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Customer reviews

Rating 4.7 out of 5 stars with 1975 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the BESPOKE refrigerator's beverage center, overall performance, and sleek design. Many appreciate the ample storage space and ice production. While the size and quiet operation are well-received, some customers have noted that the refrigerator is not fingerprint resistant.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 1,975 reviews
  • Rated 4 out of 5 stars

    Bespoke fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good ridge. Could have more space for beverages and condiments

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 4 out of 5 stars

    customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the refrigerator as it is spacious and produce a good amount of ice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks beautiful and adds color to my living room and kitchen! Love it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, smart fridge, easy to organize your food

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bespoke is awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks awesome and provide great features and space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    everyone choice

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is overall good both look wise and cooling also. Only downside is before buying make sure to measure your house entrance door width it will not go in with all doors.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iceberg instead of ice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice maker produces an iceberg, not crushed ice. A known issue but not officially recognized by samsung.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fridge purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of fridge was done nicely by the technicians quickly.The middle shelves are hard to put in the fridge but fridge was overall good. During installation, one of the technician turned aggressive and rushed to put the shelves abruptly and did not take enough time to put the middle glass portion and caused a small scratch. Techs should be more cooperative while installing We are otherwise ok with them and rewarded for whatever good service was done

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Skeptical but pleasantly pleased

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Was skeptical of buying a Samsung refrigerator but after research I chose to go ahead with the purchase. So far my cons are the speed at which the ice maker produces ice and the adjustability of the shelving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is wonderful! I was worried about fingerprints with no handle but it stays clean and wipes off easy. The nugget ice is amazing! The refillable water pitcher is a total game changer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features on this fridge make it a great upgrade. Ease of use and space make it convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Money well spen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good purchase, so far we are very happy from the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    BESPOKE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator freezer is awesome! Great size…easy to organize with different temperature zones….2 different size ice forms. Item Awesome! Delivery process was disastrous

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh. Not worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t give ice. Takes forever. Door is definitely off and not on right

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Rachel,

      We appreciate the time you took to let us know about your refrigerator concerns. Let us provide the details you need.

      Here is a link to help you with the ice maker that does not give ice. Please turn to page 72 (Ice maker does not make ice) of the user manual.

      User manual:
      https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf

      We also want to speak to you directly to know further details about your concern regarding the door of the refrigerator and to be able to provide support and see what options we can offer to help you.

      Feel free to connect with us through the following platform.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      Please provide us with this reference number (1151754592) when you message us so our team can retrieve your information.

      Thank you.

      Nicole Samsung

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had the product long enough to feel comfortable giving it a five star but so far loving it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Bespoke

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dint had the product long enough to review and give it a 5 star. so far so good with my experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase and experience.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s been a great purchase. We ordered the additional free panels that are on the current promotion until march 2024. They should be here Wednesday, already received the suction cup to mount them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    High hopes lots of little disappointments

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the "flex" zone is not a true freezer. You can't keep things like popsicles or ice cream in it because it can only adjust down to "soft freeze". Additionally, the ice trays only fill about 1/4 of the way which is not a lot of ice. Otherwise it is beautiful.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for the review, Nate. Let's get go ahead and get the details needed.

      Sometimes it may seem impossible to store everything together in one fridge. For instance, a cold temperature might be great for your drinks but will make fruits and veggies go soft. With the FlexZone compartment on your BESPOKE 4-Door Flex fridge, you can get past these limitations and store everything. Please see this link for details.

      Change the settings for the BESPOKE FlexZone compartment. https://www.samsung.com/us/support/answer/ANS00088584/

      The ice maker can make 10 pounds of ice a day; it can only hold 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop. The ice maker can make approximately two trays of ice every 3 hours.

      Samsung ice maker is not making any ice https://www.samsung.com/us/support/troubleshooting/TSG01001012/

      What to check when there is no ice or not enough ice from the ice maker or dispenser | Samsung US
      https://www.youtube.com/watch?v=heJu7r3JqNc

      I highly recommend visiting this link for the reference guide:

      Test or reset your Samsung ice maker
      https://www.samsung.com/us/support/troubleshooting/TSG01207806

      How to maintain the ice maker in your Samsung refrigerator
      https://www.youtube.com/watch?v=EsbHtpc1ak4

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Samsung: Community smsng.us/Samsung-Community
      2. Facebook: smsng.us/Facebook-Messenger
      3. Twitter: smsng.us/Twitter-Messages

      When you message us, please provide us with this reference number (1145068108) to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great, but dented

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great and is beautiful. My only complaint is that it arrived with a dent in the side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXEMPLARY quality and style!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely fantastic, exemplary quality, style and versatility.

    I would recommend this to a friend