Customer Ratings & Reviews
- Model:
- RF24BB6200QL/AA
- SKU:
- 6493495
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the BESPOKE refrigerator for its sleek design, convenient water dispenser, and overall excellent performance. Many appreciate its amazing capacity and perfect size, while also noting its quiet operation and desirable features. Some customers have expressed concerns regarding freezer space, fingerprint visibility, and the upkeep of the stainless steel finish.
This summary was generated by AI based on customer reviews.
Love this refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator with built in water pitcher. Love the ice size option in the treys also. Great product.
I would recommend this to a friendWrong Dimensions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is fine so far, but I need to complain about the dimensions. It says in the spec that the overall height of the fridge is 70". In actuality, it is 70 3/16" so be aware. The extra 3/16" required me to cut the cabinet doors above the fridge by 3/16" for the fridge to fit under our cabinet. Best Buy refused to offer any reimbursement to have this done.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanT, we understand how you feel about the fridge dimensions. Let's get the information you need.
The height of the fridge would be 70 inches.
Please check this link to the official product page of the refrigerator for more details.
Bespoke 3-Door French Door Refrigerator (24 cu. ft.) with AutoFill Water Pitcher in Stainless Steel
https://www.samsung.com/us/home-appliances/refrigerators/bespoke/bespoke-3-door-french-door-refrigerator-24-cu-ft-with-autofill-water-pitcher-in-stainless-steel-rf24bb6200qlaa/#specs
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146703710) to help our team pull up your information.
Have a great day.
^Camille
Samsung makes better phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exchanged the large one for counter depth and both had issues with water dispenser . The 60 dollar filter does not make the water taste any better than tap water.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lnub,
We appreciate your review of your overall experience with the water dispenser of your Samsung refrigerator, and we'll be glad to look into this for you.
Water from the dispenser is warm or tastes bad:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144988058) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Three door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overal so far so good. Smaller then i expected, but a full size would have stuck out .
I would recommend this to a friend- Pros mentioned:Overall performance
Great fridge. Horrible service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service and professionalism. I had to reschedule 3 times to get my fridge installed. And it’s still not complete. Colored panels we ordered aren’t even available. The product itself is great. But so much headache to get it hooked up. I was in my new house for a week with my fridge just sitting in the garage waiting to be installed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number: 1144854751
^^Ross
Refrigerator from Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not worth the price we paid for it. Samsung is very difficult to deal with. I suggest if you purchase this refrigerator, purchase Geek Squad coverages largerest package. This is the second Samsung product we have purchased and it will be the last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnH,
We'd love to hear about your refrigerator experience to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1145997876 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Delivered with a damaged panel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered with a damaged panel and it's been a headache getting a new one. Best Buy sends out a third party to change out the panel but they didn't order a new panel or give one to the delivery guys. The delivery people aren't Geek Squad. Finger pants show up immediately.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Samsung is the worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely stopped cooling and freezing after two years. Geek squad cannot fix and we had to buy a new refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Karenm,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day!
-Kimberly
Disgusted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The entire experience was apocalyptic. Refrigerator never worked. I lost all my food. I had to clean the smelly mess all myself. Meanwhile fighting with best buy exercise some resolve. Long story short I purchased first week of Oct 2024 and they removed the DOA device today a month later.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ShawnSes,
Thank you for choosing Samsung for your refrigeration needs. We completely understand your disappointment and are saddened that you no longer have the product. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Bad product and worthless warranty
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator makes a constant rattling or buzzing noise. Also the water pitcher will not autofill if it has the slightest condensation in the pitcher. The warranty is worthless as Samsung's service provider will not show up for their scheduled service appointments. Never buying Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Joseph,
We understand your dismay about how the refrigerator works and with the technician's visit.
We recommend contacting our Support Team via the link below to speak with a live representative to assist you better should you need to follow up on the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Awful Delivery Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery service was awful. They did the bare minimum
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment about your delivery experience. To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
ms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We received our refrigerator and after it was hooked to water line, the filtered water picture began to over flow. Had to turn off ice maker as well. Still waiting on our replacement refrigerator. They did leave this unit until our new one comes in. The men that delivered went above and beyond to be helpful and kind.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Design, Water dispenserCons mentioned:Freezer space
Great Fridge, Tight Freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I am pleased with this refrigerator. The refrigerator has plenty of space for groceries, and the AutoFill Water Pitcher is awesome. I like being able to quickly and easily refill my water pitcher without having to hold it under the dispenser. The two types of ice are also a great feature, and I appreciate having the option to choose between big cubes and small ones. The refrigerator's design is sleek and modern, and it fits well in my kitchen. The stainless steel finish is easy to clean and looks great. The only downside is the limited freezer space. However, this is not a huge deal as we will get an outside freezer to make up for it. I would recommend the Samsung BESPOKE refrigerator to anyone who has an extra freezer or plans to get one. It is a high-quality appliance that is both functional and stylish.
I would recommend this to a friend Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't look good in my kitchen. Looked out of place in my kitchen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Refrigerator.
We apologize that your experience with the refrigerator was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you ever need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144868778)to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Autofill pitcher and ice maker stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Autofill pitcher and ice maker completely stopped working after 3 weeks. Do not recommend taking a chance with this refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .This is saddening for a newly purchased fridge. Let's get you the help you need, JacquelineP.
To improve the ice maker's efficiency, please follow the troubleshooting guide below. Also, please watch the YouTube video fully and click on the embedded links for additional help.
Samsung ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
We highly recommend browsing the link below to help with the autofill pitcher's diagnosis. Please visit the included hyperlinks.
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147093393, to help our team pull up your information.
Have a great day!
^Chrystel
Dont buy! Read this.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working in 4 months - cooling system failed. no one taking responsibility
No, I would not recommend this to a friendBrand response from Samsung
Posted .We strive to ensure that your refrigerator functions at its best, Vikas. Let's help you out.
Please refer to the link below should your refrigerator experience cooling issues. Click the hyperlinks and watch the instructional video for tips.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147177959, to help our team pull up your information when you message us.
Have a great day.
-John
Broken parts dented
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good fridge sent a dented one then send another one with broken parts on the shelving. Best Buy getting sloppy no help on getting the replacement part
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Not reallywhite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great design but the “white glass” comes looking much more light grey
I would recommend this to a friendBrand response from Samsung
Posted .Good day.
We appreciate your review of this product, SusanB!
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
—Vannesa
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very noisy , and when I mean noisy, I do mean noisy. It’s not worth the price that’s for sure.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day!
Let us help you identify and avoid the noise coming from your refrigerator.
A refrigerator is never completely quiet, even when it's new. This guide will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise.
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE&t=2s
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145233965) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
- Pros mentioned:Capacity, Overall performance
Great fridge for the price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge for the water dispenser and large storage capacity and it’s been fantastic! The water had a slight plastic-y taste to it for the first few pitchers, but it tastes much better now that we’ve cycled it a few times. This fridge has been awesome!
I would recommend this to a friend