Customer Ratings & Reviews
- Model:
- NS-24F201NA23
- SKU:
- 6491295
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 24" Class F20 Series LED HD Smart Fire TV highly for its picture quality, ease of use, and ideal size. Many appreciate the value for the price and simple setup. However, some customers have reported issues with the remote control and connectivity. A few have also noted concerns regarding the stand and volume.
This summary was generated by AI based on customer reviews.
Tv purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stop working at acts funny I no longer use it.........mmmmmmmmmm had to buy another tv at target
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We’re sorry to hear that your TV stopped working and started acting up, leading you to purchase another one. We understand how frustrating this must have been for you. Your feedback is important to us, and we’ll use it to improve our products and services. We appreciate your honesty and hope you’ll consider giving us another chance in the future. Thank you for taking the time to provide your feedback. Keith | Insignia Support
Missing parts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing the screws to attach the base legs to the TV
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for bringing this to our attention. We're sorry to hear that the screws for attaching the base legs to your Insignia™ 24" Class F20 Series LED HD Smart Fire TV were missing. This is certainly not the experience we want for our customers.
Please reach out to our customer support team so we can promptly assist you with the missing screws. We're here to help and ensure you can fully enjoy your new TV.
Thank you for your patience and understanding. We appreciate your feedback and are committed to making things right. Rolf | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right now I am not happy. I found out that this TV does not have RokuTV. I specifically asked the salesperson about it. I cannot get any of my apps on this TV. I do not want to pay for apps that I do not want, just to use this TV.
No, I would not recommend this to a friendWouldn’t recommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this tv. The tv lasted not even a year and now it doesn’t work and there’s nothing that I can do.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DeborahK,Thank you for taking the time to leave a review of our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. Please know that we are improving the quality of this product by considering our customers feedback, for further assistance you can contact our customer service at 1 (877) 467-4289 Monday-Saturday 8am - 9pm CT.
Mariepel C.| Insignia Products
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not very good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In just over a year the speakers in this crappy set started failing and have continued to deteriorate.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MichaelW,
Thank you for the feedback. We do apologize if the quality of the product did not meet your expectation and for what happened. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you the # is 888-237-8289.
Insignia Support,
Renee
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285.
missing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.missing order no help from customer service agents
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for reaching out and sharing your feedback regarding your recent experience with our Insignia™ 24" Class F20 Series LED HD Smart Fire TV. We sincerely apologize for the inconvenience you've encountered with your order and the lack of assistance from customer service.
As the manufacturer, we take your concerns seriously and are committed to ensuring that our customers have a positive experience with our products. We understand how frustrating it can be to face challenges with order fulfillment, and we want to help resolve this issue for you.
To assist you further, we recommend reaching out directly to the vendor's customer support team where you purchased it with your order details, including any confirmation numbers or tracking information you may have. They are dedicated to addressing your concerns and will work to provide a solution as quickly as possible.
If there's anything else we can do to improve your experience or if you have any additional feedback, please don't hesitate to let us know. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter.
Thank you for choosing Insignia.
Not Working
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV looks good, but when I tried to update, never was able to do it….
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the TV. I’m sorry to hear that you were unable to complete the update. If you continue to encounter difficulties, consider checking the manufacturer’s support website or reaching out to their customer service team for assistance. If you need further assistance or have any other concerns, feel free to let me know! Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
Crappiest TV Ever
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to constantly reset television. Frequently get messages with not enough memory.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Thomas. Thank you for writing a review about our Insignia Smart Fire tv. I apologize for having a bad experience with this tv that frquently appears no enough memory. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
- Pros mentioned:Ease of use, Picture quality, Price
Best small TV you can buy, 32 inch size as well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, simplest and best controller I have ever used, this smart TV is, internally, really a computer behind the screen! You don’t need anything besides Wi-Fi to tune into free tv streaming, and it goes to Netflix or any other streaming service with no additional equipment, and you can cast from your phone to it (I know Android does because that’s what I have, I am guessing iPhone is as capable). This and the 32 inch model of it (I also have it) are the absolute best TV buys I have ever made! Highly recommended!
I would recommend this to a friend Insignia 24" Class F20 Series LED HD Smart Fire TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective, it would go black for a couple seconds then come back on for a few seconds. Returned
No, I would not recommend this to a friendDo you care?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to take it back I've already gave a review this leads me to believe you guys don't read them.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi PhillipM,
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. I am very sorry that you are not satisfied with our products. We would love to assist you further! Please feel free to contact us at the link below.
Insignia Support
Shella
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Sucks so bad! Do Not Buy!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy!! Won’t except coax cable connection at all. Because it’s so smart you must manually tell it how you’re connecting to the tv!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV , we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Shella
www.insigniaproducts.com/support
Bad
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this tv at all. I don’t like it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're sorry to hear that you were not satisfied with your TV purchase. We value your feedback and will take it into consideration as we strive to improve our products and services. If you have any specific concerns or issues with the TV, please feel free to reach out to our customer service team so we can assist you further. Thank you for sharing your experience with us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-hd-smart-fire-tv/6491295.p?skuId=6491295
- Pros mentioned:Picture quality, Price, Size
Computer Room TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is excellent. Set up easy. The price was great for a 24 inch smart tv. Great tv for small areas.
I would recommend this to a friend Bad picture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An tv shows with a dark background behind the actors makes the screen blotchy
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi MandyS,
Thank you for taking time to write a review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Dina || Insignia Support || https://www.bestbuy.com/insignia
Bad picture
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I made a quick decision and bought this as a replacement monitor. There are in fact tvs that have a horrible picture. I had to return this one.
No, I would not recommend this to a friendblackout screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i freeze, totally black out. need to unplug and plug the power cord.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Serg,
Thank you for taking time to write a review our Insignia™ - 24" Class F20 Series LED HD Smart Fire TV. We deeply care about the performance of our products and I would like to further review your situation. In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.bestbuy.com/insignia
Tv broke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv broke after owning it for one year. Hoping it’s covered under warranty
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi TerriK!
We do apologies for what happen, for any question you can contact our customer service at 1 (877) 467-4289 Monday to Saturday 8am - 9pm CT.
Insignia Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Picture qualityCons mentioned:Remote control
Great capability for the cost of a tank of gas.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's only been a few days so this is an initial impression. My initial impression is surprise at what you're getting here for the cost of a full tank of gas. This inexpensive little TV has a ton of features and capability. I use this to distract from the monotonous time spent on the treadmill. I have no cable hook up for this so everything comes in over wifi. I do have an ota antenna and the scan found 67 channels. This has an excellent digital tuner. But, I don't actually need ota broadcasts because I can download the Xfinity Stream app from Amazon App Store and watch nearly all available cable channels via wifi! The smart TV features are very comprehensive. The TV itself has a good picture with surprising DTS sound. I did have to turn up brightness all the way due to a dark default screen setting. There is only a SINGLE power/input button on the TV which is where the cheap price starts to show. The FireTV remote is very limited as well for controlling the TV. But, you can buy a generic full function Insignia remote for less than $10. So far I'm really surprised by the value of this thing. I never expected a $65 TV to be so capable. Definitely recommended.
I would recommend this to a friend missing parts
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.missing stands for tv and of course best buy wont exchange it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Perry,
Thank you for writing a review about our 24" Class F20 Series LED HD Smart Fire TV. We know how frustrating it is that the stands are missing. We apologize for the inconvenience it has caused you. We would love to check on this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285