Customer Ratings & Reviews
- Model:
- RF30BB6200QL/AA
- SKU:
- 6493500
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the Samsung BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator's spacious interior, water pitcher, and overall design. Many customers mentioned that the refrigerator has plenty of storage space, with some specifically mentioning the spacious freezer section. The water pitcher feature was also well-received, with customers appreciating its convenience and the fact that it eliminates the need to buy bottled water. The refrigerator's sleek and modern design was also praised, with customers describing it as "beautiful" and "ultra modern." However, some customers did experience issues with the refrigerator's cooling system, with a few reporting that it stopped cooling completely after a short period of time. Others mentioned problems with the doors not closing properly and the stainless steel finish picking up fingerprints easily.
This summary was generated by AI based on customer reviews.
The one that didnt fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing fridge it was just too deep, always check your dimensions.
I would recommend this to a friendGreat service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up went well. The techs did a great job. Recommend this fridge.
I would recommend this to a friendAwesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Deluvery was made amazing. Lots of space
I would recommend this to a friendVery good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best for the price and looks very good in my kitchen
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my fridge and I got free panels with my purchase.
I would recommend this to a friendDon't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had the fridge but a year and 3 months and the compressor is already having issues. Freezer won't get below 19 fridge stays at 39. Also isn't making any ice. Of course it's 3 months out of warranty but hopefully the compressor has a longer warranty, will be calling Samsung to find out. But wanted to let others know to spend your hard earned money on something that will actually last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
We want to ensure that your refrigerator functions at its best. Let us help you out.
To rectify your fridge's concerns, please click the link and hyperlinks and watch the embedded video for tips.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
The ice maker is not making any ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150502574 to help our team pull up your information.
Have a great day.
-John
3rd time in 10 months that it has stopped working.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately we have had nothing but problems with this unit. The first issue was 3 weeks after we got it so it was past the best buy return window and had to have it serviced by Samsung under the warranty. Took 10 days for them to fix it and we lost hundreds of dollars in food. Second problem was only with the freezer and that was over the summer. It was again repaired under warranty but again lost lots of food. It currently is not working again, they came to fix it and didn't have the correct parts. It has been nonfunctional for almost 2 weeks. They are coming back Tuesday to hopefully fix it. 3rd time i have lost hundreds of dollars in food and they won't do anything to compensate. Oh and they wont even consider a replacement until the repairs are complete! I am utterly disappointed in Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnnP, we know how it feels if, after multiple repairs, the fridge is still not fixed. We want to speak to you directly to discuss compensation for your food loss, update you on the service tech visit, and see what options we can offer to fix your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148033742) to help our team pull up your information.
Have a great day.
^Camille
Bespoke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this one but this one doesn’t have water center
No, I would not recommend this to a friendNot a fan
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes ice when it wants to, never consistently. Top drawer in freezer constantly sticks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand the importance of a reliable fridge. Allow us to help.
Here is a guide to help you if your ice maker is not producing enough ice. Please click on the embedded word.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough
We recommend that you check this link if your top drawer constantly sticks.
Frost forms in the Samsung freezer, refrigerator, or ice bucket
https://www.samsung.com/us/support/troubleshoot/TSG10007222/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150678006) to help our team pull up your information.
Have a great day.
^Camille
Awful customer service + Ice Machine Broken
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice Machine broke 3 times - Samsung Customer Service was horrendous. Wait time for over 9 hours (3 p.m. to after midnight for a return text) - finally connected with them the following day and they slow walked a long string of steps for me to "troubleshoot" the fridge, only then to challenge the warranty (I'm 6 months after purchase). After arguing for 2 hours they finally scheduled a service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi David,
We know how important it is to have a reliable appliance at home. Let us help you with your refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150185041) to help our team pull up your information when you message us.
Thank you.
-Ricardo
SAME YOUR MONEY
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Samsung Bespoke French Door Refrigerator on March 1st, 2023 and it was delivered 03/08/2023. The refrigerator stopped cooling on 10/16/2023, less than 1 year after purchase. I contacted Samsung and they dispatch a technician to come out an assess the issue. The technician arrived onsite 10/18/2023 @ 8PM and determined we had a bad compressor. He stated he would be in contact with us when the part came in and come back out to install. We waited over a week (12 days) for him to come back out and install the part. On 10/30/2023 the new compressor was installed by a Samsung Technician. We let the refrigerator run and cool off for 24 hours as the technician told us. We contacted Samsung AGAIN on 11/01/2023 to report our ice machine was not working and we never had an issue before now. On 11/04/2023 the refrigerator STOPPED COOLING AGAIN and my groceries are ruin, yet AGAIN! 2 sets of groceries ruined due to a horrible appliance! This is ridiculous. Samsung has refused to refund me my money or replace the refrigerator. I will NEVER buy another Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .I can't imagine the experiences you went through due to the fridge's condition. Let's get this resolved right away, CodyB.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
To rectify the refrigerator from not cooling, we highly recommend going through the link below for its diagnosis. Kindly watch the video and click on the embedded links, such as "Leveling the refrigerator" and "Recommended temperature," for more details.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146494425, to help our team pull up your information.
Have a great day!
^Chrystel
Do not Recommend... Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for 5 weeks then slowly stopped cooling! Still waiting on warranty service for 2 weeks now.... Be regret in buying this refrigerator! I wish I could get a refund and buy a different brand. Do not buy unless you only want cold food for a little while.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand what you're dealing with and would love to help you with this, RobertN.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
We recommend following the troubleshooting guide below to rectify the fridge's cooling efficiency. Also, kindly watch the YouTube video and click on the embedded links for additional help.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146907089, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Design
Samsung Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really this new model. The glass face is gorgeous, i am glad that samsung went away with their old ice maker machine stlye.
I would recommend this to a friend - Pros mentioned:Capacity
Great Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent fridge! I love the auto fill water pitcher and the ice machine. Plenty of space in both fridge and freezer.
I would recommend this to a friend Delivered with dents
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered with multiple dents in the doors. Delivery guy noted it I called Best Buy left messages no one ever called me back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289 / Available 24 hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Cooling issue after 2 months of purchase
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased this refrigerator in November. 2 months later it completely stopped cooling. Samsung sent someone out to fix it. Great it works! It is July and it is again not cooling. I've called Samsung they scheduled someone to come out, but they never showed the ticket was closed. I had to keep calling Samsung due to tech but coming out. It is finally the middle of August and someone comes out diagnosed the issues was a leak in the line. I had to wait another week for the parts to come in and now today the tech comes out and states that it is not repairable. Now I'm on the phone arguing with Samsung to get a refund. Customer service is horrible!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello HeidiV,
We know that your overall experience with the refrigerator can be disappointing.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Size
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water and Ice taste amazing. Plenty of room for a family of 3 that cooks 90% of meals at home.
I would recommend this to a friend - Pros mentioned:Design
Unlike any other out there
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge! Truly the focal point of my new kitchen. Unlike any other out there
I would recommend this to a friend - Pros mentioned:Water dispenser
Samsung Bespoke 30 cu. Ft refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and roomy, I like the double ice maker and the water pitcher is a nice option.
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From date of purchase to delivery, excellent service throughout the entire process
I would recommend this to a friend