ear covering. It is very sensitive. The instructions that come with these headphones, a lot of the information is very vague. For example, it does not tell you how to use the wireless portion when listening to music from your Android phone, Classic iPod or MP3 player. It does not even mention if this feature works with electonic devices I mentioned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tami, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. Please follow this link when connecting the headset to Bluetooth devices:

      https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442837.html

      If he touch sensor control panel does not respond correctly, please follow this link:

      https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000448166.html?search=touch%20control

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thanks for choosing Sony. ~Earl Sony_US

  • Rated 1 out of 5 stars

    Noise cancelling except for the annoying hiss

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned these. Mine made a low level hiss when noise cancelling was on... It was madning...

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ccunningham, We regret to hear that you have an issue with the headphones and the unit had to be returned. This is definitely not the customer experience we want you to have. The issue could have been isolated or resolved by updating the firmware of the unit: https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000448434.html. The updates include key features, applications, bug fixes, and feature improvements. We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase. Thank you. Vincent Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great sound reproduction

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are better than my Bose ones, longer range and better sound noise canceling . The battery is long lasting and quick charging

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Comfy, deep bass, good noise cancellation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you love deep bass and want good noise cancellation at a more affordable price than other models, this is a great choice. I can connect to two devices at once, making it easy to switch between my phone and laptop.

    I would recommend this to a friend