Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- SKU:
- 6494638
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
Awesome device
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best compact gaming laptop 2022 in the market, very lightweight and great power.
I would recommend this to a friend- Pros mentioned:Build quality
All around great school computer!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent performance and build quality! It was such an upgrade over my old laptop
I would recommend this to a friend - Pros mentioned:Performance
Very Nice!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very snappy laptop and solid for gaming! Would buy again.
I would recommend this to a friend Not strong
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flimsy, not durable, can break for no reason, software issues within a year
No, I would not recommend this to a friend- Pros mentioned:Performance
Works smoothly
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fast and smoothly. Nice laptop. I enjoy it. A little thicker than some laptops.
I would recommend this to a friend - Pros mentioned:Performance
Great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop! I use it primarily for adobe programs and it runs very smoothly!
I would recommend this to a friend Do not buy, overpriced work Laptop
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is great for basic “work” type of tasks. Do not buy this for any type of gaming. The fans do not cool it down, even on max settings. I can’t count how many times this laptop has crashed on me while playing games on Low settings. It gets so hot if you touch towards the top near the screen it can literally burn your finger. Do not buy this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert T,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate further the problem or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2202042620-0121" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/FAQ/1038855/
- Pros mentioned:Performance
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good laptop for anything really, this is the number one choice for me.
I would recommend this to a friend - Pros mentioned:Battery life
Asus gaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop, very fast, long battery, amazing display.
I would recommend this to a friend - Pros mentioned:Performance
Games
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product my son loves it Does everything he needs it to do
I would recommend this to a friend Incredible and slim
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of power for a small package. Truly a phenomenal package!
I would recommend this to a friend- Cons mentioned:Heat
Had high expectations but was let down.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get really hot and crashed while playing games. I did all the updates and had issues with AMD software.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlexisT,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
Regarding your concern on the laptop getting hot, it is normal for the laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially while gaming. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please verify that no resource hungry applications, processes or services are running in the background, this will definitely spike the temperature and may cause system crash or performance issue. The heat or temperature does decreases or normalizes once system resource utilization goes down.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Performance
Beast little machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good performance at all , I does everything and gaming like pro
I would recommend this to a friend - Cons mentioned:Heat
Sad, stuttering mess.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had 3 of these now within a week. I will be returning my 3rd one in the morning. My issue with my first one was a terrible coil/fan whine AND terrible stuttering/freezing while gaming. So I exchanged it. My 2nd one also had the terrible stutter/freeze issue and also ran above 95C just while browsing and watching youtube. This time i did researching and made sure all of my drivers were up to date and installed correctly. Still no fix. So i returned it for my 3rd one. And what do you know? Still the same terrible stuttering issue while gaming. Ive tried reinstalling windows, disabling game bar, fresh installing gpu drivers, different games, power settings, resolutions, using the integrated gpu only. You name it ive done it. I believe its due to ftpm causing issues with the amd cpu. But there is no fix. And the latest amd bios (313) also did nothing to fix it and you cannot disable tpm. So, unless someone has a fix for this, because Asus and AMD didnt when i called them both. It is a 1/5 review because it’s basically half a the laptop I expected to buy since gaming is out of the question.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nmac,
We're sorry to hear about the unfortunate experience you're having with your unit stuttering. Seeing that you have attempted all these steps and that issue still persist, we would recommend that you have the unit sent in for servicing so we can have our team look into this matter. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Laptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great loptop for college student. Everything you need it's in.
I would recommend this to a friendThe laptop is meh…
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So it was a great device when I first got it. Didnt have really too many quality control issues like other people. But now im getting all kinds if system errors, random reboots, boot loops, etc. I have the white one and the case where your palm sits is getting discolored from playing games. It does play most games at a very nice FPS so no complaints there. Id recommend it but just try to find it on sale or something and dont fall for the Ani-Matrix gimmick
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlexP,
It's unfortunate to hear that your unit is experiencing errors and crashing. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Have you tried updating your Bios? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2203002239-0021) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1038855/
Missing Components
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop had a manufacturing defect with internal components missing. Unfortunately my son didn’t realize what the problem was until after the warranty expired. Best Buy refused to replace the product even though the problem was missing parts not a part failure.
No, I would not recommend this to a friendASUS G14 R9 6700S 14" WQXGA Laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer broke exactly one month after warranty expired. Keyboard stopped working! Brought it to geek squad for repair. I brought this laptop for my son as a graduation gift for college. Now he has no computer for the start of 2nd year. I never had an issue with any other computer in 20 years. I hope they can fix or replace for a reasonable price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JVal,
It is really unfortunate to hear about the keyboard issue you are having with your son's ASUS laptop. Please accept our humble apologies for the inconvenience. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We hope that you will receive good news regarding the repair, if not, it can be returned directly to ASUS for an RMA as well. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2202042620-0113" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Great laptop.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop, quick boot and apps run fast. Supports USB-C charging
I would recommend this to a friend Very nice notebook sized labtop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great "small/notebook" sized laptop. Works great. Obviously gets warm when challenging the components and plugged in, but not unmanageable.
I would recommend this to a friend