Customer Ratings & Reviews
- Model:
- RF23BB860012AA
- SKU:
- 6493532
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the beverage center, ice maker, and ample space of the BESPOKE refrigerator. Many appreciate the stylish design and quiet operation, while also noting the effective temperature control. However, some users mention that fingerprints are noticeable on the stainless steel finish and that the white color may appear slightly grayish. A few also expressed concerns about the depth and long-term reliability.
This summary was generated by AI based on customer reviews.
Great Decision.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product and service. I was originally set on a Boche until I saw the Samsung.
I would recommend this to a friendSleek and sexy!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge, especially the versatility of the beverage/snacks door.
I would recommend this to a friendSamsung refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product, and the installers were great. I give them a 10 out of 10
I would recommend this to a friendThe lights are on, but nobody"s home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea. I bought the refrigerator Nov 20 to be delivered Dec 9, Refrigerator was a floor model at the Florence KY store. Got a text on Dec 8 that something unexpected had come up. When I called the agent told me the refrigerator was not at the warehouse. They rescheduled for Dec 15. In 18 days, there could not organize our delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Lowe's Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please get in touch with Lowe's customer service department at P. (800) 445-6937 H. 8:30 a.m. – 7 p.m. (ET), 7 days a week. They can answer your questions or transfer you to your local store to answer your concerns.
Have a great day.
^Joshua
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator, good quality. Samsung all the way
I would recommend this to a friendBest fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic fridge! Love that I can check it's settings on my phone
I would recommend this to a friendRefrigerator review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are many fine features regarding this appliance. However, I noticed when the light hit the left side door panel that there were fine scratches in the stainless steel. Unfortunately I noticed them too late to have this issue rectified.
I would recommend this to a friendBrand response from Samsung
Posted .We truly understand how you feel about the scratches on the fridge, and we would love to help you with this, DianeW.
I have shared an instructional video regarding some cleaning tips to prevent further scratches from the refrigerator.
How to clean your Samsung refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147061178, to help our team pull up your information.
Have a great day!
^Chrystel
Perfect fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, sleek with multiple functions. Love the beverage door !!
I would recommend this to a friendGreat value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful color with the white. Great to use as a dry erase board.
I would recommend this to a friendMr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Real nice refrigerator.like the stainless steel else to clean.
I would recommend this to a friend- Pros mentioned:Ice maker
Not bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly small space inside. Ice bites are nice. Beverage center pitcher is handy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for any inconvenience if the refrigerator space doesn't meet your expectation. We understand that your fridge plays a critical role in your family's diet. The larger the family the larger space needed to store the entire family's food. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23BB8600QLAA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144651413
Thank you for choosing Samsung. Have a great day.
-Trisha-
Good fridge, bad delivery service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is great, delivery was a nightmare, once finally delivered it is very good.
I would recommend this to a friend- Pros mentioned:Beverage center
Overall nice refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is beautiful, spacious and versatile. The drawer can be used for frig or freezer and I love the auto-fill pitcher inside the door for refilling my coffeemaker in the morning.
I would recommend this to a friend very nice fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the no handle look, the beverage drawer is a plus!
I would recommend this to a friendBeware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought brand new from samsung.com left door hinge bent. Samsung gave me the runaround and told me its not there problem and they refuse to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about the hinge's condition. Let's extend our assistance, Drew.
We would like to speak with you to assist you further with your refrigerator. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147599203, to help our team pull up your information.
Have a great day!
^Chrystel
Size
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design of this refrigerator is a good idea, but if you are in a house it's too small.
No, I would not recommend this to a friendI regret the purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The latch to the door broke within a few months of buying it. Samsung is NOT covering it under warranty. So now the door wont close. I regret this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cooling performance will be affected if doors are not closed properly in Samsung refrigerator. Let us help you with this, BenM.
If the refrigerator or freezer doors will not close, it will impact cooling performance and eventually create frost.
Refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
To replace your refrigerator's parts, you may visit https://www.samsungparts.com/Default.aspx and search for your refrigerator's model code. All available parts will appear, and you can purchase what you need.
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF23BB860012AA
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145447078) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung bespoke refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased, waiting for the delivery in September to experience the actual product.
I would recommend this to a friend- Pros mentioned:Design
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it it is a good brand and i like the design
I would recommend this to a friendBrand response from Samsung
Posted .Hello Brhmr, We appreciate you taking the time to leave us a review on your new device. You made an excellent choice, and we are pleased to hear how happy you are! Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Please get in touch with us via one of the following options for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144777388
Have a great day.
Melardo
Terry
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to meet expectations but will know better after a few months of use.
I would recommend this to a friend