Customer Ratings & Reviews
- Model:
- RF29BB8600APAA
- SKU:
- 6493490
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the BESPOKE refrigerator's beverage center, overall performance, and sleek design. Many appreciate the ample storage space and ice production. While the size and quiet operation are well-received, some customers have noted that the refrigerator is not fingerprint resistant.
This summary was generated by AI based on customer reviews.
POOR QUALITY REFRIGERATOR
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A low quality refrigerator, it was bought two years ago, first the water dispenser failed, when I called the technical service they indicated that it was damaged and had a change cost of $800, I looked on the web for the part that cost $250 and had a video on how to change it and it was very simple, a few months later it began to defrost, the technical service came and indicated that some filters were damaged, they changed them and that is covered by the warranty, two weeks later it came back with the defrost failure, the technician came again and indicated that the refrigerator no longer worked, that is, it was totally damaged after just two years, now I am claiming the warranty with Samsung. A refrigerator that costs more than $3000 is a very bad machine. Draw your own conclusions.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Sight unseen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with a lot of dents, surface-wise that were unseen due to bubble seranwrap covering. I mean it know it was a couple hundred off, but still paid 1500 for it. Otherwise unit itself funtions great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
Samsung - Bespoke 29 cu. ft 4-Door French Door
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, great fridge. Love the pitcher in the door.
I would recommend this to a friendUnsure….yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the whole concept but already have issues with ice.
I would recommend this to a friend- Pros mentioned:Overall performance
Samsung Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Many options to use from the flex drawer to the beverage center. I have really enjoyed this fridge!
I would recommend this to a friend - Pros mentioned:Capacity
Eghhh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 years the item broken the fridge section would not stay cool and I called out to get it fixed and they quoted me $1,300 for the issue at that point I went and bought a new fridge. It has good amount of storage but only working for 3 years idk about thag
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, OksanaG.
Thank you for choosing Samsung for your fridge needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Love it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. It is very easy to use and the drawers and ice maker are well placed and efficient.
I would recommend this to a friend- Pros mentioned:Ice production
MEL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really a neat fridge. Enjoying the options, small and large ice cubes, easy use of space with French doors.
I would recommend this to a friend Samsung Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator makes to different types of ice. The refrigerator even have an alarm on it just in case you leave it open.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MykeeshaR,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Rodel
Awful Customer Service - Ice Machine Broke
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice Machine broke 3 times - Samsung Customer Service was horrendous. Wait time for over 9 hours (3 p.m. to after midnight for a return text) - finally connected with them the following day and they slow walked a long string of steps for me to "troubleshoot" the fridge, only then to challenge the warranty (I'm 6 months after purchase). After arguing for 2 hours they finally scheduled a service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi David,
We know how important it is to have a reliable appliance at home. Let us help you with your refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150185041) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Capacity
Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an amazing refrigerator, it has so much space and the extra drawer is used for my kids snacks
I would recommend this to a friend Defective Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective product sent twice. I had to choose a different brand. Honestly, i like the way they design the product but not at this time. It needs intensive quality control.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this, don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 / available 24 hours a day. They can answer your question or transfer you to your local store to discuss your experience with the received unit.
Have a great day.
^Charles
Best fridge/freezer we've ever had.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb fridge/freezer. Maximize storages, minimizes release of cold when opening sections.
I would recommend this to a friend- Pros mentioned:Ice production
Awaome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the storage space and the ice maker worh the water pitcher had product would recommend
I would recommend this to a friend Ice maker is not working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this fridge 3 weeks ago and the ice maker stop making ice.the very first day it took so long to start making ice then it was very slow it work for few days and sudenly it did not do any more ice.poor quality ice maker
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jose,
We appreciate you giving us a review about the Samsung refrigerator. We apologize for the inconvenience since the ice maker stopped making ice.
To help you with this, I will provide you with a link that indicates an article about ice makers.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You can also check the available ice maker repair service.
Here's a link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144660913
Thank you for choosing Samsung, and have a great day!
^Rainly
Never delivered
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was damaged on delivery and sent back. The new delivery has been canceled 3 times and I have yet to receive the fridge. It has been 4 weeks now and no fridge. Maybe it will get here on the 4th attempt who knows
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi James K,
To better assist you with this issue, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
-Leo
Did not last 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator lasted 22 months - the compressor went out and the refrigerant was not holding pressure after the tech replaced the compressor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mindy,
We can't imagine what you are going through right now with your refrigerator. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151398536) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Damaged product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damaged from the bottom seem like the weight is too heavy for the piece in the bottom
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nandez,
To better assist you with your refrigerator that came damaged, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
Nicole
Shelves height problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like the height of the rows you only have 1 option. And i cannot fit any drinks upright if not at the doors.
I would recommend this to a friendBrand response from Samsung
Posted .IsabelleP, we understand how you feel about the height of the shelves. Allow us to help you with this.
Here is a link for tips and tricks on organizing your fridge. Please click on every option available.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
- Pros mentioned:Overall performance
Bespoke
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent model colours look great very efficient and giod looking
I would recommend this to a friend