Customer Ratings & Reviews
- Model:
- NS-24F201NA23
- SKU:
- 6491295
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 24" Class F20 Series LED HD Smart Fire TV highly for its picture quality, ease of use, and ideal size. Many appreciate the value for the price and simple setup. However, some customers have reported issues with the remote control and connectivity. A few have also noted concerns regarding the stand and volume.
This summary was generated by AI based on customer reviews.
Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv serves its purpose. Needed addition to my garage gym.
I would recommend this to a friendSmart
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased on a whim product it’s okay screen my delivery was wonderful he waited for me but overall this was what me happy
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Smart Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We're glad to hear that your delivery went smoothly and that the delivery person was accommodating. It's great to know that the product meets your needs and brought you happiness.
If you have any further questions or require assistance with your TV, please feel free to reach out. We're here to help! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Nice economic TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice economic TV for teens. Good for Live or recorded shows and basic gaming.
I would recommend this to a friend- Pros mentioned:Picture quality
Remember the end user
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my elderly mother as a gift. Size was perfect. Hard for her to navigate the smart tv interface. Wish they would make the interface more intuitive.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi PortiaO, Thank you for taking the time to leave a review of our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Fine replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a non- smart TV and am pleased with the improved reception.
I would recommend this to a friendinsignia T. V. / monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good T V. Using also as a P C. monitor. should have got a bigger size though.
I would recommend this to a friendreview
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we love it very much and enjoying this product at home.
I would recommend this to a friendMeh!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. This was a purchase for my kitchen. I'm not impressed and regret this purchase. It took about 40 mins to update during the initial setup, cycled on and off. I'm not able to watch the same movies that I can watch on my other TVs because of the tethering and slow processing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We're sorry to hear that you're not impressed with your purchase and regret it. We understand the frustration caused by the long update time and the issues with tethering and slow processing. Your feedback is important to us, and we take it seriously as we strive to improve our products and services. Keith | Insignia Support
Insignia doesn't work for very long, not friendly!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for an older friend in Jan 2023. it died just under 16 months of use. The setup is not intuitive and older older folks may need a LOT of help navigating setup and use. This was being used for Over-the_Air TV rather than streaming and worked well as long as the unit worked. Tuner needed to rescan TV channels often. Finally couldn't find ANY TV channels, even though a replacement TV worked just fine in the same location and with the same antenna. Spend a little more to get a TV that will last longer.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear about the issues you and your friend experienced with the TV, including its short lifespan and the challenges with setup and use. Providing reliable and user-friendly products is important to us, and we apologize for any inconvenience this has caused. Your feedback regarding the setup process and tuner performance is valuable, and we'll use it to improve the design and functionality of our TVs in the future. If you need assistance with finding a more suitable replacement or if there's anything else we can do to help, please don't hesitate to reach out to us. We apologize again for any inconvenience this has caused and appreciate your understanding. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Menu on startup not great, can’t default directly to fios without having to exit the menu
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We appreciate your honesty about the startup menu and the inconvenience of not being able to default directly to Fios. Your insights are valuable to us, and we will take this into consideration for future improvements. Your satisfaction is important to us, and we appreciate you sharing your experience. Keith | Insignia Support
24 inch Insignia TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit kitchen counter with excellent spacing and maneuverability.
I would recommend this to a friendPerfect little TV for a small space
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the space and price. Issues when network drops and trying to reconnect.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review! We're glad to hear that your Insignia™ 24" Class F20 Series LED HD Smart Fire TV fits well in your space and offers good value for the price. We appreciate your feedback regarding the network connectivity issues. If you continue to experience problems, please don't hesitate to reach out to our customer service team for assistance. We hope you enjoy your TV! Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Decent small tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints for the price. The tv does what it is supposed to.
I would recommend this to a friend- Cons mentioned:Remote control
Not Dish friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have Dish network. I like to use Dish remote to turn on tv and Dish at same time. I had it set once but now have to turn on tv then tell it to go to Dish.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MargaretM,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs, so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
As expected
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As expected for the price. Wish it has a few more options.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We appreciate your insights and understand your desire for more options. Your comments help us identify areas for improvement. Keith | Insignia Support
Smart TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the price. Sufficient resolution and OK remote.
I would recommend this to a friend- Pros mentioned:Picture quality
Frequent sound issues with no permanent fix
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this tv has a great picture, especially for a 24 inch tv being used in an office, it has constant sound issues. For no apparent reason, sound either drops-out or crackles at an ear-splitting volume. Have tried resetting, checking for os updates, google for other possible fixes, with no luck. Doesn't matter programming source, sound just isn't consistent. Returned the first one within days of purchase, and will probably have to return this one and get something else. That's difficult in a 24/27 inch footprint and with real HD.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
- Cons mentioned:Remote control
Missing parts.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought an open box in excellent condition. Come without remote control and legs screw. I ordered it online, and the solution from customer service is only to return it to the store. If I was able to go to the store not ordered it online.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on the Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We apologize for the inconvenience caused by the missing remote control and leg screws. We understand how frustrating it can be to receive an incomplete product, especially when ordering online.
Please reach out to our customer support team again and mention your situation. We want to ensure you receive the missing parts without the need to visit the store. Your satisfaction is very important to us, and we're here to help resolve this issue promptly.
Thank you for bringing this to our attention, and we appreciate your understanding and patience. -Rolf | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a cheap TV. It works ,has a watchable picture.
I would recommend this to a friendGood TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it’s supposed to do at a great price!
I would recommend this to a friend