Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- SKU:
- 6494638
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heat
Perfectttt
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent runs a weeee bittt warm nothin a cooling pad cant handle :)
I would recommend this to a friend - Pros mentioned:Performance
Awesome Gaming Laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An amazing gaming computer my son loves it. Great price.
I would recommend this to a friend Graphics Card failure on arrival
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As I was setting up my brand new G14, these random bars just popped up on my screen, signaling a graphics card failure. It was brand. new. I reinstalled windows a few times and did the good old restart trick but all to no avail. The lines on the screen were just permanently burned in. Returned it a few days later to get something else. Asus has to learn how to properly QC their laptops.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear 50BMG,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, bars popping up randomly on the screen is a random problem.
If you need further assistance with ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Double-typing issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two weeks, ever several words the keyboard was double-typing. Avoid this laptop. Spend more money on a better one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Samuel,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. We recommend that you update your keyboard firmware using the link provided also FAQ Bios update :https://www.asus.com/support/FAQ/1008276/
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number ( N2203000528-0043) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://dlcdnets.asus.com/pub/ASUS/GamingNB/Image/Driver/Chipset/29402/AMD_Chipset_DriverOnly_ROG_AMD_Z_V1.2.0.119Sub2_29402.exe?model=GA402RJ
- Pros mentioned:Portability
Compuer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great abd totally confortable for traveling c
I would recommend this to a friend - Pros mentioned:Portability
Laptop Rog zephrus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good and perfect for students very handy and looking good.
I would recommend this to a friend A little hiccup.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turning it on was a bit of a problem. The first few minutes of it being powered, it loaded for a couple of minutes randomly when I tried opening an application.
I would recommend this to a friendBattery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop's battery percentage shows only 60% battery even though I have it plugged in. I don’t know why
No, I would not recommend this to a friend- Pros mentioned:Build quality
Amazing little machine.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a gorgeous laptop. very solid built and powerful. Thank you Asus
I would recommend this to a friend Dead pixel issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 month and 2 weeks I know have a line of dead pixels at the top of my screen. Not happy about that. Otherwise the laptop for the most part works pretty well. There are issues here and there with the screen not turning on when first booting up in the morning (maybe 1 out of 10 times) but a simple hard reboot fixes it. Going to head to Best Buy and see if they can do anything for me. Maybe sign up for total tech membership since I’m within the 60 days…
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric,
It's regrettable to hear about the dead pixels on the screen. What you've experienced was not intentional and this is a random case. You can certainly go to the geek squad for a solution. If you have any concerns, feel free to contact me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Display
New Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic laptop. Great screen. Plenty of ports too.
I would recommend this to a friend Just toss your money out
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it a zero, I would. Purchased an open box item, but excellent condition as per Best Buy, a day after the return warranty expired, it started disconnecting from the Internet on its own, shutting down on its own, blue screening, which I’ve never seen before computer turns off, doesn’t wanna turn back on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bett,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.
Alternatively, if the issue persists, you can contact our support team at https://www.asus.com/us/support/CallUs to further investigate the issue or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2202042620-0118" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1014276/
Beautiful and a Total Beast!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE IT! It's sleek, beautiful, super-fast and easy to use.
I would recommend this to a friend- Pros mentioned:Performance
Powerful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.powerful, runs vr great and ryns allbtriple a titles
I would recommend this to a friend Easy overheat and monitor issue.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to get overheat and current the monitor has an issue.
No, I would not recommend this to a friendIssues with device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had many issues, Best Buy sent it to ASUS service center for me a few times, but it comes back not fixed. Luckily the Best Buy geek squad is good and even checked it for me and even confirm it wasn’t fixed. Might be a common issue with this laptop for ASUS to not beable to fix their own devices.
No, I would not recommend this to a friendGreat Laptop overall
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, fps isn’t so consistent and you need to put a bit of a click so the keyboard registers. Would recommended to anyone
I would recommend this to a friend- Cons mentioned:Wifi
Horrible wifi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get the wifi to work more than 10 feet from the router. Reinstalled drivers. Played with settings. Still doesn’t work. Shouldn’t have this many issues for a brand new laptop. Will be returning. Other than that I love it. Love the looks and weight and size and it can run the games I want.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Halley,
We're sorry to hear about the unfortunate experience you're having with the wifi on this model. We would recommend that you back up your data and perform a system reset. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Top gaming computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son loves his new gaming computer. The size works well.
I would recommend this to a friendWifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is amazing for gaming and productivity but the wifi card does go bad time to time
I would recommend this to a friend