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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1959 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the BESPOKE refrigerator's beverage center, overall performance, and sleek design. Many appreciate the ample storage space and ice production. While the size and quiet operation are well-received, some customers have noted that the refrigerator is not fingerprint resistant.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 1,959 reviews
  • Rated 5 out of 5 stars

    Buying Refrigerator and freezer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Refrigerator and frizzers. So far everything looks good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy With Samsung Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has met all our needs. Thank you! The service in the store and us choosing this product was a good choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good customer experience, satisfactory deals and on time delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Classy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a beautiful fridge. I loved the depth of this fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely LOVE this refrigerator. The drawer makes organizing much easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough!! This fridge is the best.. and the water station rules!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fridge I’ve ever bought! The drop off crew did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the middle drawer and having the auto fill pitcher is a huge time saver and very convenient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge meets our family’s expectations and it is the best fridge ever!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worst Customer Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy’s customer service is the worst I have ever experienced. Claire, Joel, and the rest of the team are horrible. The supervisors are incompetent and they just blatantly lie. I will never purchase anything from this place again. Considering the amount of money I spend at this place you would think that customer loyalty would matter. But I guess not. You just lost a loyal customer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    N

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super nice product easy installation and instructions

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would give a 0 if possible. Haven't even reached 2 years and both the freezer and refrigerator stopped cooling. 2.5 weeks later a Samsung tech from Cone Appliance comes out and "fixes" it. Refrigerator works for a couple of weeks, freezer never fully freezes and now both have stopped cooling altogether again. Within a month I have had to throw out hundreds of dollars of food twice. Will never buy a Samsung refrigerator again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Richard, we understand the significance of a working refrigerator in your household. Let us help you out.

      Please refer to the resources below to rectify your fridge's cooling concerns. Please click the link and hyperlinks and watch the embedded video for tips.

      The refrigerator or freezer is not cooling at all:
      https://www.samsung.com/us/support/troubleshoot/TSG10003479/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please include reference number 1151312818 in your message so our team can locate your information.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Best fridge ever!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love our new fridge!!! The auto fill pitcher is awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice looks very very good Excelent product!! very happy with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent refrigerator!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator! Great features with a very streamlined and modern look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge. Delivery was on time and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this appliance in the class is not a disappointment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    SAMSUNG REFRIGERATOR

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are really happy with this refrigerator, only wish it made more ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working Well

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge. Holding up pretty well with our heavy duty use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awsome Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, it come in handy if needed, glad I purchased this.

    I would recommend this to a friend